Dang... this one drity trick by Celcom to force people to migrate plan...

Keep till no more 3G, then lodge formal complaint to MCMC.

I have spare line on UniFi Mobile Bebas... VoLTE on by default. Even on my spare Energizer feature phone. Work out of the box.

Same to me as well. I tweet them to enable volte for me. They just copy and paste all those FAQ on how to activate volte and what is volte.
No response after I ask them why only MEGA plan got volte.

Anyone can help here?

Seriously?
But on mine, their Twitter CS ask my sim number and all personal info to verify the sim and enable volte. Bomm my prepaid can get Volte.

you just have to try and switch to other agents and im sure u could get it activated.. just tell your phone are support for VoLTE and your friend got it through OCS and using same models..

provided your samsung phone model is support VoLTE.. even not, let them activate VoLTE by your mum account first.. u will receive 1 SMS..

The reply that I got from tweet chat:

"As you know, the Volte only for postpaid and there is no other way to activate it for prepaid users."

yeah, there didn't ask any information from me to verify and straight said volte only for MEGA plan.
Tell them mine phone support volte, they reply volte need very strong signal bla bla bla...

Haisshh look like some of celcom CS not competent enough.

How to check if I get this daily free internet? I don’t see it in the deals corner


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Strong signal? They admit their tower not strong enough?

Hmm. Just activated my xpax Lite, but how come my plan cycle is 13/4 one ah. Hmmm. Shouldn't be in 1 month time?

postpaid bill is issued in batches. so your signup is inside batch for 13th of every month.

first bill will be prorated.

2nd round.
Final answer from Celcom revealing planned abandonment of legacy plans.

And yikes, i though I've been paying RM50/mth for RM45/RM48 plan, but it's First Basic 38.




Not engaging twitter chat any longer. Revealing but unsatisfactory outcome.

Have try fb then?

I don't use Facebook-related services.

Understand.

The CS staff that attended you seems to have no idea what he/she is talking about, this is why I hate this kind of staff, have no idea but then treat customer as if customer is clueless, what a waste of salary tbh.

I think you can try calling 1111 for their CS, sometimes its easier to interact by talking instead of typing. From my experience, I got fed up with their Twitter CS (some here were lucky cuz attended by different staff), so I called them instead and got it enabled for my Xpax Lite M postpaid plan, if they weren't willing to enable it for me, I would've probably either resort to MCMC or just port out.

At first they might say it's only available for Mega postpaid plan, but you should insist that you know others that got their VoLTE enabled and they're not even using Mega plan.

It's better not to show curiosity like asking which plan is entitled for VoLTE etc., because we as consumers know that VoLTE is not something exclusive and should've been enabled for everyone regardless of the plan.

Basically Celcom is trying to lure as much people as they can to hop on the Mega plan for VoLTE before deadline, pretty cheapskate and dirty trick I would say, no one should fall for that.

This post has been edited by xperiaDROID: Apr 7 2021, 02:06 PM

Wah, first time heard prepaid can get VoLTE...

My prepaid they declined. But my portpaid, the enabled it without a fuss.

If i call 1111, they will ask IC and what else, then immediately shut me down because line's registered under mum.

Cannot cross state line.

Check my today's post. CS basically admitted that VoLTE will not be enabled for legacy plans. Basically Celcom forcing everyone to postpaid RM80 minimum to be able to use this basic necessity after disabling 3G later.