Last month i bought a HP Pavilion dv6203tx Notebook. the notebook is awesome! and serve my purpose well.. no problem what-so-ever, and im happy towards my decision on HP.

then, last week, i notice one black dot (which is referred to a 'dots always off' whereby a dark dot appear on a bright screen) appears in my notebook's LCD. i was in shocked! im afraid i might experience a dead pixel situation. i gone to HP support website a read information regarding LCD replacement issues. It clearly stated that only 5 dots will be replaced. im in shocked again! coz i only have 1 dot. so i give a HP serivce centre a call. Then the nice guy explain to me that yes its true, under HP policy, only LCD with 5 dots will be replaced. Then i ask for recommendation, then he told me to bring the notebook to HP service centre (located at HP tower, Damansara) for checkup.

then i took my notebook to the HP service Centre. My first experience when i entered the service centre department was magnificent (there is an area specifically meant for servicing, warranty claims etc etc). the cool and corporate ambience in the service department tempts me. that was the 1st time being there, so i was look around like a lost person looking for a guide. Then a nice young man with a HP shirt on smiling at me and offer me assistance. He gave me the ticket number and i go along and sat on very nice, stuffy sofa there was a free coffee for HP customers. then when just when my coffee finished, my numbers were up.

the lady (person who at the counter) entertain my situation. She was very nice and polite. I explain my problem and she asked me to 'on' the notebook so she can look at the screen. When the screen appears, she notice the dot. and she explain to me that the dot appear on my screen is not a dead pixel. She said dead pixels will always quite bright and clear. So, she said she gonna take my notebook to her technician to conform. then right after 2 mins, she came back. She said that its definately not a dead pixel. Its an abnormality of the pixel.

Im a simple guy, and straight foward, I dont care why its happen. so i asked how to fix it? is it cover under my 1yr limited warranty? than she offer me a solution. She advise me to lodge a report stating that there is abnormality on my LCD screen and i didnt please with it. with this report, HP will replace a new lcd screen for my notebook, with no cost (as under my warranty) Yeay!

it will be ready in 3 days.

I dont know what cause the problem, maybe a knock or just a bad luck i guess. what ever it is, its gonna be good as new in 3 days.
So, im glad HP after sales service is excellent. for those u out there still doubt on HP, this is my story. i wish all corporate companies in malaysia provide after sales service like this. I dont mind paying extra for this. dont only cares about ppl's money, offer them a solution.

So, im a happy person with no worries. my experience there just makes me eager to purchase extended warranty from HP to cover my notebook for another 3 good years. I know Dell's onsite service is good, but its alright with HP

This post has been edited by apisgogo: Mar 26 2007, 01:01 PM

haha...good for you.
You tempt me on HP product ^^

HP after sales service is always marvelous....they even offer 1 to 1 ex-change 2 ur ink cartrige if urs 1 is not working.....

even HP products quite higher than others, but its worth

I am happy to read ur experience as I owned a dv6000 too, dv6126tx to be exact. HP products come in good quality and excellent after sales service.

I did not notice any pixel error on my lappy but I am not happy with the DVD burner(Philips model). It takes more than 45 minutes to burn on a grade A media. Maybe I should pay a visit to HP tower some day.

Cheers.

This post has been edited by catsper: Mar 26 2007, 02:40 PM

happy to share my experience, so other can take benefits and make informed decision..

just drop by HP tower and check ur notebook's DVD drive.

YEah.. i think i need to check my dvd rom also la..
I notice me and my fren 6205 dvd rom not so good la.. or maybe this modal is not so good.. very sensitive, cannot read those P1r@ted cd.. or sometimes can read...

But glad to hear ur story`!

for DELL, only 7 and above will be entertain~~

then my IT Dept Head "T" them kao kao, only then they replace us a new one~~

Yep, same thing happened to my nx8420. 2 stuck pixels (white dots on black background) and HP offered to replace the screen with no further questions. When the replacement wasn't good enough (because there were some color banding problems), they took the effort to test several screens until they got one which is perfect.
Definitely great service.

thanks for sharing the feedback...
guess...HP should have good services as what they are holding now as number one best notebook/PC manufacturer...
congrats to you...

