Hi, I believe all Grab Drivers had been invited to Grab Hall. Due to limited seat not everyone will be selected.

I will like to ask for suggestions that you want to forward to the management on that day. Please write down the issue, suggestions here. The Grab Drivers Malaysia Association (GDMA) will voice up all the necessary feedback.
Thanks


Secretary of GDMA

1. give driver chance to cancel the trip if something that driver not comfortable with (of course with strict reason and not mean to be discrimination ). i.e. dirty rider like construction workers (those workers like after work and i need to wash my carpet u know what i mean), illegal workers etc
2. give extra $$ to ALL drivers if pick up point more than 3km
3. Educate rider on
(i) NON stop condition (always ppl want to go ATM, grocer)
(ii) strictly waiting time cannot be more than 5 minutes
(iii) Appropriate pick up point (one OL that ask me to pick up in front of OCBC bank, please la, that is the main road and when I stop in front of the teksi station, and called her, she is not yet ready. OCBC is right in along Masjid Jamek area and where got place to stop in front of OCBC !!!)
(iv) give guidance to rider on how they should rate/ access the driver
(v) Be clear on destination. i got experience when reach there, the rider ask me to go for other place as the drop off point she just simply choose. worst is she dont know the location of the 'real' destination and ask me to round and round to find. end up we quarrel on that. how can we spend more time to look for the place and what if new job coming in ?
(vi) Grabshare rating cannot be counted ??

Copy from Grab discussion previously

I add in the following :-

1. Please remove rating for every GRABSHARE ride, because a lot rider complain beyond driver control, Grab should EDUCATE them instead of promote 30% discount in the information of Grab apps. Furthermore in the apps you stated still in Beta mode, and why the heck driver should suffer from it?

2. Grabshare pick up is based on area pick up, but not on the way towards drop off location. Eg. Subang to KLCC, 2nd ride can be from Subang to Puchong. First rider straightaway furious and we as driver has to calm them down. Please review your algorithm on Grabshare.

3. Rating issue, make the 4 stars to add in comment, what feedback did the rider give from 1-4 stars, 5 stars no comment required. And please issue the driver rate rider function, getting annoyed by some rude rider and in future we can choose to ignore them.

4. Transparency in Grab promo code SOP, we as driver do not know when and where these promo code will credited, we have to keep track 1 by 1 after the hectic drive. Please tell us in weekly announcement either into credit or wallet instead making us guessing where shall it goes into.

5. For those condominium or campus with large area and require to pick up at Lobby, i suggest charge them additional RM1 for it, we as driver has to spend some time to enter and wait them at Lobby

6. Change the waiting time to 5min, i find 10min is beyond too long and certain places doesn't allow for u to wait that long. Rider often take their own sweet time because they know about 10min waiting time and trying abuse their rights.

7. The heatmap in driver apps is a useless, please enhance or remove it

8. Please explain in details how u ban rider on cancellation issue? Often we face rider playing around with cancellation, we as driver has to comply with the stringent rule but they can simply toy us. Please don't explain by studying their behavious bla bla bla, i want a clear explanation of this by X times of their cancellation.

9. On peak hours, please ensure the rider GPS within 500m (suggestion) to make sure they don't avoid surge price and gaming with lower fare.

10. Please enhance your weekly statement in details form, would prefer they can list down how minutes online on each slot and incentive payout.

11. CS background noise is so strong sometimes and we have problem listen to what they are saying, please improve on this matter.

12. On May alone, there is 2 major downtime which occurred on 14 May 2017 6pm+ and 30 May 2017 6pm+, both is in peak hour slot and causing losses income by driver. Any explanation why does it happen, any improvement your server and IT side?

13. Cancellation rate, if passenger no show up within time frame set up by Grab, driver should not be accountable for the cancellation rate as this will jeopardize our incentive payment.

This post has been edited by yhtan: Jun 4 2017, 11:40 AM

Adjust fare higher so that driver wealth fare are taken care of ...

1. Driver rate passenger feature to create fair environment and easy for grab to remove bad apple among all riders.
And a button to report rider for some serious cases

2. Report issue box pop out if rider cancel the trip after driver accepted the trip / arrived destination by click im here / for bad rider attitube upon complete the trip.

3. NO MORE GRABSHARE!!!!
ppl is taking this advantage in remote area for cheaper price. And driver is not guarentee for the top up if they are pro or ambassador. If its normal hour block like P. Driver is making loss for the long trip compare with grabcar.

4. Reconsider to bring back 3 trips incentive scheme or adjust the fare to minimun rm 5 instead of rm3&4.

5. Max waiting time is 5min, meter start counting after 5mins.
Every waiting min charge for rm 1.

6. Set a strict rule to charge rider for "last min change" drop off / add multiple drop off.

7. Appeal option for driver rating if receive bad rate like 1 star. Most of the time it could be the rider's fault in term of they set wrong pick up or drop off point, they dont like to wait for driver to come, they only request to stop at somewhere while in transit and driver refuse to follow.

In case of unpleasent event above, Driver should install the dashcam to provide prove for appeal and to speed up the judgement process by grab.

This post has been edited by willemng: Jun 1 2017, 12:00 AM

1) increase the guarantee hour incentives, not lowering it, ( like previous ones)

2) terminate the Grab Share. riders literally abuse the system, making drivers suffers the most.

3) transferring the promos into cash wallet. as i know, drivers have option to transfer money from cash wallet to credit balance or bank account.

4) implementing waiting time / cancellation charges to riders.

5) drivers reporting to CS with rider no show shall receive zero percentage.

6) set reminders in grab apps to reminds riders to update to latest versions. if riders have old version, should temporary suspend the apps until riders update to latest versions.

