they do, just last saturday i tried.

hi, im a finally fed up maxis postpaid user living in KL, was looking at port into xpax postpaid 40/60, was wondering if u guys can advise on the below:

1)Hotspot Yes or Nah?
2)How are the speed compare to Celcom Postpaid
3)Customer Line efficiency

after u r connected to live chat, u have to explain what's ur problem. from ur chat, u didn't explain to the CS but just scolding the fella.

just to add on, u wun be immediately connected to live chat. probably got some queue while u r put on 'hold'.

dont actually need hotspot, just simply treat it as emergency steps in case my unifi down.

u doing dual sim with both prepaid as well?

you were so rude and didnt reply within 10 minutes lol. of course she go on to next customer.

if want proper customer service go maxis or digi

celcom is outsourced bs cant do anything for you, everything also need to go centre like umobile

the live chat 'started' at 12.37pm according to ur screenshot. and yes she did take 5 minutes before asking for ur concern, to which u didn't reply - i suspect sometimes these CS entertain a few customers at the same time to speed things up.

anything before is the queue for chat, just that they probably didn't show the number of users pending like most other chat CS - shopee, airasia, etc.

of course ideally, would prefer everything to be fast. understand the frustration of waiting.

yup, the CS asked that but u didn't reply.

but i agree, can further improve but i appreciate live chat. no really a phone person.

maybe u can try calling CS. i think it's free for celcom users.