3 dead pixel edy can claim warranty for dell i ask before but then..yeargh....TS can claim new lcd even its only 1 dead pixel....lucky..maybe bcos dat notebook still new...1month old only...TS deserve it!

i thought oni dell got good service.

now i juz know hp oso got.

can i still extent my warranty for my nx6115?
coz the website says the care pack juz can purchase within 3 month u buying the lappy.

btw, good news for u and the hp users.

Just to confirm wit u guys is sit true that HP parts are OEM from Acer ?
i was at this shop(e square) in Prangin mall penang. I wanted to buy a hp laptop a sale girl advise me not to do so ..she say if i wanted to buy HP might as well i get acer.. i kinda piss off wit the customer service at the shop sometimes...

wat do u meant by "HP parts are OEM from Acer" ?

As we all know , HP is well-known for their computer system...


There are no way to say tat HP is related wif Acer

Do some research b4 listen to those so-called bullshit advice from that particular shop (E-Square)... I have listen to many this kind of words from many pc shop.....

some even told me that nowadays modem are using usb , no more using Erthenet

They really tot i m an idiot in pc system...

wow iziz? i m glad that i had a hp lappie too~

HP parts aren't OEM from Acer. Both HP and Acer order their parts from the same ODMs. This is true for other major PC manufacturers too, but of course quality control, service and reliability can vary even if they're from the same ODM (because they are produced to different specifications and cost).

HP, like all major brand name OEMs, seldom manufacture their products. They design the specifications and submit ithem to their ODMs (mainly Taiwanese companies such as Compal, Quanta, Inventec, Wistron) who will manufacture them to the given specification. You can simply tell where yours come from by looking at the box.

hahahaha LCD abnormaly!!!!!!

guess what!!!!

I got 1 Dead SUB Pixel not dead pixel but SUB pixel.....

they change a new LCD for me!!!! yeap..... the same story...
the girl call me to switch on and she confirm 1 dead sub pixel.....
call me to come back in 2 days and the new LCD will be in stock....
come back the 2nd day.... took 45min to replace a new LCD!!!!

WOW AWESOME!!!! 1 DEAD SUB PIXEL!!!! hahahaha imagine that!!!!!

I was quite surprise actually!!!!
the system me using Compaq V3222AU!!!! hahaha
I will defanately get another HP in tha future!!!!!!

---

Added on March 27, 2007, 3:10 amfor dell user this is what me fren did!! (of course he has FULL COVERAGE including accidental)

1 deaad pixel... so he call dell cant claim

so he wait a week and then he destroy the LCD (Crack it!!!)
claim for Fullcoverage scheme!!!!

got himself a new LCD !!! hahahahaha

that works for dell... and U can have the fun of destroying your dell too!!!!!

This post has been edited by calvin_ng: Mar 27 2007, 03:10 AM

haha, crack ur LCD so it able to lodge a claim

from all your feedback here, i found that most people wants or i must say demand an excellent after sales service/support. for me, i treat my purchases (especially expensive ones) as a long term investments. i never gonna purchase something that im gonna dump soon or later. i purchase something coz i trust the brand and hope to serve me well as long as its possible.

the reason i share my experience here is that in a way i could inform or educate ppl to not only look into cheap or low price. always look for long term usage. And also, i hope all service providers or shop or resellers provide this kind of customer service support, or not on par with it (not applies only not notebook manufacturer, to all kind of businesses) then they gonna have ultimate loyalties from their customers.

thanks guys for your feedback, it comes handy to other ppl who gonna bought a notebook system soon.

my LCD screen on my lappie also got black dot.. but i ask the staff in service center... required 5 dots baru can replace... lucky for u though...

that is awesome, does 1-dead pixel claim eligible for its lcd monitor as well?

for my case... i got stuck pixel on the LCD screen, the service staff informed it can only be replace when got 5 dots... ==

opps seems like it is contradict to TS, u called HQ or regional branch? my place service centre sux

well, maybe dats becos his notebook still new...1 month only one of dell 6400 owner oso got similar probs...his notebook still new...got 1 dead pixel...dell policies wont let the owner get new lcd unless got 3 dead pixel...but since his notebook still new, dell offer diff solution....dell offer wireless keyboard/mouse n such offer....but he refuse...at last, he ask new battery....if not mistaken...now he got two battery.... i am not surprise with hp service center...seldom heard probs from them

yup now i doing my research that y i asking u guys coz i cant find any info HP related to acer from the net...im not so stupid listen to sale person as i know some them have only 10% knowledge about IT.Wat i piss off wit this sale person is she try to correct customer as if customer are stupid but the word that she say are all wrong to the max ..

