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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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lyc1982
post Dec 3 2017, 04:55 PM

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QUOTE(toffy @ Dec 2 2017, 10:38 PM)
Which Speedtest did you use? TM's or the speedtest.net?
Sometimes the speedtest just hang. Not sure how much should i trust it.
My speed is intermittent but not as bad as yours (DL lower than UL).

I forgot to mention that, all this while, I am using wifi for speedtest, which are usually good and stable. I know LAN has better speed but my LAN connection of my notebook ada problem.
Using local servers? Which speedtest website?
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speedtest.net

QUOTE(choonsern @ Dec 3 2017, 01:27 PM)
wanna ask what are the freebies/upgrade i will get from TM if my current RM179 of 50mbps is upgraded to RM189 of 100mbps?
anyone care to share?
in terms of speed 100mbps, what else? std20? or ???
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what kinda freebies you looking for ?
tm umbrellas ?
lyc1982
post Dec 3 2017, 08:17 PM

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QUOTE(toffy @ Dec 3 2017, 06:52 PM)
I suspect the privileges including activation, BTU upgrade/unlock code and port number.
I doubt it allows them to have a high broadband speed with low price, to avoid abuse la.
How about speedtest.tm.com.my?
HyppTV is not free but they give discounts as part of the package. So when you subscribe to unifi, it gives the impression that you will have free TV channels la. Too bad we cannot remove it, otherwise most of us would remove it already to reduce the price (unless you don't have Astro lo). On the other hand, if HyppTV could get some of Astro's key channels, I am sure there is no need to have Astro already.
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haven’t tried speedtest.tm.com.my

tonight go home will try...i am disappointed with the current speedtests
lyc1982
post Dec 4 2017, 10:56 PM

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QUOTE(lati0s @ Dec 4 2017, 10:37 PM)
Finally upgraded from 30mbps to 100mbps. Quite surprised when I asked TM Point what are my options.

Was given two options :

1. +RM10/month upgrade to 50mbps or
2. +Rm10/month straight to 100mbps

...and of course I chose the later option  biggrin.gif

I went to TM Point around 3.30PM and got my completion SMS around 6.40PM.

Checked the OCC and they already showed this :
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so...how much are you supposed to pay for 100Mbps now ?
lyc1982
post Dec 5 2017, 10:15 PM

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QUOTE(christina1 @ Dec 5 2017, 09:25 PM)
Hi guys,

Is this speed and ping OK for wireless Unifi 50Mbps...
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are you kiddin me...?

wanna beat my ping at 30ms during 50Mbps time ...?
lyc1982
post Dec 7 2017, 07:10 PM

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QUOTE(soonwai @ Dec 6 2017, 02:37 PM)
For those going for the RM10 upgrade from RM179 50mbps to RM189 100mbps, the total discount should be RM200 (Promo 150 + Special 50) but so far many or all of us only have the RM150 discount in our package after the upgrade order is complete. Have to call TM to remind them to put in the Special RM50 UniFi discount.

user posted image
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bro...i am in the midst of livechat with tm regarding the residential internet security etc and whatnot, would you mind pm me your account number in private because she asked for it

she mentioned different period different package...i was like vmad.gif

but if you are reluctant to provide it's ok..no force

smile.gif

This post has been edited by lyc1982: Dec 7 2017, 07:15 PM
lyc1982
post Dec 8 2017, 02:29 PM

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QUOTE(muscaa @ Dec 8 2017, 02:25 PM)
The longer you stay with TM, the more you pay
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like everyone has other choice..eg TIME
lyc1982
post Dec 10 2017, 06:26 PM

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anyone knows how to get the Residential Internet Security for free for his rm10 upgrade without showing tm any unifi account number that has it for free ?
lyc1982
post Dec 11 2017, 03:52 PM

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QUOTE(izputra @ Dec 11 2017, 11:42 AM)
I'm paying RM209 for 50Mbps + HyppTV Jumbo Pack. Will need some proves (i.e. Unifi bill) from you to submit a complaint to MCMC for TM's unfair treatment
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any kind soul willing to share his/her statement to prove to TM ?

i am unable to get these for free:
residential internet security
online guard plus
lyc1982
post Dec 11 2017, 11:37 PM

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QUOTE(alexwsk @ Dec 11 2017, 07:44 PM)
why do you even want these 2?
i have it but I've never used it or know how to use it  sweat.gif
also i don't thk i even need it
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same goes to hypptv which is useless to me but tm forced upon me...

so i am trying my luck to see why am i not eligible for those items FOC
lyc1982
post Dec 12 2017, 11:24 PM

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QUOTE(llk @ Dec 12 2017, 07:27 PM)
I already print out that post, tomorrow will bring to nearer TMpoint, thank for sharing
I have try since last week, i called many times, initially i honestly told the CS i didn't received the sms, then the CS immediately said i must received the sms first. After this i read someone 'cheat' the CS telling the sms received so i tried that, CS is getting smart & checking through the system, come back to me i'm not selected for this promotion. Then this morning i walk in TMpoint, the CS pula told me this plan is only valid for 2 years, after 2 years the price will be reverted to normal.  doh.gif
That's why i wonder why info is so inconsistent.
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if you take that printed post to tm without showing them any account number as proof...they won’t trust one

but i may be wrong...
lyc1982
post Dec 14 2017, 04:13 PM

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QUOTE(SilentVampire @ Dec 14 2017, 12:13 PM)
Yes, they have to give you the new router. It’s yours. Don’t have to change if you have something better.
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just curious...i am using dual antennas ac1200 which was provided when they installed 30Mbps in feb...
then after upgrading from 30 > 50 > 100Mbps...tm didn't change my dual antennas ac1200

will they change the router to this 3-antenna ac1200 for me if i request ?

