Hi,

I am here to ask advice about how to port out of Maxis. So to clear things up, I do not have contract with whatever Maxis plan and I have settled the latest bill.

However I still keep on being rejected when I request to port out to other service provider. I was informed that I never reply the "YES" to the SMS sent by Maxis. I checked and checked and even waited for their message but none of them appeared in my phone. I read that there were cases of Maxis unable to send out those message because their MNP system went down. Seems to me their MNP system really sucks that they are unable to fix them permanently (I am referring to this thread https://forum.lowyat.net/topic/3717528/all)

I called up the customer service and they told me my iPhone 6 Plus might be spoiled thus I am unable to receive message. They further said that my other two supplementary lines phones might have also spoiled because they were also unable to received Maxis SMS. Mind you both the other lines also iPhone 6, now I am suspicious that iPhones might not be reliable at all because I am unable to receive SMS specifically from Maxis. Strangely I still can receive messages from other phones.

So anyone here had successfully ported out of Maxis and live to tell the story on how to port out? I am here to listen. Please.

Actually there is no blocked numbers and SMS all working fine. Changed the phone and they asked me to restart the Android phone. Still never receive any messages from Maxis.

Anyone here survived to tell the story of their nightmare? I really appreciate to hear how to port of from Hotel California, er... I mean Maxis.

Yeah, but I still try it out of desperation to move out.

Till now no message from Maxis. I had called the new ISP to resubmit for port for 4 times and seems like Maxis isn't lifting at all other than blaming on my phone.

Any fast, easy and clean way for this service provider "divorce"?

That will be tough

Oh someone did that before

http://www.soyacincau.com/2017/01/06/man-w...-throwing-eggs/

By the way yesterday I purposely bought some add on data plan. Hey it seems like I am able to receive Maxis sms after all! Wow what a miracle.


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Well, that’s what I did dear. The thing is every port out will require the current service provider permission. The current provider which in my case is Maxis is still not able to send me any sms for me to confirm the port out. So without that I am stuck and I am still paying Maxis every month.

So if you are using Maxis now maybe you should be aware that this might happen to you too when you are trying to port out.

This post has been edited by jien: Jan 9 2018, 09:21 AM

By the way, try using Google and type in “porting out of Maxis” there are a lot of interesting stories there.

But MCMC said this. (5th question last item)

http://mnpcheck.skmm.gov.my/FAQ.aspx

1. Yes it was rejected. As shown in the picture below.

2. In fact I requested to port out all the numbers which is aligned to what MCMC mentioned on their website. It was a long FAQ and I supposed, so it might be a mistake I didn't post part of the FAQ here. So I had included the MCMC FAQ here and highlighted that particular clause.


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Bab mahal ini memang saya setuju.Dah le kalau nak supplementary line lebih kena bayor dan guna plan yang lebih mahal.

Ladies and gentlemen this is the latest thing from Maxis. Sent message to me for me to reply but...


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But I’ve been receiving and sending sms without problems all the while. So please enlighten me what special settings that I need to do in order for my phone to send out this YES.

Yeah! Hahaha! I might consider that.

However one thing I realised from my experiment here posting my message at lowyat.net is that, there are a lot of Maxis apologist here in this forum. Seems to me a lot of them are blaming on the customer rather than blaming Maxis' incompetencies in solving users problems. It's a little wonder why they won this award




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Very fair comment. I do agree that every service provider has their advantages and disadvantages. No doubt about that. Just that porting out problem kinda annoyed me because it's such a hassle.

And we all know why it is like this 😄

Anyway finally managed to port out. 👌

This post has been edited by jien: Jan 11 2018, 06:40 PM