QUOTE(ckh6003 @ Nov 7 2022, 11:53 PM)
Intended to change from MOP98 to Hotlink Postpaid 60.
But CS request change plan to Hotlink Prepaid first.
Thereafter only allow change to Hotlink Postpaid 60.
Today received a call from retention team.
Telesales pursued stay with MOP, she offered MOP Start - RM58 monthly (with 6 month special rebate - RM10/mth).
MOP Start come with 10GB + unlimited calls & sms
Hotlink Postpaid 60 more worth

Then MOP58 is the worst offer they ever have for retention. Even Hotlink postpaid 40 now offers 12Gb +8Gb for 12 months, on top of unlimited calls and free SMS.
Maybe you should just follow the flow, change to hotlink prepaid first then request again for Hotlink Postpaid.
I sometimes wonder, is there any quality difference between Hotlink postpaid and MOP?
This post has been edited by YoungMan: Nov 8 2022, 11:47 AM