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 Grab Driver Discussion V3, Info and FAQ

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SUSmoosekaka
post Oct 3 2017, 11:38 PM

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QUOTE(sonsky @ Oct 3 2017, 11:27 PM)
then is it normal to have such low incentives in the beginning? i drove from 7am (& skipped lunch for 4days) to 4pm, took a lot of short hauls and only received this much T_T

I have opted grab ambassador last week and received an email (yesterday) I was accepted..so meaning only next week i got the "actual" piece of the cake?
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Yes, next week only you ambassador schedule...last week and this week still flexi. I was on flexi for two weeks when I started grabbing.
First week I did like 4 jobs lol and collected $28, RM0.80 incentive....second week 37 jobs, $270 fare and $4.7 in incentives.

This post has been edited by moosekaka: Oct 3 2017, 11:43 PM
SUSmoosekaka
post Oct 3 2017, 11:39 PM

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QUOTE(Goodboy92 @ Oct 3 2017, 11:33 PM)
Found that incentive abit less , what to do?
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Call or email CS first to show you detailed calculation.
SUSmoosekaka
post Oct 4 2017, 11:03 AM

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QUOTE(Goodboy92 @ Oct 4 2017, 10:48 AM)
Klang really less driver now ( keep getting high fare )
Get before (kl rm74 - cyberjaya rm55 etc ) dint accept haha then ar drop zzz
Now at Kota kemuning wait 12pm to 2pm.

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KL trip $74 also didnt take? walau ....
next week better take liau

This post has been edited by moosekaka: Oct 4 2017, 11:03 AM
SUSmoosekaka
post Oct 4 2017, 02:53 PM

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QUOTE(Goodboy92 @ Oct 4 2017, 11:46 AM)
It would be the future of grab , which was current uber , afterall a business was for profit , if they can't earn money what fame also no use , maybe no one want to buy data from them anymore haha

I am tired for that day

Rating no up even passenger rate infront of me

How many hour you guys drive for those over 1k incentive
And your total fare ( + incentive ) was how much a month

Now I see the important of ar at mp block , but peak block seem not worth driving? Even passenger told me to work smart  , of course if P block can help alot on up/mp and after all average rm20 earning then ok , which was those pro doing , just don't know how haha

I don't mind driving 10hour to achieve earning rm200/gross400 per day
The problem was if driving 10hour a day yet can't get rm200 then zzz

Again KLANG driver all go where?
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Not one of those >1k incentive type, but I'm pretty sure I spend less time on road too.

Last week gross fare collected 820, gross incentive almost 490. Hours spent driving passengers , 31hrs (I'm conservative, if passenger get at 858pm and drop off 915 pm I also count that 15 mins from 9pm). I believe those like AP and WhiteWing mention before they average <12 hours a day, so minimum you can expect ~60hrs driving to get >1k incentive. Next week completely different story already wink.gif .

I think your margin of 50% cost is too conservative. Last month I collected fare ~$3800, incentive ~$1700, petrol cost ~$750. So just 20% commission and fuel cost add up to ~30%. Ofc depend on your car, mine is axia. And mileage for that month is also roughly 3800km, I find I always can estimate my mileage for that day just by looking at the collected fare for that day (~$1/km).

If you want to add in maintenance....then it is never ending, what about depreciation cost etc? After all unless you are driving >5000km+ a month your mileage is also comparable to some people who just commute to work, say from Klang to KL.

P block is to build up/repair your AR. Especially from next week you're gonna need it otherwise you will never have any room to reject jobs during the HP/UP/MP block...better adjust your mindset. Bonus is that during P block, traffic is less, so you can try to complete more then 4 jobs an hour. Dont think of it as rugi but think of it as giving you ammo to optimize your HP blocks later.

NO need to worry so much about your rating as long as >4.7. Once you have more then >100 people ratings, you will find your rating can fluctuate even lower for while. First two months even without any passenger openly complain, my rating went to as low as 4.76. Now after 650+ ratings 4.90. The biggest factor I find whether customer give you 5 star or not is if you appear to know what you are doing. Which means picking them up/dropping them off quickly, avoiding jams if you can help it and communicating well with them if traffic is bad. Getting lost and pusing pusing, appear unfamiliar with the route or GPS, some passengers will notice and deduct * accordingly.

PS: I want to tendang you after reading about you rejecting that 6AM trip to KL for $74...you know jam cannot be that bad at that time, traffic get heavy 7am + onwards. And then with UP at 7am even one job you complete in KL, the gross $100 for 6-8am already.

This post has been edited by moosekaka: Oct 4 2017, 03:12 PM
SUSmoosekaka
post Oct 4 2017, 03:14 PM

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QUOTE(JohnL77 @ Oct 4 2017, 03:11 PM)
Every one here worried about cancelation when there's actually a solution. Why should our CR be affected when there's a valid reason to cancel?

Every time give feedback to Grab, they just reply with standard answer. What is the point? Are there actual people reading our emails or it's just fake names that the system attaches to replies? If there are real people reading our feedback, what is the point of Grab paying them a salary if they just issue standard replies?

