QUOTE(fruitie @ Mar 11 2018, 04:11 PM)
Interesting. I wonder what made you came out with that assumption?
We made complaint because it was a mistake from their side not we suka2.
Well, this is just my opinion. For sure, we have no idea regarding the decision-making process in CIMB Credit Card Department.
Yes, it was CIMB's mistake for not crediting 5% online cashback, rightfully for some online transactions. When we tried to report the missing cashback matter by calling or sending e-mail to CIMB CS, CIMB CS did not take any concrete action most of the time. CIMB hoped that as time passed by, the affected cardholders would forget about this matter.
Only when we did escalate the matter to CIMB Customer Resolution Unit (which has higher authority than CIMB CS) and Bank Negara Malaysia, then CIMB started to manually credit 5% online cashback.
Perhaps, realizing the extra effort and manhours required to manually credit cashback, CIMB might decided to significantly reduce 5% online cashback to just 0.2%, in their best interest to reduce the unnecessary hassle on their side.
Again, this is just my opinion.