7) improve CS dept. one requirement is to record each drivers complaint and do reply via contact number or. email. learn from other company's customer service such as HP. don't simply say one way to solve it by visiting HQ. not everybody got free time to visit HQ.

8) improve payments team. email slow / no response. promo delays, promos not receive.

9) Grab should be screening riders also, not just drivers. for example, when registering for Grab apps, requirement should include IC /password name; IC /Passport no. : use local phone line service.

10) Grab should remind riders to update personal information such as contact number.

11) implement internal investigations team. don't simply straight ban drivers.

This post has been edited by iskazulka: Jun 2 2017, 07:59 AM

Pick up location always out and inaccurate. Uber app also got this issue but error a lot lesser than grabcar

Lousy and substandard cs that piss us off. If u r driver u will know. No need to elaborate further

1. GrabSHare - let it die.... let it dieeeee
- Theory works all nice, but in jam up environment in klang valley, it is fock up

2. Alot of driver asking for Rider rating, this will achieve nothing, just look at maprens, they just register new accounts.
- rider education most important and after they are "educated" and still not following rules, just whack them with penalty
- after 5 minutes arrived, driver can cancel, and charge cancellation fees(CR will not be affected) , no need waiting charge as this will just end up with 1* for drivers
- 5 minutes after booking, rider cancel, charge cancellation fees
- rider details not properly verified (just look at all the maprens with local names), what happens if a rider rapes and/or robs a driver?

3. Minumum fare - RM5

4. Why we need to wait for promo to come in 1 day? 1 week? FOCKING SHIT, put in immediately, how the hell we are going to track it?
When promo credited there is no reference back to the original booking, how anyone can tell which one is missing or not?

5. When incentive is reduce, who wanna accept trips that takes 45 minutes and RM10 during peak hours? Increase fare and/or increase incentive
- worse part, you end up in the middle of jam and will take a whole lots of time to get out

1. GrabShare. Please educate passenger what is GrabShare. Do not expect driver to teach passenger. This is not our main job. And please give back 50% top up for GrabShare (match or not match). If not it is no longer worth taking GrabShare trip.

2. Drivers able to rate riders like Uber. Riders able to write comment for driver like Uber (give motivation to driver).

3. Waiting charge / cancellation charge. Drivers reaching the pickup point after 5 mins able to decide to cancel (riders charge RM5) or wait for the riders (1 minute extra RM1). This will be calculated into the final fare. Sayonara to all ma pren species.

4. Drivers report is treated seriously and booking ID is appear on the "ping" job request when drivers got the request (so that able to screenshot). Many times a lot of weird request stated in the note section. We want to see passengers account got ban because of abusing the system. Actual example. Like those passengers didnt pay full fare, auto ban. State chinese driver only, auto ban. State bring dog, auto ban. Request but state pick up at XXX time (hours later) auto ban. Let them feel us drivers are not kuli.

Please confirm the insurance for the driver and rider.
I read a news about grabcar doesn't provide insurance after accident

car accident is bear by car insurance company.
Grab only cover personal.

https://www.grab.com/my/insurance/

yup that recent case with dap YB right?

private car insurance only cover private usage, not commercial usage. in that case the driver cannot claim against his own insurance co.

unless buy commercial car insurance - the fees are much higher

grab co. got lawyer panel they know exactly juz don put wording clear at help page while luring ppl to become their driver

the real terms stay in the "Terms and Conditions for Malaysian GrabCar Drivers" - Limited liabilities section

so any driver got accident during grab or uber don expect go claim driver's co insurance, they won't bother you.

but it is really good to have "Grab Drivers Malaysia Association (GDMA)"

with solidarity power, co. would behave, management won't simply come out with new idea to squeeze out driver benefits juz in favor of rider, especially from those merely sit in aircond office enjoying coffee.

Please add:

Grab as a company must seek approval from GDMA before making changes to earning system by giving minimum 1 month notice, the notice given must be publicly inform through email, sms.

this one is the least that will get approve by Grab

as i already mentioned as at now, if u open rider app, even at P Blcok, there are still plenty of drivers out there

if anyone of not satisfy, then can just quit and offline. Grab wont care one.
that's is what i do at the moment, during P block, i just completed 1 trip then offline. give chance to others especially those full time drivers...

i can only aiming HP, UP and MP lo

if that is the case, you get prorated

Lol..

As a new driver, here is my current suggestions:

1. Put an Undo/Back button to cancel "Pickup" and bring back the full order information. As a new driver, I've experienced a few accidental "Pickup" presses when I was trying to do something else. This have caused me to lose the pickup information for the customer and the option to show the exact location on the GPS. Calling the customer for accurate location information is not really reliable. Just a back/undo is sufficient, not until the point that it cancel the order.

2. In the daily earning report, I would like to see a list of the whole day jobs list, with the proper breakdown of commission deductions, promo deductions, how much you earn in cash, and how much you earn in grabpay, under one easy to read page. This would be a lot easier to gauge how well are you doing exactly, instead of just showing the "total" that you have collected for the day. This is especially frustrating when you are serving a lot of promo customer and they ended up with RM0 fare.

Thats all for now. I appreciate it if you guys can help me voice these concerns of mine to GRAB.

grab co. should consider talks to insurance company to get a group commercial vehicle insurance policy

as for tradisional taxi, it is known ordinary insurance co. don't accept their insurance long time ago, they only can buy insurance from a special insurance pool.

since grab car also private + commercial usage. driver can not totally forgo its original private car insurance policy, but need to add on commercial usage protection - like the case poor guy reported door banged by motor while rider leaving the car...

pls voice out for grab company for more clear guidelines on how suspen and ban been implemented. like b4 this said cancel less than 10%. now combine cannot more than 30%. there is no black n white rules.

n also about advertisement on our own car. i mean d car is ours. there is no reason for them to control us unless d car r rented from them. tq