Today kena sabotaged by possibly other asshole drivers. Give special message to call a different number, called that number 3 times can't reach. No sign of rider at all. Called the person who made the booking, he just said ok ok without saying when the passenger will arrive and off the phone. Wait almost 15 minutes, no sign of rider at all. I go home, call CS, CS said will help me cancel but will affect my CR. Fuck. Told him that's not fair at all. But of course, we all know, Grab doesn't care.

Asked the passenger on chat to pls cancel, he give me damn nice sweet words. "no cannot. they are still there waiting u." More than 40 minutes already, just make a new booking la! "they wait for u since. business is all about patience. no need to be angry with your customers." You just cancel, I won't be angry with you!

RM15 fare to Pudu police station,  want me to wait 30 minutes? No show whole day also maybe? I told Grab CS, don't cancel the booking, just make remark. Until now the a-hole still don't want to cancel.

You guys wait la next week, sure a lot of fake bookings.

F U, ride sharing app, I go home.
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Why cant you just cancel and take the CR hit lol.... accept the next nine jobs la ...

"business all about patience" ??? well reply him "time is money, a-hole"

PS: I have got ping from police station before.. same story call no answer/invalid number. Boycott all pings from balai polis in future.

This post has been edited by moosekaka: Oct 4 2017, 03:17 PM
SUSmoosekaka
post Oct 4 2017, 03:21 PM

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QUOTE(forever1979 @ Oct 4 2017, 03:19 PM)
for the new incentive system, can i just focus on friday only, while the rest of the days i cannot hit ? so the rest of the day i will get flexi benefits (like minimum fare) ?

dont think i can hit incentive any more ....
as i am not a full time driver...
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cannot... if incentive must stay incentive that whole week.
SUSmoosekaka
post Oct 4 2017, 03:22 PM

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QUOTE(HardCoreX @ Oct 4 2017, 03:20 PM)
Well I guess I was a lucky driver who accepted a ping from Balai Polis Kepong to IPD Gombak at midnight.

The rider was valid and somemore tip me a purple note after dropping him off at IPD Gombak. The best tip so far I ever get.
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Got ask what reason he was there? Polis inspector got patrol cars to chaffeur them mahh,....

Got check purple note real or not wink.gif

This post has been edited by moosekaka: Oct 4 2017, 03:23 PM
SUSmoosekaka
post Oct 4 2017, 03:50 PM

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QUOTE(HardCoreX @ Oct 4 2017, 03:29 PM)
He said he got hijacked when he was about to open his car door.

The armed robbers entered his car from passenger door side when he unlock his driver car door.

Police in Kepong asked him to go to IPD Gombak to meet Sergeant there.

It's real purple note. I check the purple note initially too and feel quite genuine, but still go to cash deposit machine to check the note and the note accepted.

He must be loaded until robbers mugged him.
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fastest way to check..look for the bunga raya hologram in the dashed vertical stripe mark.
SUSmoosekaka
post Oct 4 2017, 03:55 PM

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QUOTE(yhtan @ Oct 4 2017, 03:25 PM)
Standard reply - We value your feedback and will monitor the customer behaviour, thank you for driving with Grab.

Crap rider quality u know i know lah, ban or no ban i don't know, everything got dispute sure side to customer. They think we are so free to complain everyday doh.gif

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not free and don't wanna call, also have to to cover your ass. recently in order to save time I will enter the destination into Waze directly if waiting for customer to come instead of pressing from the app... problem is a few times I've driven off immediately after passenger enter car and forgot to press pickup... then when reach destination only realize forgot to press pick up.... called to remark hope don't get warning or suspension from grab...
SUSmoosekaka
post Oct 4 2017, 04:03 PM

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QUOTE(wh0cares @ Oct 4 2017, 04:02 PM)
Doesn't matter. What Grab cares is their 25 % commission earned.
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they do care if you late press drop off tho...
and anyway when I called them a few times the CS will say "ok I will put clear remark but please be aware in future etc"

This post has been edited by moosekaka: Oct 4 2017, 04:04 PM
SUSmoosekaka
post Oct 4 2017, 05:12 PM

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QUOTE(JohnL77 @ Oct 4 2017, 04:15 PM)
Like yhtan said, if one or two of the next 10 jobs also cibai then how? You chase the next 10 jobs like a hamster on a wheel?
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wait... so because you die die don't want to press cancel... you completed a job without customer in car??
ok then whistling.gif

bro if the next 9 jobs got another cb customer... just offline and call it a day... accept it's your bad luck today la. what for do something like what you did, which will 100% get you suspended if customer complain? can't always win.... and if too many days kena this type of customer switch to Uber.
SUSmoosekaka
post Oct 4 2017, 05:36 PM

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QUOTE(starex80 @ Oct 4 2017, 05:29 PM)
Today I receive a ping.

$38 from the south city area to semenyih setia eco hill.

Just now check the Google map take 40 minutes driving, 30km.