---

Added on March 27, 2007, 1:31 pmthanks for explaining bro

This post has been edited by charger: Mar 27 2007, 01:31 PM

After sales service is excellent... but if your warranty is over, need to pay a lot of $$$$$$ for their service/parts...

naah...no matter wat brand it is...repairing a notebook absolutely costly....

Yea..u r right. That is becos notebook acc part is hard to find n more expensive than desktop parts.

for my case, my notebook is abt 1 month old. of course any dots less than 5 will not be replaced, but they offer me a solution for that, to lodge report abt abnormality regarding LCD performance and as a result i dissatisfied with it. so with this kind of report, HP will replace the LCD.

for example, if they wont allow my notebook to be repaired because my lcd has only one dots (contradict with warranty requirement, 5 dots), i'll be dissapointed. so, instead they try to avoid my dissapointment by offering another solution. that is excellent

ya, repairing notebook is expensive. thats why all big manufacturer offering extended warranty scheme.

This post has been edited by apisgogo: Mar 27 2007, 04:14 PM

when did you bought you notebook?

those that mean the good services only at HQ?



guess...this is a good tips for all of us...
maybe in future...any new users can faced the same problems can lodge the same disatisfaction of the abnormality of lcd...

i went to the HP HQ in damansara one... they told me like that >.<

hmmm... august or sep last yr i think

erksss...maybe different people have different suggestions/recommendations...
wonder why they didn't offered the same suggestion as what the TS got...
maybe its not your luck that time...
so...your notebook still have the dead pixel or fixed already?

well.. its not dead pixel... it called stuck pixel.. cos it only show black dot.
not yet fix... maybe will go HP center again

consider dead pizel lah./......

aniways HP just call me jusnow hahahaha asking me am I satisfied with my notebook and the screen replacement hahahaha I say totally!!!!!!

Im living in Alor Star, and there's one Hp service center here. If something happen to my laptop (i'm not have any yet,hehee), did they repair it there or they send to KL to fix it?

Alor Star got meh ?

staying there for 21yrs and dunno got .......

at where

At taman perindustrian ringan mergong...I also don't know HP got service center there until i found it on their website.

yeah... they also called me after 4-5 days they replace my laptop battery, service is superb...

maybe not printed in Alor Star's map...

here's the address

Alor Setar Service Centre
22, Ground Floor, Lorong Perak 18
Taman Industri Ringan, Sri Mergong
05150 Alor Setar
Kedah MALAYSIA
Tel: 6-04-7343472
Fax: 6-04-7343476

So, can somebody answer my earlier question?

totally dude we have no idea..... probally if the center is big enough to handle and they have stock... why not.....

ask them....

yeah!...i think if there got enough stock for the parts/accessories...then they shouldn't have a problem to fixed everything there...
unless...big and complicated problems occur, they would either send back to factory or HQ or get a better person to handle it and it may takes quite sometimes to fixed...

I wish HP offers the Accidental Damage Protection warranty like they do in the US, which would make it equivalent to Dell's CompleteCover. At this point, Dell's warranty support US and beyond is still more comprehensive than any other manufacturers.

hmm if u check ur warranty if u have an ipaq now..HP no longer say "Pickup by HP" "Delivery by HP"

If HP do so , i will choose HP for my next purchase...btw , HP US Accidental Damage Protection is very very exp compare wif Dell US.....

If the price are same , i will hav more choices to choose.... HP & Dell ...

Speaking of HP, the after-sales service u guys go to is the one at Level 1 of the HP Tower in Damansara Heights ya?

Ground floor