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Credit Cards UOB Credit Cards v9, Ex citi read post 2

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cybpsych
post Feb 21 2018, 02:50 PM

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QUOTE(saitong09 @ Feb 21 2018, 02:40 PM)
Sure, swiped 9x total 1k+ from 5Jan to 8Jan smile.gif
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good info, at least we know the time period of the swipes biggrin.gif
putra23
post Feb 21 2018, 03:06 PM

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I transacted online in January before the 5th but did not receive cashback. CS says will check and get back in a few days time...
Anyone got cash backs for 1-4 January eligible transactions?

This post has been edited by putra23: Feb 21 2018, 03:25 PM
fruitie
post Feb 21 2018, 03:21 PM

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QUOTE(putra23 @ Feb 21 2018, 03:06 PM)
I transacted online in January before the 5th but did receive cashback. CS says will check and get back in a few days time...
Anyone got cash backs for 1-4 January eligible transactions?
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Did or did not?

I'm same like you. I swiped before the new policy took effect and didn't receive any cash back.
I thought it's by batch but looks like ours is not credited. hmm.gif
putra23
post Feb 21 2018, 03:24 PM

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QUOTE(fruitie @ Feb 21 2018, 03:21 PM)
Did or did not?

I'm same like you. I swiped before the new policy took effect and didn't receive any cash back.
I thought it's by batch but looks like ours is not credited. hmm.gif
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Oppss.. did not.. shall edit to avoid confusion. Thanks for pointing out.
lolento
post Feb 21 2018, 03:37 PM

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I done 16x online transaction on 5th Jan 2018 with a total of RM433.55.

All transaction get 8% cashback today (21-02-2018) with a total cashback of RM34.68 rclxms.gif rclxms.gif rclxms.gif
fruitie
post Feb 21 2018, 03:43 PM

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QUOTE(putra23 @ Feb 21 2018, 03:24 PM)
Oppss.. did not.. shall edit to avoid confusion. Thanks for pointing out.
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I think others are also affected. Does anybody have any B&W that anything before 4th should follow old policy? Kindly share again. I give them until this Friday probably and if still not credited, I will shoot an email to them and escalate.
sendohz
post Feb 21 2018, 03:53 PM

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QUOTE(lolento @ Feb 21 2018, 03:37 PM)
I done 16x online transaction on 5th Jan 2018 with a total of RM433.55.

All transaction get 8% cashback today (21-02-2018) with a total cashback of RM34.68 rclxms.gif  rclxms.gif  rclxms.gif
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May i know this amount is to pay for which online category?
Utility? Telco? Internet?
saitong09
post Feb 21 2018, 04:10 PM

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QUOTE(lolento @ Feb 21 2018, 03:37 PM)
I done 16x online transaction on 5th Jan 2018 with a total of RM433.55.

All transaction get 8% cashback today (21-02-2018) with a total cashback of RM34.68 rclxms.gif  rclxms.gif  rclxms.gif
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Nice, next month have to do 16x cause less spending smile.gif
cybpsych
post Feb 21 2018, 04:35 PM

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QUOTE(mamamia @ Dec 18 2017, 02:12 PM)
Thank you for your email

Further to your enquiry raised,  we wish to inform that for any spend made from 1st January 2018 onwards, the cash back rewarded will be based on the new cash back terms and conditions

We hope your concerns have been addressed. In the meantime, please email us again at uobcustomerservice@uob.com.my or contact our Customer Service at telephone number 03-2612 8121 (KL), 04-2401 121 (PNG), 07-2881 121 (JB), 082-287 121 (KCH), 088-477 121 (KK) if you require further assistance or information.

—-
Above is the response from their CSU, they r very cunning.. quietly make the changes effective 1 Jan instead of 5 Jan which is less than 21 days notice period.
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QUOTE(hrwst @ Dec 18 2017, 06:54 PM)
Thank you for your email.



Please be informed that the revised terms and conditions for the YOLO card will be effective 5 January 2018. Therefore, all transactions between 1 January till 4 January 2018 will fall under the current terms and conditions as mentioned.
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QUOTE(lolento @ Dec 19 2017, 09:33 AM)
Thank you for your email

Further to your enquiry raised,  we wish to inform that for any spend made from 1st January 2018 onwards, the cash back rewarded will be based on the new cash back  terms and conditions

We hope your concerns have been addressed. In the meantime, please email us again at uobcustomerservice@uob.com.my or contact our Customer Service at telephone number 03-2612 8121 (KL), 04-2401 121 (PNG), 07-2881 121 (JB), 082-287 121 (KCH), 088-477 121 (KK) if you require further assistance or information.

