Currently on Maxis standard postpaid plan, wish but unable to switch to Hotlink Flex. Is it the only way is port out then port in again in order to keep my number and migrate successfully to Hotlink Flex or must terminate my maxis postpaid and register new line?




Thank you!

Try port out first, if Maxis call to retain you, ask them if they can offer you a plan similar to hotlink flex.

another plan to rip off users.

unlimited calls only worth RM15. Price difference from hotlink red RM60-RM45.

additional 1gb from hotlink red RM35/6gb=RM5.83

total basic plan should be RM20.83. now their ARPU increase further.

-edited-

looks like cannot change from supplementary line to this plan

This post has been edited by Chrono-Trigger: Feb 27 2018, 08:03 AM

Good plan if you wish to change from other Telco to Hotlink Flex

It is kinda good plan for people who do a lot of calls, right? For RM30, you get unlimited voice calls and SMS.

That’s pretty silly. What’s stopping you to change from postpaid to prepaid..(I know this can be done, since I did it, last year my friend did it after I recommended Hotlink plan). Then prepaid Hotlink to this flex?

Assuming Hotlink can switch to flex?

can we port out to other Telco, than port back....

sure can!

suitable for uber and grab drivers

Additional RM10 for unlimited social app like Facebook, IG, pinterest, tweet etc. Plus Another RM5 for unlimited wassap,Wechat,KMO,line and etc. Sum up is RM45 for 1GB plan. But however YouTube does not included in unlimited social app.

Maxis will not allow unlimited youtube! This is surely wan! if they really change to unlimited, then can port out ady, line surely sucks.

What is the best option to MNP from Maxis Postpaid to Hotlink Flex?

Port Out & Port In Again!

I know, but which telco with less hassle?

Maybe you can try U Mobile.

best way is reverse MNP. onexox is the best i guess because no cooling period of 30 days.

Currently using digi prepaid and want to port in to hotlink flex. Should be able to right? Anyone here can assist with the process?

Yes. Just go to the nearest Maxis centre.

Thanks Vader

they only allow maximum of 2 hotlink flex line under one nric.

if only they allow to have more lines i might consider port in all numbers

i like the unlimited calls and sms feature

Change to hotlink prepaid first then convert to flex

any charges?

Ive changed my postpaid to hotlink FOC. But need to go to maxis center

I see. used to be rm25

U sure can change to Hotlink prepaid from Maxis Postpaid? Went few Maxis center and called CS was told cannot change Maxis > Hotlink, but Hotlink > Maxis no problem.


Can I change from an existing Maxis Postpaid plan to Hotlink Flex?
Unfortunately, no. You cannot switch from Maxis to Hotlink Flex on your postpaid plan.

This post has been edited by #Victor: Mar 19 2018, 11:59 AM

Maybe can try request change from Maxis postpaid to Hotlink Red first, after successful converted, then request migrate to Hotlink Flex.

Told u unable to switch from Maxis postpaid to any Hotlink product.

Your Maxis postpaid account still under contract?

Maybe give a try at Twitter there, they r quite helpful over there and more responsive to enquiry.

No contract and whatsoever, been visiting different Maxis center and called to CS. Maxis postpaid to Hotlink is a no go.

I don’t know what weird about ur case. Mine change from MOP 98 to hotlink fast in a jiffy last November. Just dont go directly to Flex. Go Red first. Sometimes the CS don’t know what they’re talking about or maybe they’re referring to Flex. Ask clearly bro

I got friends also changed from maxis postpaid to Hotlink Fast last year. No problems at all.

Else tells them I will mop to other prepaid Telco

Really? Do u mind telling which service center u went that performed ur request without MNP?
Btw, if a Hotlink number is terminated after expiry, how to get back the number since it still not being recycle / used. Went to Gardens CS, was told need to subscribe MOP plan at least 6 months in order to retrieve back the number. I know this is BS but what to do

guess reverse mnp i the only way.


don't think is BS though.

Perhaps can save the trouble to reverse MNP if can switch to Hotlink from Maxis Postpaid like other user reported here.

true but can't do anything if the staff refuse

You were told you can’t change from Maxis Postpaid to Hotlink Flex. They didn’t say you can’t change to any prepaid products under Hotlink. You wanted to change to Hotlink Flex directly. That’s why it’s a no-go as it’s been stated in their T&C that you can’t change from Maxis Postpaid to Hotlink Flex. But you can change from Maxis Postpaid to any Hotlink Prepaid Plan such as Hotlink Red.

I did not say I want to change from Maxis Postpaid to Hotlink Flex directly. I said from Maxis Postpaid to Hotlink, any Hotlink product that is available as of now which is Hotlink RED. I know it is possible as reported earlier by many but Maxis center staff are too ignorant and keep repeating no for this request.

