Just to check. Is it your sim is old sim or mix and match plan sim. One week past, no 1000gb/7 days seems.

Anyone ever used whatsapp chat with Celcom? Seems like they never replied.

they do, just last saturday i tried.

My experience is so bad...




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i guess is old sim. my sim is already no changed for few years

hi, im a finally fed up maxis postpaid user living in KL, was looking at port into xpax postpaid 40/60, was wondering if u guys can advise on the below:

1)Hotspot Yes or Nah?
2)How are the speed compare to Celcom Postpaid
3)Customer Line efficiency


This post has been edited by night1218: Apr 14 2023, 10:48 PM

im also still waiting

Dual sim is the way to go man... telcos are very disappointing nowadays.

Just move on to prepaid, dual sim on hotlink/YES5G and yoodo/xpax. Way cheaper, more reliable. Do you need to hotspot a lot?

dont actually need hotspot, just simply treat it as emergency steps in case my unifi down.

u doing dual sim with both prepaid as well?

after u r connected to live chat, u have to explain what's ur problem. from ur chat, u didn't explain to the CS but just scolding the fella.

just to add on, u wun be immediately connected to live chat. probably got some queue while u r put on 'hold'.

Normally I start with a Hi because sometimes there's no one on the other side and I had to retype everything again.

I get this. I waited almost an hour. I just wanted to be sure there's an agent rather than AI again.

This post has been edited by andrekua2: Apr 16 2023, 02:43 PM

Well, I actually had hotlink, yoodo and yes5g.

Yoodo RM5 for calls, yes5g for data, hotlink is my main line but mainly to receive calls and whatsapp. Also think hotlink has better coverage indoors which also make it easier to use ewallet or membership app.

This post has been edited by andrekua2: Apr 16 2023, 02:45 PM

you were so rude and didnt reply within 10 minutes lol. of course she go on to next customer.

if want proper customer service go maxis or digi

celcom is outsourced bs cant do anything for you, everything also need to go centre like umobile

Rude? I waited an hour and it took few more minutes to get a reply after a simple Hi.

the live chat 'started' at 12.37pm according to ur screenshot. and yes she did take 5 minutes before asking for ur concern, to which u didn't reply - i suspect sometimes these CS entertain a few customers at the same time to speed things up.

anything before is the queue for chat, just that they probably didn't show the number of users pending like most other chat CS - shopee, airasia, etc.

of course ideally, would prefer everything to be fast. understand the frustration of waiting.

It's very poorly handled. If you decided to initiate a conversation, at least get a response before informing customer that they will be put on hold for a certain amount of time to proceed.

Besides the first thing is do you want to change number? LoL...

This post has been edited by andrekua2: Apr 16 2023, 09:51 PM

yup, the CS asked that but u didn't reply.

but i agree, can further improve but i appreciate live chat. no really a phone person.

Not when you're forced to wait an hour and getting this sort of response.

my previous experience a couple of weeks back was about 30-45 minutes wait - to be honest i wasn't sure if any human gonna reply. but suddenly got whatsapp notification, and proceed to deal with the CS.