Yours sincerely,
Sheila Benny
Customer Service Unit
United Overseas Bank (M) Bhd (271809K)

@mamamia I believe the CSU that reply me is the same as the one that reply you. Exactly the same sentences.
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QUOTE(mamamia @ Dec 20 2017, 01:55 PM)
Update after I questioned them on the 21 days notice requirement, different CSU this time : Hema Preetha

We refer to your email dated 18 December,, 2017 addressed Customer Service Department on above mentioned subject.

Further to your concern , we have further checked and confirmed that if you have meet the minimum spending  of RM500 within 1/1/2018 to 04/1/2017 you may entitled for the cash back based on the old term and condition
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QUOTE(fruitie @ Feb 21 2018, 03:43 PM)
I think others are also affected. Does anybody have any B&W that anything before 4th should follow old policy? Kindly share again. I give them until this Friday probably and if still not credited, I will shoot an email to them and escalate.
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above, requoted here in v9 thread for references.

contradicting infos rclxub.gif
fruitie
post Feb 21 2018, 04:38 PM

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QUOTE(cybpsych @ Feb 21 2018, 04:35 PM)
above, requoted here in v9 thread for references.

contradicting infos rclxub.gif
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Thanks for the information. Looks like I will need to start my complaint engine soon.
MGM
post Feb 21 2018, 05:11 PM

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Anyone paid tnb, telecom n utility bills via UOBpayonline and got CB for them?
gastacopz
post Feb 21 2018, 05:42 PM

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QUOTE(saitong09 @ Feb 21 2018, 02:26 PM)
Jan cash back already masuk  thumbup.gif
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me not yet in... sad.gif

normally me in 1st batch...
saitong09
post Feb 21 2018, 05:50 PM

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QUOTE(gastacopz @ Feb 21 2018, 05:42 PM)
me not yet in... sad.gif

normally me in 1st batch...
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When were your transaction?

This post has been edited by saitong09: Feb 21 2018, 05:50 PM
klsooo
post Feb 21 2018, 06:00 PM

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1st to 6th jan - transaction amount total RM100 ( 3 transaction)
22nd jan - 5 x rm1 transaction.

Still manage to get 5% for transaction from 1st to 6 jan.
mamamia
post Feb 21 2018, 06:28 PM

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QUOTE(fruitie @ Feb 21 2018, 03:43 PM)
I think others are also affected. Does anybody have any B&W that anything before 4th should follow old policy? Kindly share again. I give them until this Friday probably and if still not credited, I will shoot an email to them and escalate.
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I also didn’t receive cashback, I swipe 8 txn on 1 Jan n above 1k
gastacopz
post Feb 21 2018, 06:38 PM

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QUOTE(saitong09 @ Feb 21 2018, 05:50 PM)
When were your transaction?
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ok..just got rm50 rclxm9.gif

but i totally forgot that 4th start new method..and worried my spent amount not eligible

and the 1st 3, i think got mistake..why would i pay at the end of the month hmm.gif

» Click to show Spoiler - click again to hide... «


jensen_tidus
post Feb 21 2018, 06:43 PM

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Sharing mine. 16x transaction via jompay made at UOB internet banking for RM301 on 05Jan2018 1am yield rm24.08 cashback.

Will post screenshot later with PC for reference.
fruitie
post Feb 21 2018, 06:58 PM

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QUOTE(mamamia @ Feb 21 2018, 06:28 PM)
I also didn’t receive cashback, I swipe 8 txn on 1 Jan n above 1k
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Wah, yours worse than me. You swiped 8x, I didn't swipe 8x but just few times and 1k in total.
I wonder why yours didn't receive then.. hmm.gif
cybpsych
post Feb 21 2018, 08:59 PM

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QUOTE(klsooo @ Feb 21 2018, 06:00 PM)
1st to 6th jan - transaction amount total RM100 ( 3 transaction)
22nd jan - 5 x rm1 transaction.

Still manage to get 5% for transaction from 1st to 6 jan.
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interesting answer.

swipe count not necessarily must be early.

but eligible swipe amount is confirmed fcfs and cb pool finish by 22nd.

I think you're the only one getting cb for swipes before 5th biggrin.gif
JuneResources
post Feb 21 2018, 10:15 PM

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QUOTE(gastacopz @ Feb 21 2018, 06:38 PM)
ok..just got rm50  rclxm9.gif

but i totally forgot that 4th start new method..and worried my spent amount not eligible

and the 1st 3, i think got mistake..why would i pay at the end of the month   hmm.gif

» Click to show Spoiler - click again to hide... «

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Your spending almost is Lazada. Can I called you "King of Lazada"? laugh.gif
Look like this whole transactions, I can guess your spending is almost like "manager" level already.. ohmy.gif

By the way, just checked I got Campaign Cash Credit RM35.10..
Ok lah, at least my one satisfaction of this cash back.. Seems like don't make me disappointed of UOB service~ thumbup.gif

This post has been edited by JuneResources: Feb 21 2018, 10:17 PM

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