1. give driver chance to cancel the trip if something that driver not comfortable with (of course with strict reason and not mean to be discrimination ). i.e. dirty rider like construction workers (those workers like after work and i need to wash my carpet u know what i mean), illegal workers etc
2. give extra $$ to ALL drivers if pick up point more than 3km
3. Educate rider on
(i) NON stop condition (always ppl want to go ATM, grocer)
(ii) strictly waiting time cannot be more than 5 minutes
(iii) Appropriate pick up point (one OL that ask me to pick up in front of OCBC bank, please la, that is the main road and when I stop in front of the teksi station, and called her, she is not yet ready. OCBC is right in along Masjid Jamek area and where got place to stop in front of OCBC !!!)
(iv) give guidance to rider on how they should rate/ access the driver
(v) Be clear on destination. i got experience when reach there, the rider ask me to go for other place as the drop off point she just simply choose. worst is she dont know the location of the 'real' destination and ask me to round and round to find. end up we quarrel on that. how can we spend more time to look for the place and what if new job coming in ?
(vi) Grabshare rating cannot be counted ??

this one is the least that will get approve by Grab

as i already mentioned as at now, if u open rider app, even at P Blcok, there are still plenty of drivers out there

if anyone of not satisfy, then can just quit and offline. Grab wont care one.
that's is what i do at the moment, during P block, i just completed 1 trip then offline. give chance to others especially those full time drivers...

i can only aiming HP, UP and MP lo