1) increase the guarantee hour incentives, not lowering it, ( like previous ones)

2) terminate the Grab Share. riders literally abuse the system, making drivers suffers the most.

3) transferring the promos into cash wallet. as i know, drivers have option to transfer money from cash wallet to credit balance or bank account.

4) implementing waiting time / cancellation charges to riders.

5) drivers reporting to CS with rider no show shall receive zero percentage.

6) set reminders in grab apps to reminds riders to update to latest versions. if riders have old version, should temporary suspend the apps until riders update to latest versions.

7) improve CS dept. one requirement is to record each drivers complaint and do reply via contact number or. email. learn from other company's customer service such as HP. don't simply say one way to solve it by visiting HQ. not everybody got free time to visit HQ.

8) improve payments team. email slow / no response. promo delays, promos not receive.

9) Grab should be screening riders also, not just drivers. for example, when registering for Grab apps, requirement should include IC /password name; IC /Passport no. : use local phone line service.

10) Grab should remind riders to update personal information such as contact number.

11) implement internal investigations team. don't simply straight ban drivers.

This post has been edited by iskazulka: Jun 2 2017, 07:59 AM