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 TP-LINK Malaysia Official Thread, Technical Enquiries and Support

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WHITE APPLE
post Dec 3 2020, 05:15 PM

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Thanks blacktubi and shahie. I've follow FusionXY instruction to custom the ISP profile and its working now.


FusionXY
post Dec 3 2020, 05:22 PM

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QUOTE(WHITE APPLE @ Dec 3 2020, 05:15 PM)
Thanks blacktubi and shahie. I've follow FusionXY instruction to custom the ISP profile and its working now.
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jchong
post Dec 4 2020, 08:36 AM

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QUOTE(blacktubi @ Dec 2 2020, 09:58 AM)
OneMesh don’t support Ethernet backhaul

TP-Link reserve that for the Deco series
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I was just wondering about that. Thanks for clarifying that OneMesh can't do ethernet backhaul sad.gif

Looks like I will have to get a proper mesh system then...
shahie
post Dec 4 2020, 10:18 AM

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QUOTE(jchong @ Dec 4 2020, 08:36 AM)
I was just wondering about that. Thanks for clarifying that OneMesh can't do ethernet backhaul  sad.gif

Looks like I will have to get a proper mesh system then...
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see to be no backhaul on one mesh. read this:

https://community.tp-link.com/us/home/stories/detail/536

This post has been edited by shahie: Dec 4 2020, 10:19 AM
nubfight4
post Dec 4 2020, 09:30 PM

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Hey guys, I am about to subscribe to time later this month or next month at a place I am moving to. Is the TP-Link EC230-G1 from Time any good? Am probably gonna Connect to 10-ish devices.

Asking because I had bad experience from the free router from TIME before (can't remember which one tho)
syler89
post Dec 6 2020, 12:19 AM

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Hi all..

Current setup
BTU - Deco M5 - Hypp TV

Im just wondering my TV have been experiencing sudden disconnecting to deco via wireless..therefore i would like to change to wired connection..is there any ways i can add another connection on current setup? If i use switchs can i have an access to hypp tv?
kitter
post Dec 6 2020, 12:25 AM

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Hi, I just got a 2 units of Deco M5, I have one issue that, one unit of the M5 works perfectly with either 2.4G or 5G WIFI.
However, another unit only able to broadcast the 2.4G WIFI.
I tried to disable the 2.4G of this unit, then the 5G WIFI cannot be connected at all, and there is one unknown "DECO_F0037" WIFI SSID appears and cannot be connected at all.
The 2.4G signal strength of this unit very weak also. I test the internet speed of this unit, it can reach the max speed of the package I subscribe.
Only the WIFI broadcast issue. Signal weak and 5G cannot be connected.
The working unit can cover quite wide coverage, the problematic one, a few steps away then the signal drops tremendously.
I have reset many times of this unit. I am not sure anyone has this issue before?
Is this a defected unit?



This post has been edited by kitter: Dec 6 2020, 12:28 AM
FusionXY
post Dec 6 2020, 12:37 AM

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QUOTE(syler89 @ Dec 6 2020, 12:19 AM)
» Click to show Spoiler - click again to hide... «

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Hello, you are connecting the HyppTV via wireless?
If you want to set wired, you may use 2nd LAN Port as HyppTV.
If you are using 2nd LAN Port. I suggest you to get smart switch like this. Link here.

Thanks.
QUOTE(kitter @ Dec 6 2020, 12:25 AM)
» Click to show Spoiler - click again to hide... «

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Is it still a new? You may send in to exchange a new unit.
Did you check the 5GHz is enable in the settings?
You tried to restart or reset? Reset is factory and setup everything again.

Thanks.

syler89
post Dec 6 2020, 12:46 AM

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QUOTE(FusionXY @ Dec 6 2020, 12:37 AM)
Hello, you are connecting the HyppTV via wireless?
If you want to set wired, you may use 2nd LAN Port as HyppTV.
If you are using 2nd LAN Port. I suggest you to get smart switch like this. Link here.

Thanks.

Is it still a new? You may send in to exchange a new unit.
Did you check the 5GHz is enable in the settings?
You tried to restart or reset? Reset is factory and setup everything again.

Thanks.
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its wired..so i guess since the Vlan is difference i cant use the same port for multiple purpose.. will consider the switch.. thank you..
FusionXY
post Dec 6 2020, 12:50 AM

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QUOTE(syler89 @ Dec 6 2020, 12:46 AM)
its wired..so i guess since the Vlan is difference i cant use the same port for multiple purpose.. will consider the switch.. thank you..
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You may order that smart switch and follow the steps on blacktubi's website.

Do wait for 12.12 for offer price if not urgent.

Thanks.
kitter
post Dec 6 2020, 08:43 AM

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QUOTE(FusionXY @ Dec 6 2020, 12:37 AM)
Hello, you are connecting the HyppTV via wireless?
If you want to set wired, you may use 2nd LAN Port as HyppTV.
If you are using 2nd LAN Port. I suggest you to get smart switch like this. Link here.

