Hi,

I am here to ask advice about how to port out of Maxis. So to clear things up, I do not have contract with whatever Maxis plan and I have settled the latest bill.

However I still keep on being rejected when I request to port out to other service provider. I was informed that I never reply the "YES" to the SMS sent by Maxis. I checked and checked and even waited for their message but none of them appeared in my phone. I read that there were cases of Maxis unable to send out those message because their MNP system went down. Seems to me their MNP system really sucks that they are unable to fix them permanently (I am referring to this thread https://forum.lowyat.net/topic/3717528/all)

I called up the customer service and they told me my iPhone 6 Plus might be spoiled thus I am unable to receive message. They further said that my other two supplementary lines phones might have also spoiled because they were also unable to received Maxis SMS. Mind you both the other lines also iPhone 6, now I am suspicious that iPhones might not be reliable at all because I am unable to receive SMS specifically from Maxis. Strangely I still can receive messages from other phones.

So anyone here had successfully ported out of Maxis and live to tell the story on how to port out? I am here to listen. Please.

What if Maxis tell u, all ur phone spoil already...

U will not be able to port out

take out sim..put on noob phone...

then req resubmission

try this

Even after replied yes, maxis staff need to modify something in their system to port to other telco.

Took me 3 working days and 3 calls. 2 calls to maxis and 1 call to celcom. Celcom said it's problem from maxis side, luckily the final call to maxis solve the problem.

Check ur blocked phone no and messages from your phone setting maybe.

Actually there is no blocked numbers and SMS all working fine. Changed the phone and they asked me to restart the Android phone. Still never receive any messages from Maxis.

Anyone here survived to tell the story of their nightmare? I really appreciate to hear how to port of from Hotel California, er... I mean Maxis.

What a lame excuse maxis gave you..I guess they ran out of excuses to deal with complains

Yeah, but I still try it out of desperation to move out.

Till now no message from Maxis. I had called the new ISP to resubmit for port for 4 times and seems like Maxis isn't lifting at all other than blaming on my phone.

Any fast, easy and clean way for this service provider "divorce"?

That will be tough

Go maxis start throwing eggs. Instant winrar

Oh someone did that before

http://www.soyacincau.com/2017/01/06/man-w...-throwing-eggs/

Go to maxis centre
Kasi maki them

Well it seems Maxis purposely delay you to port.
It is illogical that the phone broke and cannot receive SMS.
You should go to Maxis Centre and ask what is the problem.
Sometimes they do this purposely to prevent many port outs.
Many customers already run away from Maxis.

By the way yesterday I purposely bought some add on data plan. Hey it seems like I am able to receive Maxis sms after all! Wow what a miracle.


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correct me if im wrong... i thought you just have to go to the preferred telco and just request to them to port out from your current telco. Provided the line is under your name.

Well, that’s what I did dear. The thing is every port out will require the current service provider permission. The current provider which in my case is Maxis is still not able to send me any sms for me to confirm the port out. So without that I am stuck and I am still paying Maxis every month.

So if you are using Maxis now maybe you should be aware that this might happen to you too when you are trying to port out.

This post has been edited by jien: Jan 9 2018, 09:21 AM

By the way, try using Google and type in “porting out of Maxis” there are a lot of interesting stories there.

Beam me up, Spock

I thought must make sure no supplementary line first before porting out ..

But MCMC said this. (5th question last item)

http://mnpcheck.skmm.gov.my/FAQ.aspx

Did they say they reject you ?

you just need to release your number from being a principal. Let say you have Maxis One Plan 188 .. and 2 supp maxis share (RM48) .. how do you suppose its going to work for your supplementary ? keep paying RM48 when there are no principal ?

good luck

https://aduan.skmm.gov.my/

1. Yes it was rejected. As shown in the picture below.

2. In fact I requested to port out all the numbers which is aligned to what MCMC mentioned on their website. It was a long FAQ and I supposed, so it might be a mistake I didn't post part of the FAQ here. So I had included the MCMC FAQ here and highlighted that particular clause.


