Hi,

I am here to ask advice about how to port out of Maxis. So to clear things up, I do not have contract with whatever Maxis plan and I have settled the latest bill.

However I still keep on being rejected when I request to port out to other service provider. I was informed that I never reply the "YES" to the SMS sent by Maxis. I checked and checked and even waited for their message but none of them appeared in my phone. I read that there were cases of Maxis unable to send out those message because their MNP system went down. Seems to me their MNP system really sucks that they are unable to fix them permanently (I am referring to this thread https://forum.lowyat.net/topic/3717528/all)

I called up the customer service and they told me my iPhone 6 Plus might be spoiled thus I am unable to receive message. They further said that my other two supplementary lines phones might have also spoiled because they were also unable to received Maxis SMS. Mind you both the other lines also iPhone 6, now I am suspicious that iPhones might not be reliable at all because I am unable to receive SMS specifically from Maxis. Strangely I still can receive messages from other phones.

So anyone here had successfully ported out of Maxis and live to tell the story on how to port out? I am here to listen. Please.

But MCMC said this. (5th question last item)

http://mnpcheck.skmm.gov.my/FAQ.aspx