1. Driver rate passenger feature to create fair environment and easy for grab to remove bad apple among all riders.
And a button to report rider for some serious cases

2. Report issue box pop out if rider cancel the trip after driver accepted the trip / arrived destination by click im here / for bad rider attitube upon complete the trip.

3. NO MORE GRABSHARE!!!!
ppl is taking this advantage in remote area for cheaper price. And driver is not guarentee for the top up if they are pro or ambassador. If its normal hour block like P. Driver is making loss for the long trip compare with grabcar.

4. Reconsider to bring back 3 trips incentive scheme or adjust the fare to minimun rm 5 instead of rm3&4.

5. Max waiting time is 5min, meter start counting after 5mins.
Every waiting min charge for rm 1.

6. Set a strict rule to charge rider for "last min change" drop off / add multiple drop off.

7. Appeal option for driver rating if receive bad rate like 1 star. Most of the time it could be the rider's fault in term of they set wrong pick up or drop off point, they dont like to wait for driver to come, they only request to stop at somewhere while in transit and driver refuse to follow.

In case of unpleasent event above, Driver should install the dashcam to provide prove for appeal and to speed up the judgement process by grab.

This post has been edited by willemng: Jun 1 2017, 12:00 AM