guess...HP should have good services as what they are holding now as number one best notebook/PC manufacturer...
congrats to you...
HP after sales service rocks!, just an experience to share
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 Mar 26 2007, 06:33 PM
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#1
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2,915 posts Joined: Jan 2005  
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thanks for sharing the feedback...
guess...HP should have good services as what they are holding now as number one best notebook/PC manufacturer... congrats to you... |
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Mar 27 2007, 04:20 PM
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#2
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QUOTE(DevilKia @ Mar 27 2007, 09:18 AM) my LCD screen on my lappie also got black dot.. but i ask the staff in service center... required 5 dots baru can replace... lucky for u though...   QUOTE(DevilKia @ Mar 27 2007, 09:45 AM) for my case... i got stuck pixel on the LCD screen, the service staff informed it can only be replace when got 5 dots... == when did you bought you notebook?  QUOTE(sotong168 @ Mar 27 2007, 10:21 AM) opps seems like it is contradict to TS, u called HQ or regional branch? my place service centre sux those that mean the good services only at HQ?   QUOTE(death_nite @ Mar 27 2007, 03:26 PM) naah...no matter wat brand it is...repairing a notebook absolutely costly....  QUOTE(apisgogo @ Mar 27 2007, 04:11 PM) for my case, my notebook is abt 1 month old. of course any dots less than 5 will not be replaced, but they offer me a solution for that, to lodge report abt abnormality regarding LCD performance and as a result i dissatisfied with it. so with this kind of report, HP will replace the LCD. guess...this is a good tips for all of us... for example, if they wont allow my notebook to be repaired because my lcd has only one dots (contradict with warranty requirement, 5 dots), i'll be dissapointed. so, instead they try to avoid my dissapointment by offering another solution.  that is excellentya, repairing notebook is expensive. thats why all big manufacturer offering extended warranty scheme.  maybe in future...any new users can faced the same problems can lodge the same disatisfaction of the abnormality of lcd... |
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Mar 27 2007, 06:14 PM
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#3
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QUOTE(DevilKia @ Mar 27 2007, 05:36 PM) i went to the HP HQ in damansara one... they told me like that >.< erksss...maybe different people have different suggestions/recommendations... hmmm... august or sep last yr i think  wonder why they didn't offered the same suggestion as what the TS got...  maybe its not your luck that time...  so...your notebook still have the dead pixel or fixed already? |
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Mar 28 2007, 12:35 PM
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#4
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QUOTE(boxer07 @ Mar 27 2007, 10:16 PM) Alor Star got meh ? maybe not printed in Alor Star's map... staying there for 21yrs and dunno got ....... at where  |
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Mar 29 2007, 09:56 AM
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#5
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QUOTE(calvin_ng @ Mar 28 2007, 06:46 PM) totally dude we have no idea..... probally if the center is big enough to handle and they have stock... why not..... yeah!...i think if there got enough stock for the parts/accessories...then they shouldn't have a problem to fixed everything there... ask them.... unless...big and complicated problems occur, they would either send back to factory or HQ or get a better person to handle it and it may takes quite sometimes to fixed... |
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