Dear Valued Customers,

Please be informed that the platform is now accessible, and you can proceed with placing orders as usual. Rest assured, we are actively monitoring the system and investigating the root cause of the issue. If you encounter any further system issues, please don't hesitate to reach out to us.

Once again, we sincerely apologize for yesterday's inconvenience and greatly appreciate your patience and understanding.

Regards
The team at Rakuten Trade.

At least something than nothing 😕

Lol another service disruption cannot ammend cancel order

nuuuuuuuuuu better fix it and pay IT staff x3 bonus

where got auto cancel order before 10am? still stuck as sent



edit: fixed by 3pm wadepak waste whole day

This post has been edited by TruboXL: Apr 16 2025, 03:55 PM

Is anyone having issues logging in today? I keep getting a "Temporary password has expired" error

same apa happening ni

In response to recent reports of unauthorized access affecting multiple equity brokers in Malaysia, we are proactively enhancing our security measures to protect your account.

To safeguard your account, we will soon implement a mandatory password reset for all clients. After 2pm on 27th April, you will be able to initiate the 'Forgot Password' process. Please note that initiating this process earlier might not be possible due to system maintenance. Once implemented, your current password will be marked as expired. You will then need to manually initiate a 'Forgot Password' action directly within our app or through our website to create a new one.

Action Required:

Please follow the steps below to regain access:

1. Login Attempt
When you try to log in to Member Web or iSPEED, you will see a message indicating your password has expired. You will not be able to log in using your old password.

2. Initiate Password Reset
On the login page, click on the "Forgot Password" option (located at the bottom right corner of login button).

3. Submit Your Details
Enter the required information (such as your name, date of birth, ID type and contact number) to request a password reset.

4. Receive a Temporary Password
A new temporary password will be sent to your registered email address (in PDF). Please check your inbox (and spam/junk folder if needed).

5. Login with the Temporary Password
Use the temporary password from the email to log in.

6. Change Your Password
Once logged in with the temporary password, you will be immediately prompted to set a new password of your choice.

7. Confirmation
After successfully changing your password, you will see a confirmation message.

8. Access Member Web / iSPEED
You can now access Member Web and iSPEED as usual with your new password.

I got this email. But when I tried to change password, it just says user doesn't exist.

Anyone got their error ' username doesnt exist ' in attempt to reset their password?

This is ridiculous

Update: somehow I got it to send me the temp password.

I fiddled around with the user name (added Mr/ MR, all caps my name all these). Then when I deleted the MR and make my name all caps, suddenly it went through.

Dunno is they reset the server or because need put all caps

Still not able to reset password

reset my ID.. not sure what's the IT doing...breach happened with rakuten n amsecurity

Equity brokers means other trading platforms?

<<7. RM20 processing fee per proxy form will be charged, if stated shareholding is less than 100 shares in a general meeting’s proxy request form. >>

does this means it's FOC if having more than 100 shares?

Anyone notice if you buy voo on rakutrade your spread will be very high? If I buy rm100 worth of voo, according to the system, my buy price is 621usd, but ath only 607 usd

Can I trade japan's stock / nikkei in Rakuten?

fsm and mooomoo cant

Anyone knows where Rakuten move the future dividend announcement list to? Last time use to be under Education> Dividend....