Called UOB and got report no. for the missing Boost cash back. Will call me back within 5 working days, I can follow up again on next Monday if I don't hear back from UOB.
Credit Cards UOB Credit Cards v9, Ex citi read post 2
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 Oct 12 2020, 11:58 AM
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#601
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72,820 posts Joined: Sep 2005 From: KUL  
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Oct 12 2020, 02:30 PM
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#602
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72,820 posts Joined: Sep 2005 From: KUL
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Just to share my experience of getting SST rebate for YOLO, at first the CS will refuse and say it's government tax then I said I have been getting in the past two years, then the CS said will put in request for management review. Eventually I got it and reflected accordingly.
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Oct 13 2020, 06:08 PM
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#603
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72,820 posts Joined: Sep 2005 From: KUL
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QUOTE(coldbasecamp @ Oct 13 2020, 05:42 PM) Just now UOB called and say want to give me free yolo (they will cover SST for me). These are two different things. The one you quoted is for those paying minimum and charged to be interest.The CS say no minimum spend is required, but as far as I am concern, each credit card got "Minimum Monthly Payment of RM50 / 5% of outstanding charges - WHICHEVER HIGHER" The CS say if I spend RM 30 at that month, then I only need to pay RM30. I really doubt myself on this understandings, can any Sifu clarify with me about this? I am in opinion that if I spend RM 30 on that month, I need to pay RM50 because RM50 is a "higher" option for minimum monthly payment.  What the CS said is correct. |
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Oct 14 2020, 10:51 AM
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#604
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72,820 posts Joined: Sep 2005 From: KUL
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QUOTE(??!! @ Oct 13 2020, 12:49 PM) Update:- I also received similar call just now (though CS called twice earlier but I was sleeping and missed the calls CS called today. Uob system didn't award cb for 'boost EC ' transactions as merchant code is under telco, which is excluded from cb Uob will manually post the missing cb for my card. She seemed to give me impression if future boost transactions goes under "Telco.'. Code, a call to CS to manually adjust for cb is possible. But to be safe...maybe avoid boost if other options wor ks for you  ), so I was also told the transaction tagged under telco.However, mine will be submitted to management approval as I was not aware and unfair to me while yours will be manually credited. I guess mine should be approved as well. |
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Oct 14 2020, 02:22 PM
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#605
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72,820 posts Joined: Sep 2005 From: KUL
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QUOTE(??!! @ Oct 14 2020, 02:03 PM) I think you would probably receive the cashback too. Yes, I don't foresee much issue. She said she will call me back again in 3-5 working days to inform about management's decision.It's just that I think I need to go through the same ordeal again next month as my current month's Boost is also without "3D" tagged. |
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Oct 14 2020, 11:35 PM
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#606
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72,820 posts Joined: Sep 2005 From: KUL
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QUOTE(mamamia @ Oct 14 2020, 10:13 PM) U r really good in reading tnc n comparing the clause.. salute u There's text compare tool. |
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Oct 15 2020, 11:32 PM
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#607
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72,820 posts Joined: Sep 2005 From: KUL
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QUOTE(saitong09 @ Oct 15 2020, 08:59 PM) I called CS on 13Oct, today already credited back for the Boost missing CB. pretty fast Unfortunately still nothing for me.   |
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Oct 16 2020, 10:17 AM
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#608
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72,820 posts Joined: Sep 2005 From: KUL
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QUOTE(!@#$%^ @ Oct 16 2020, 10:12 AM) We wish to advise that some of the Merchant Category Codes (“MCC”) were categorized under Telco. The MCC setting was done by the merchant. Boost? But it's not your fault right?Aside to that we wish to inform that the Cash Back under this Programme shall not be awarded for Telecommunication transactions. |
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Oct 16 2020, 01:45 PM
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#609
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72,820 posts Joined: Sep 2005 From: KUL
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QUOTE(MGM @ Oct 16 2020, 01:43 PM) Does that mean if i use FCB to reload Boost n mcc is telco then i will get cb? I think there are two MCCs for Boost. The one tagged with "3D" seems to be e-wallet? |
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Oct 17 2020, 06:55 PM
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#610
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72,820 posts Joined: Sep 2005 From: KUL
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Strangely I still haven't got the manual cash back crediting. Am I the only one?