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probably maxis dont want you to port out. slike my wife punya case. although dah port out from maxis to celcom last time, then when it comes to porting out from celcom to digi, they said she have due bill from maxis even already settle the final bill long long time ago.

maxis is fu'd up. mahal but service cam harem.

Bab mahal ini memang saya setuju.Dah le kalau nak supplementary line lebih kena bayor dan guna plan yang lebih mahal.

Giving money when you are having problems, tends to solve problems.

PM me your situation, I might be able to help you.

Ladies and gentlemen this is the latest thing from Maxis. Sent message to me for me to reply but...


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your outgoing setting have issue.

buy or borrow a cheapjing nokia phone that is purely non smart phone, then ask for port out again
wait for the message, and repy exactly like the wording, which is YES

good luck.

flip table at maxis SC.. and.. u will be officially ported out.. congrats!!

Try to use another phone. Also double check your SMSC settings are correct.

But I’ve been receiving and sending sms without problems all the while. So please enlighten me what special settings that I need to do in order for my phone to send out this YES.

just port out easy pesy

they just don wan you to port out... its their SOP

easiest way:

1) post paid to prepaid

2) then, port out.

go maxis, tell them you want to use downgrade to prepaid (hotlink)

same company usually within few hours.

then only port out

LOL, Maxis is really trolling you?!

I did move mine and my family lines to DIGI. It took a while before I manage to port, like a week, if I remember correctly. Had similar sms issue, but they didnt blame my phone, but they mentioned, I didnt reply yet, whereby, I didnt get one.

I went straight to their center and sort things out. Cant remember the details, its been awhile now.

All the best , mate

Yeah! Hahaha! I might consider that.

However one thing I realised from my experiment here posting my message at lowyat.net is that, there are a lot of Maxis apologist here in this forum. Seems to me a lot of them are blaming on the customer rather than blaming Maxis' incompetencies in solving users problems. It's a little wonder why they won this award




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I ported put, bcoz Digi was value for money, and works well within Klang valley. And they provide much more, like cloud storage, etc
Maxis is better in terms of coverage and service.

each has its plus points

no regrets though.

Very fair comment. I do agree that every service provider has their advantages and disadvantages. No doubt about that. Just that porting out problem kinda annoyed me because it's such a hassle.

ya me too, that was a bummer, I have read about it before I ported out, but when it really happened, it pissed me off...but then it is what it is....biz ethics do really lack in MY, not only MAXIS, pretty much majority of our services here...its not consumer driven

Complaint to MCMC

And we all know why it is like this 😄

Anyway finally managed to port out. 👌

This post has been edited by jien: Jan 11 2018, 06:40 PM

Hello, I’ve faced same problem. Ive been trying to port out from Maxis to Digi from 28 May 2018 until now but not successful. I’ve made 5 request but all were rejected by maxis for same reason “DONT REPLY TO SMS” which i totally disagrees because I DONT RECEIVE ANY SMS FROM MAXIS. Maxis already open case with reference number C20764728 on 28 June but until now no actions has been taken. I already have made complain to MCMC and looking forward for what will happened next.

Hello, I’ve faced same problem. Ive been trying to port out from Maxis to Digi from 28 May 2018 until now but not successful. I’ve made 5 request but all were rejected by maxis for same reason “DONT REPLY TO SMS” which i totally disagrees because I DONT RECEIVE ANY SMS FROM MAXIS. Maxis already open case with reference number C20764728 on 28 June but until now no actions has been taken. I already have made complain to MCMC and looking forward for what will happened next.

Hi. Anyone facing porting out issue from Maxis this year? I have requested porting out last week. Until now I haven’t received any sms. I check with maxis, they say wrong IC number given. What an excuse. I have doubled confirmed with digi, every info is correct.

Now Maxis ask me to wait again. Why cant they just send me SMS since they are accessing my case

Complaint to MCMC or not yet?

Not yet. Now they ask me to wait another 24 hours. If cannot. I will complain to MCMC. Wonder is there anyone port out smoothly

they request us to clear all bill, after 6 month porting out, they send me a bill of rm 170 ++ fees saying bla bla bla.

Your supplementary line need to out first. Once both supplementary line out, then can port out. Cannot port out together.

Bro how you can help?