Dear Guest,

We are pleased to confirm that the validity of your Credit Account is now automatically extended to three (3) years (36 months) from the date of issuance.

You can now log in to your BIG Member account on airasia.com or the airasia Super App, select “My Account” and choose “Credit Account” to see any unused balance.

Remember, this doesn’t mean that you have to fly within three years’ time.

The Credit Account allows you to book any AirAsia-operated flight on airasia.com or the airasia Super App and flights are typically available for booking 12 months in advance.

As a customer driven airline, we’ve listened to feedback we’ve received and have extended your credit account to give you more opportunity to fly again in future. We hope that this change to our policy providing more flexibility and choice, will assist you to make your preferred alternate travel arrangements in the future.

For more information on Credit Account or for more assistance, kindly visit the FAQ Page on our support site.

Finally thank you for choosing a credit account and supporting AirAsia. Stay safe and we can’t wait to see you back flying with us again soon.
Adam Geneave
Chief Customer Happiness Officer AirAsia

anyone knows how can i check the credit accont expiration

still...do not know the exact date of issuance..
why couldn't they just add an expiry date at the credit amount.. 

You just have to check your email when Airasia did the crediting .

how the email/content looks like?

Hi all, relative got 4 digit credit amount in airasia.

just wondering, the credit can only be used for future air travel?

i was trying out to see if the credit can be used to buy grocery on air asia fresh, tak boleh.

Hi all, relative got 4 digit credit amount in airasia.

just wondering, the credit can only be used for future air travel?

i was trying out to see if the credit can be used to buy grocery on air asia fresh, tak boleh.

Does anyone have updates on AirAsia X refund?

still have not received any update regarding refund

My flight was cancelled and flight money are credited into Credit Account. How can i withdraw it back to my payment card?

I cant find any email or live support to talk to except the stupid Virtual agent

AirAsia is a liar. The promo code doesn't work as the price is still as expensive, can't apply stimulus voucher, credit account and redeem big points as the buttons are all greyed. AirAsia just want us to pay as much cash as possible to them while luring us to book the tics with them will all the "promotions"

I intend to Check-in using AirAsia App, and it requires for the MySejahtera QR Code to be scanned. Tried it twice, but it says wrong QR Code??

Can anyone point me to which QR Code that the App wants?