May I know which Maxis Centre did you go ? The franchise one or directly operated by Maxis ? If you are still facing issue, I suggest you to go to either Maxis Centre at The Gardens, Plaza Lowyat, Pavillion, KLCC if you’re in KL area. Maxis Centre Sumway Pyramid is ok too.

Went Maxis Centre that have the full authority that operated by Maxis itself which is The Gardens, maybe I'll visit again and record the staff if still told with the same answer.

perhaps you can ask on twitter, if it's possible then bring the screenshot to them if they still refuse.

Maxis center quensbaymall penang. Maybe ur case is inactive number. Maybe that’s why they make a hassle for u.

No, switching from Postpaid to Prepaid and terminated number are 2 different cases, just ask as when posting in similar topic.
Called Maxis Hotline and they said changing from Maxis Postpaid to Hotlink can be done provided is it primary line and without contract. Told them the case where staff in Maxis center said cannot and they said if they repeat same thing again, immediately call Maxis Hotline.

please make it clear to the staff that u want hotlink red. Never bring out about flex. Later they confuse, u didnt get what u want

maxis in seberang jaya not allowed to switch from Hotlink Red to Flex.. Need mnp from other telco with at least 2 months usage then inly can mnp to Flex.

Even open new line also not possible. After some argument with him then only allow me to open new line. but with condition of RM55 per month. i only can cancel add on on following month. dunno why different place different standard.

Already make it very clear to the staff @ Maxis center - Hotlink RED (Prepaid one). Will try again next visit

Show the FAQ in Hotlink Postpaid Flex page. It stated that any plan can switch to Hotlink Flex except Maxis Postpaid plan.

Why RM55/month? There is no T&C mention that compulsory to subscribe the add-on

showed but it turn out they said TNC in maxis website not up-to-date.

If u r on hotlink, better go buy the rm60 package. Almost same

Anyone successfully port-ins from other telco to this Hotlink postpaid flex? I’m using Webe (currently known as Unifi), staffs at maxis center told me only those Hotlink user with 017 only can port-ins to this plan. Can’t sign up for me...

Yes I ported in 2 numbers to Flex basic rm30. One number from Digi and one from U Mobile. No problems at all completed within 24 hours. Did at Maxis TTDI. They did not try to upsell me.

Someone mentioned that max of 2 flex accounts per IC but I don't see anywhere in their T&C

Total BS

Guys

If porting from Maxis Postpaid to Hotlink Red is allowed, how about porting out from Hotlink Flex to Hotlink Red, is this allowed too?

hotlink I am keen on this Hotlink plan but have some questions

1) is there any GST imposed on the monthly commitment of RM30 or the data charge of rm25

2) can the monthly commitment of rm30 and the data charge of rm25 be charged automatically to the credit card

Reason for this is cos I want to give my elderly relative this facility but don't want the hassle of reloading every month.

Appreciate your kind feedback

Yesterday I’m at Sunway Pyramid Maxis Centre wanted to change my Hotlink Fast to Hotlink Flex. First they ask me whether I’m on 012 or 017 and when I said it’s 012, they said cannot because Hotlink Flex is for new registration only. Pissed, I called their supervisor/manager showed the website T&C and finally they allowed me to change then they said this package we’re targeting for new customers but if existing customers wanted to change can it’s just they have extra “procedure” to do in order for me to change. (I don’t know what that means). Quite hassle but I get what I want.

Yes. RM30 + 6% GST. The data add-on is also liable for GST.


Despite the confusing name/branding, this Hotlink Flex is actually a Postpaid plan. So yes. You can sign-up for auto-debit and they will bill the monthly fee to your credit card every month.

Tqvm for your kind reply. So that means I don't have to worry about credit. Say I call IDD the charges will be reflected in the next month bill

This post has been edited by cfa28: Apr 6 2018, 01:10 PM

Yes

Can I port in online without walk-in to center. Currently using celcom postpaid

Very likely have to walk in.
I knew it can be done at any Maxis Store.
https://www.maxis.com.my/en/personal/suppor...re-locator.html

Contact Hotlink at 1300-820-120 (caution: chargeable) or leave your contact at its MNP page
https://www.hotlink.com.my/en/plans/mobile-...ortability.html

For those who failed to convert from Maxis --> Hotlink, please go Maxis TTDI. They are a lot of friendly staff there can help you out!

I dunno about friendly but I second the statement above; they did it professionally.

does the unlimited call applicable to those toll free number as well?

only 1-800

Today my line was activated for Hotlink Flex Postpaid.