CS did call me to inform about the reason and I was told will send for management's approval. Not sure if mine gets rejected.  |
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Oct 19 2020, 02:24 PM
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#611
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72,820 posts Joined: Sep 2005 From: KUL
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QUOTE(jianwei90 @ Oct 19 2020, 01:29 PM) their customer service team is inconsistent in awarding the cashback manually for last month's boost transactions. I missed three calls from them this morning, I checked and I still haven't got any crediting back. I guess, she was trying to call me to inform that she failed to get the cash back for me.This is what they replied me and I am requesting them to award the cashback manually: Further to your enquiry, we wish to inform that the transaction is not eligible for cashback as the merchant category code(MCC) was change by merchant to Telecommunication. The MCC setting was done by the merchant. Nevertheless, if that's the case I will make a complaint to BNM for this unfairness. It is not about the cash back but it is about the right of a customer. We cannot control MCC and I understand it could not be UOB's fault too but in any way, it is unfair to the users. alandhw liked this post
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Oct 20 2020, 03:53 PM
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#612
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72,820 posts Joined: Sep 2005 From: KUL
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QUOTE(cclim2011 @ Oct 20 2020, 03:49 PM)  my ones was thinking which 230 is for the rm11.50... the telco mcc is not online kah? then for public banks, ambank alike... cannot get rebate also already lo start this month?  |
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Oct 20 2020, 05:17 PM
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#613
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72,820 posts Joined: Sep 2005 From: KUL
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Called UOB and they said they will credit back to me on goodwill gesture... October spending won't be granted anymore. Good job.
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Oct 21 2020, 03:05 AM
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#614
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72,820 posts Joined: Sep 2005 From: KUL
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QUOTE(cclim2011 @ Oct 20 2020, 07:45 PM) i have rm3.50 to ask for... haha. was it difficult? aiyo this boost... RM 3.50? I guess your time worth more than that. Mine was 26.75, so it makes a difference. |
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Oct 21 2020, 06:23 PM
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#615
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72,820 posts Joined: Sep 2005 From: KUL
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Got back my Boost cash back. Too bad won't be getting this manual cash back for October spending..
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Oct 21 2020, 07:02 PM
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#616
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72,820 posts Joined: Sep 2005 From: KUL
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QUOTE(tan_aniki @ Oct 21 2020, 06:36 PM) i already did another RM300 on tng to avoid this Thinking that I will need to spend more just to get back around RM 26, nah it's OK. I'm staying at home, so e-wallets usage is pretty minimal. |
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Oct 21 2020, 09:27 PM
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#617
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72,820 posts Joined: Sep 2005 From: KUL
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QUOTE(tan_aniki @ Oct 21 2020, 08:57 PM) u mean urs RM530? Yeah, Oct spent 535 again. if cover on those 1% cc only RM5.30 but might get back the RM26 nowadays ewallet not for real spending  Never mind la, next month need to be careful. QUOTE(MGM @ Oct 21 2020, 09:12 PM) All my OCT's Boost trx using Yolo is "BOOST APP 3D-EC KUALA LUMPUR MY", should be ok right? Yes. |
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Oct 22 2020, 06:39 PM
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#618
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72,820 posts Joined: Sep 2005 From: KUL
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QUOTE(alandhw @ Oct 22 2020, 05:55 PM) I have accidently make the extra payment into One card. Is that possible to move the money from One card to Yolo card? to offset the card payment. In any way, you still need to contact CS to do the transfer, so you can check with them directly.Thanks. If no spending on One Card, maybe it is easier to justify I supposed. |
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Nov 1 2020, 12:37 AM
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#619
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72,820 posts Joined: Sep 2005 From: KUL
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Don't dare to reload to Boost this month.. Used to reload the most using YOLO, so this month I'm basically stuck.
Need to check my bills can use which other e-wallets to pay.  |
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Nov 1 2020, 01:49 AM
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#620
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72,820 posts Joined: Sep 2005 From: KUL
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Yes, all failed suddenly but I managed to reload RM 30 with YOLO. Initially wanted to reload RM 150 with YOLO but failed twice.
Received successful SMS from UOB but I know it's not a big problem, they will be reversed later. I also tried with SCB cards again and also failed despite they were OK more than an hour ago. |
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