Anyone experience on how to share transfer out from rakuten to other platform/cds account?

Wondering how long does the process take?
if this process gonna take 2-3 days, mean there will be no selling allow during this process?

wtf la rakuten, morning and evening can dont need trade, or u can imagine their system operating hour = 10am - 3.30 pm other time lag
complaint to them

replied =

Dear Valued Customer ,



As per announcement at our website( before you login) , Our trading platform has been experiencing unprecedented high traffic volume and intermittent connection issues resulting in delays in order status updates during peak periods. Upgrades have started and are being rolled out in phases.



We expect to complete this by 20 September 2020 but until all phases are executed, you may still experience intermittent connection issues or order might be stuck. In the meantime, we ask for your continued patience and support. Rest assured we are committed to improving your experience with us as soon as possible.





Should you require further assistance, you may give us a call at 1-800-88-6001 or +603-21107100 for international.

Thank you.


Best Regards

Customer Support Executive

just leave rakuten guys....have a look on their facebook, many people was quite furious w this platform.....

Waiting Hong Leong to approve my account opening then I will leave this shit platform

Is there a page here in lowyat that teaches us the details
I have some trading limit that I wanted to withdraw
But it said my withdrawal balance is 0 eventhou there's trading limit

Is there a set amount required to be in it that cannot be taken out
Or am I missing something
Sorry, I am noob in this, I just want to take small earning and currently only invested less than 10k in it atm

I lost money cause of this incompetent platform.

Do we have to tell rakuten trade if the company shares we hold have bonus shares or will rakuten automatically give us the bonus shares at ex-date?

Suffering loss (when its supposed to be profit) as the shares went ex-bonus date on 3/8 and I don't see my number of shares increasing

This post has been edited by abcn1n: Aug 4 2020, 12:28 AM

niama every morning 9am the service sure down

still down now

do they experience this down time every morning?

Need wait few day to make it become amount can withdraw but it usually come in batches, after that can withdraw but also need 1 working day to get into your bank account. Min amount in account is rm10

This post has been edited by nizam86: Aug 4 2020, 10:04 AM

Issued instruction to close mine more than a week ago with balance RM10 inside. Until now the account still shows RM10 inside. I emailed them to ask and all they can say is still in progress. Geez, how long does it take to close an account and refund the money?

T + 2 bro.
this is share market. need to wait T + 2

i use this platform since march.
we should know and learn this platform behavior.

i stand buy yesterday as i foreseen this situation.

can said 10% possibility. if u really keen to buy or sell, u can make it earlier.

kinda stupid this platform. always down when it matters the most

ya. a lot platforms under estimate power of bolehland.
xiaomi platform down when they very first come to malaysia and doing flash sales.
follow with huawei website.

RT actual quite user friendly for UI. compare to others platform.

What is t +2??
2 working days?

just realized i have potential 10k profits just bye bye this morning

have 5000 lot share queuing for sell at 0.01, then this morning it shoot up to 0.02, now it's 0.03

thanks to rakuten shitty server, i can't go in in time to adjust my selling price

My observation is this platform CANNOT handle heavy load at anytime. It could be any time of the day, not just morning.

If certain stocks you are holding suddenly drop and you want to run, platform cannot handle coz everyone else running, you will be stuck there and suffer losses.

Similarly if you want to pick up certain stocks at cheaper prices during the sudden drop or ride the wave on sudden surges, you cannot too and you will miss out.

The only way is to key in during regular non-peak times your buy/sell price.

It's kind of like buying a car which cannot be driven during peak hours/traffic jam coz the car will overheat.