However when I tried to login to Maxis Online account through computer and also through mobile using Hotlink Flex App, I was unable to login and in the end my login id was blocked. How can I enable back my login id?

call 123

How does the data work for the hotlink flex? Standard already given free 1gb. But if subscribe to additional monthly 5gb will it use up the 1gb first then only start using the 5gb?

Noticed I’ve still 600mb left on the free 1gb but already start eating into my 5gb data.

Nas, you noticed the data left from the hotlink app ?

Now Postpaid Flex has option to add 3GB for only RM10/mth auto-renewal, so 1gb + 3gb = 4gb monthly for total RM40/mth

It will consume your data purchase first, once finish will eat your 1gb.
Maybe you did use some before you purchase the data.

Newly ported to maxis flex after suffering with umobile for few years. So far happy with the connection. But having some issues with UOB cant receive TAC

Hi gxthelord,

Sorry about that. Have you contacted UOB to update your current telco service?

Thank you

yup all was corrected. UOB needed to update it on their system so far so good Happy with Hotlink Flex so far. Been a Hotlink Prepaid for a few months before porting over

" I have already depleted the 3GB quota from this pass. Can I buy another RM10 3GB pass?
Nope. Subscribers may only buy 1 of each auto-renew pass at a time. Your quota will be refreshed at the end of your bill cycle.
However, you can buy and stack as many one-time internet passes as you like."

Above excerpt from official Q&A. I don't really get it. Does it mean once I have depleted my quota I cant top up new quota but wait till next cycle?Can someone please enlighten me. Thanks in advance.

This post has been edited by pillay: Oct 2 2018, 02:47 PM

hi, i just switched to hotlink flex. may I know how to activate personal hotspot setting in iphone?

Free call means that unlimited 24/7?

Any one got trouble signing up their hotlink flex app? my number can't register nor log in.. @#Hotlink

Mine also same..

Maxis policy where you cannot downgrade your plan..
so much for consumer rights huh?

Means the RM10 = 4GB now (newly upgraded apparently) can only buy once per month. If depleted, u can buy additional data at RM10 = 1GB if not mistaken. Means cannot stack RM20 = 8GB per month.

Edit: sorry apparently its RM10 = 2GB for additional data, below excerpt from their FAQ:



Should be auto enabled? Just checked my mom's iphone 5, seems quite straight forward to enable tethering.

ya unlimited bro except those toll-free number like 1300. Usually for banks I'll try to find those 03-xxx number and call so it's considered as free.

can MNP to other telco then come back in right?

This post has been edited by underscore_lee: Dec 6 2018, 11:39 PM

Just noticed that Hotlink renewed my subscription for this month on Postpaid Flex RM30 (1GB) + RM10 (From 3GB to 4GB?)

One time topup of RM10 now gets more data too. (From 1GB to 2GB)

Hotlink trying to stay competitive now? Not that im complaining...

yup.. 6 months cooling period to retain your 012 number haha

I manage to downgrade from MOP98 to Hotlink Flex

Process is

Downgrade from MOP98 to Hotlink Red for min 1 month (6 month if your MOP98 is less than 1-2 years I think)

In order to maintain unlimited call (but no unlimited sms) and 8GB data (compared to 15+15GB data), top up RM60, buy the hotlink red pass. This is the closest u can get similar to MOP98 plan.

Then, exactly 1 month change to Hotlink Red to Hotlink Flex

All done by an agent here in LYN, no need walk in to Service Center wait, no need to wait for their call.

This post has been edited by 2feidei: Dec 7 2018, 05:28 PM

I noticed Hotlink Flex no longer limited to 2 line per NRIC?

why can't direct change MOP98 to hotlink flex directly?

Maxis policy disallowed. Guess tried to protect their ARPU

I have encountered those 03-xxx number with bank is not considered free:



They defined it as a "call centre number". My perspective of view: there are many hidden definitions with this plan to whether grant user an unlimited call or otherwise.

Mind to share which agent in LYN?

Ernest90

tried to register 3rd line at maxis the garden and get denied. seems it's still limited 2 lines per ic.

I no longer see the limit to 2 lines per NRIC in tnc. That's why I'm asking. Quite troublesome cos there are few family supplementary line under my name. Can't migrate to this now.

just simply weird when they refuse for more subscribe

hi,

i now this hotlink flex is a postpaid package, but can i make payment via "top up" ? as it is still call hotlink ?

hi all,
if i switch my Hotlink Prepaid to Hotlink Flex (postpaid), is it possible for me to use this line with eSIm service (Huawei Watch)...? As i understand, the eSIM only applicable to maxis postpaid subscriber only...

Nope, have to do payment like other Postpaid account.

Hotlink Flex got bill to download?