This post has been edited by lyc1982: Dec 14 2017, 04:14 PM
lyc1982
post Dec 14 2017, 04:17 PM

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QUOTE(SilentVampire @ Dec 14 2017, 04:15 PM)
Don’t think they would if yours is still working. Would,recommend you getting your own router if possible.
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i am thinking of changing it since the current ac1200 is giving me erratic readings on both download/upload...sigh
lyc1982
post Dec 15 2017, 02:29 PM

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QUOTE(ZyD86 @ Dec 15 2017, 01:40 PM)
Im on 50mbps RM139 with free call and hpptv package..got it as a try and buy customer on their launch date..

50mbps is after free upgrade..before is VIP20
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we have a winner here
lyc1982
post Dec 19 2017, 10:42 AM

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QUOTE(tywah @ Dec 19 2017, 01:19 AM)
From my bill details

internet 299-150=149 ( amount same as existing)
hypptv 30+60= 90 (  discount RM50 then 40)

149+90=239....149+40=189
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hopefully my bill statement will end up with RM189 + 6% gst only
lyc1982
post Dec 25 2017, 09:06 PM

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here’s my first bill for 100Mbps looks like...

but odd thing is previously the hypptv charge is lower than Residential high speed internet portion, but this latest bill is showing the opposite...
Attached Image

This post has been edited by lyc1982: Dec 25 2017, 09:07 PM
lyc1982
post Dec 25 2017, 09:08 PM

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QUOTE(Ben Ling @ Dec 25 2017, 08:32 PM)
guys, my bill for this month is RM201.67 before GST, shouldn't it supposed to be RM189 ? I have the Unifi Pro

my total fees for HyppTV is RM116, UniFi RM85.67 = RM201.67

Upgrade starts on 6 Dec

new bill date is 19 Dec to 18 Jan
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don’t forget it’s supposed to be rm189 before 6% gst
lyc1982
post Dec 26 2017, 10:57 PM

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QUOTE(fruitie @ Dec 26 2017, 03:39 PM)
Just a screenshot with them via live chat.
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QUOTE(fruitie @ Dec 26 2017, 04:21 PM)
I used the above "after" screenshot.
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funny...when i show them these screenshots without account number, they insisted account number should be shared to them in order to check for authenticity
lyc1982
post Dec 29 2017, 12:46 AM

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QUOTE(Jjuggler @ Dec 28 2017, 09:40 PM)
Yes. if and only if on 5ghz. if 2.4ghz can if there is no other wireless interference.
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i thought i am the only one who can’t achieve 100Mbps on 2.4GHz...hhmm

This post has been edited by lyc1982: Dec 29 2017, 12:46 AM
lyc1982
post Jan 27 2018, 05:54 AM

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QUOTE(roosie @ Jan 26 2018, 06:00 PM)
Just relating my experience with my first bill.

My first bill received after upgrading to the 100Mbps plan under RYE was also confusing for me. I too was informed that I will be charged RM 189 + GST = 200.34. However, my first bill showed an amount of some RM 10 more. Like others, my bill has a list of what looked like amounts charged for previous and current plan, with various discounts applied as well. I figured that the next bill should show the exact amount, with more straightforward itemized billings, and I was right.

So, I'm glad that I didn't bother to call up TM for clarification and saved myself time and possibly sanity. Also the RM 10 extra is not going to break the bank.

To those having received their first bills, and trying to understand why you're charged higher. My advice, don't bother, and look at the second bill, then call up TM should there be any discrepancies found.

I've seen some people are fighting TM for a ridiculously small amount, less than RM 5, I just can't understand why even bother subscribing to Unifi, when there are plenty of cheaper pre-paid wireless broadband as viable alternatives.
Hope this helps.
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i concur on this...my first bill after upgrading to 100Mbps also rm10 extra

but i didn’t bother to complain and the following 2nd bill is correct with 189 + 6% gst

if extra rm5-15 just let it go
lyc1982
post Jan 29 2018, 01:14 PM

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QUOTE(cyberkoh88 @ Jan 29 2018, 11:19 AM)
currently on UNIFI 50 (free upgrade from UNIFI 30), anyone know can i downgrade my plan to UNIFI 30 price at RM139. I am still in contract period (already 12 month, remain another 12 month). if can downgrade to UNIFI 30 at RM139 with recontract (24 months) and without any penalty, i do not mind to downgrade (can save RM40 every month, from 179 to 139).. not heavy user, so UNIFI 30 should be sufficient for me.
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within contract period:

upgrade - no termination fee
downgrade - got termination fee

and unlikely tm will allow you to downgrade, you can ask tm though and try your luck

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