Thanks.

Is it still a new? You may send in to exchange a new unit.
Did you check the 5GHz is enable in the settings?
You tried to restart or reset? Reset is factory and setup everything again.

Thanks.
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Like I said,
I enabled both 2.4G and 5G so I test the speed using the phone just next to the device and I only managed to get 2.4G speed.
So I disabled the 2.4G setting and leave 5G on. Then my phone totally cannot connect the 5G WIFI even I can see the SSID still there.
Then there is a weird SSID WIFI appears the name something like "DECO_0F383" , can't really remember the name.
Another unit is working fine. I can connect either 2.4G or 5G when I disable the either one network.
It is a brand new unit just got 2 days ago.

This post has been edited by kitter: Dec 6 2020, 08:44 AM
blacktubi
post Dec 6 2020, 12:50 PM

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QUOTE(kitter @ Dec 6 2020, 08:43 AM)
Like I said,
I enabled both 2.4G and 5G so I test the speed using the phone just next to the device and I only managed to get 2.4G speed.
So I disabled the 2.4G setting and leave 5G on. Then my phone totally cannot connect the 5G WIFI even I can see the SSID still there.
Then there is a weird SSID WIFI appears the name something like "DECO_0F383" , can't really remember the name.
Another unit is working fine.  I can connect either 2.4G or 5G when I disable the either one network.
It is a brand new unit just got 2 days ago.
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If you see that weird SSID, it means you haven't link it to the mesh WiFi system.
Fat Albert
post Dec 6 2020, 01:00 PM

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Anybody where i can buy deco m9 plus adapter. My adapter tenggelam air la.. Banjir.. Full water inside.. Urgent
kitter
post Dec 6 2020, 01:08 PM

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QUOTE(blacktubi @ Dec 6 2020, 12:50 PM)
If you see that weird SSID, it means you haven't link it to the mesh WiFi system.
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I use it as a router.
When only enabling 2.4G WIFI, I can connect.
When only enabling 5G WIFT, it cannot be connected.
Same way of doing for 2 units, one functions perfectly, the other one no.
That's why I have some questions here.
shahie
post Dec 6 2020, 01:58 PM

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QUOTE(Fat Albert @ Dec 6 2020, 01:00 PM)
Anybody where i can buy deco m9 plus adapter. My adapter tenggelam air la.. Banjir.. Full water inside.. Urgent
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https://shopee.com.my/TL-DECO-M9-POWER-ADAP...0706.7217754886
blacktubi
post Dec 6 2020, 02:58 PM

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QUOTE(kitter @ Dec 6 2020, 01:08 PM)
I use it as a router.
When only enabling 2.4G WIFI, I can connect.
When only enabling 5G WIFT, it cannot be connected.
Same way of doing for 2 units, one functions perfectly, the other one no.
That's why I have some questions here.
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Click on the Internet logo on your Deco app, do you see 2 units there?
lazybump_nonsense
post Dec 7 2020, 12:15 AM

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hey guys i need help. Just acquired AX50 today, but the speed i got from wireless is so much worst than Maxis original router(C5v).

I can get rougly 400mbps when i am 0m from C5v, but i only can get 200mbps on my Ax50. and on Lan can only get 300mbps while 500mbps on C5v.

May i know is it any problem with my router? Or i have a wrong setting on my router?
shahie
post Dec 7 2020, 07:34 AM

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QUOTE(lazybump_nonsense @ Dec 7 2020, 12:15 AM)
hey guys i need help. Just acquired AX50 today, but the speed i got from wireless is so much worst than Maxis original router(C5v).

I can get rougly 400mbps when i am 0m from C5v, but i only can get 200mbps on my Ax50. and on Lan can only get 300mbps while 500mbps on C5v.

May i know is it any problem with my router? Or i have a wrong setting on my router?
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AX50 actually only with a dual core cpu as compare to AX20 quad core. where in theory can do more. BTW, please confirm that no Qos was set.
lazybump_nonsense
post Dec 7 2020, 08:50 AM

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QUOTE(shahie @ Dec 7 2020, 07:34 AM)
AX50 actually only with a dual core cpu as compare to AX20 quad core. where in theory can do more. BTW, please confirm that no Qos was set.
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Hello sir. This is my QOS.

user posted image
shahie
post Dec 7 2020, 09:52 AM

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QUOTE(lazybump_nonsense @ Dec 7 2020, 08:50 AM)
Hello sir. This is my QOS.

user posted image
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Ok, i do believe you are using same LAN cable on the ONU to the default router and to PC = 500mbps while after swapping to AX50 = suddenly only get 300mbps. base on the Qos snapshot, seem to be the default router with his telco firmware works better. i think both router with the same powerplant, only AX50 is a wifi 6. wait some expert to guide you further.

This post has been edited by shahie: Dec 7 2020, 09:54 AM

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