Will you as incentive driver go accept?
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hmmm...after that go Nottingham campus cari ping? hmm.gif

This post has been edited by moosekaka: Oct 4 2017, 05:36 PM
SUSmoosekaka
post Oct 4 2017, 05:45 PM

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QUOTE(Goodboy92 @ Oct 4 2017, 04:23 PM)


Total Accepted Ping - 10
ignore = 1.5 ( 7trip = 1 )
cancel = 1
completed = 9

Total Accepted Ping - 20
ignore = 3 ( 14trip = 2 )
cancel = 2
completed = 18

Total Accepted Ping - 30
ignore = 4.5 ( 27trip =4 )
cancel = 3
completed = 27

Total Accepted Ping - 40
ignore = 6
cancel = 4
completed = 36

Average Trip per hour were 2.5 x 10hour per day = 25trips completed
accepted ping =27
cancelled ping = 2
ignore ping =  4


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20 pings easily can get on normal weekday, even yesterday I get 20 pings (started from 4pm end at 9pm). Cancelled one, ignored two. Ofc depends on your luck and traffic condition also.

40+ pings easily get on Friday even when I start at 12pm, work till 10pm. Most I ever cancel in one day was 3 jobs. One of those was because I thought it was out of the way, take big round and 10 mins to reach in MP block. Under new structure, I would go fetch that rider. Maybe lose a job in that block. So cancellation is only for no shows under new structure. (else can try calling customer and inform too out of the way, some will still insist you come).

If your previous style was to always rely on CR to help out your AR, better adjust your mindset already.



SUSmoosekaka
post Oct 4 2017, 05:49 PM

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QUOTE(starex80 @ Oct 4 2017, 05:44 PM)
But if u drive on HP hours, the fares is almost equal to the 3rd trip. Next week if get this ping I would feel miserable if I still stick to GH incentive.

Today accepted 13 piNg. 2 rider cancel. 1 long distance pIng. No cancel by myself. Driving 3 hours. Risky to get daily incentive when fulfil.

But overall price get mark up during 12pm to 2pm even no high fares stated in ping but I can feel it.
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Well that way of thinking (fares is almost equal to the 3rd trip) is one of the reason why Grab want to change to daily refresh.... too many don't want to take big fare jobs ...

If more GH took big fare job in the last half hour, eventually we would also kena less of this type of jobs eventually as the distribution of big fares will be more fairly spread out. Also I predict since number of part time flexis will increase more will also take this kind of jobs.

PS: I also drove three hours (11-2pm), 13 out 14 pings accepted, 11 jobs completed, one I cancel, one the other passenger cancelled. Gross ~120. Two medium big jobs (10km trips). One was even to KLCC from PJ.

This post has been edited by moosekaka: Oct 4 2017, 05:55 PM
SUSmoosekaka
post Oct 4 2017, 07:50 PM

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fill up tonight petrol up 3 cents
SUSmoosekaka
post Oct 4 2017, 07:51 PM

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QUOTE(willemng @ Oct 4 2017, 07:45 PM)
How to off earlier  haha

[attachmentid=9201092]
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I thought you said that place sesat One 😲🚧
got pick up any mapren there today or not?
SUSmoosekaka
post Oct 4 2017, 11:46 PM

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QUOTE(AskarPerang @ Oct 4 2017, 11:38 PM)
1 year plus "teksi" driver experience. zero KLIA/KLIA2 trips taken. only to Subang airport.
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After my first month of grabbing when I blur blur take TWO KLIA trips, from then on 1500 trips later all ignored KLIA trips...hahaha. Also sent to SUbang airport twice, but never picked up job from there.
SUSmoosekaka
post Oct 4 2017, 11:51 PM

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QUOTE(goldgoatboy @ Oct 4 2017, 10:04 PM)
Where da Prove!
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QUOTE(willemng @ Oct 4 2017, 11:30 PM)
Diam
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willemng looks like you have hater lol
SUSmoosekaka
post Oct 5 2017, 12:22 AM

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QUOTE(AskarPerang @ Oct 5 2017, 12:04 AM)
Game changer next week.
Full timer incentive driver laughing.
Part timer incentive driver crying.
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why full timer laughing? every day also hoping wont have some problem customer no show...bite the CR bullet.
Instead of feeling the danger only on Sunday evening, now everyday we drive, evening will feel tension....

PS: I think you need to update your banner/signature now... sure or not can get 2K+ with new incentive structure... biggrin.gif

This post has been edited by moosekaka: Oct 5 2017, 12:28 AM
SUSmoosekaka
post Oct 5 2017, 12:22 AM

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QUOTE(willemng @ Oct 5 2017, 12:01 AM)
Nah,  ahboy punya friend
[attachmentid=9201454]
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was that your highest fare, the last job?

ACtually the mapren thing I also notice, this week I only fetched two african nationals, one a middle age office type lady, another, a Somali family going to KL from UH. All the young,male maprens....dont know where..

This post has been edited by moosekaka: Oct 5 2017, 12:27 AM

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