so, any feedback on this platform? is it good?
Rakuten Trade, A new online trading platform
Rakuten Trade, A new online trading platform
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Dec 20 2017, 08:22 PM
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Junior Member
38 posts Joined: Oct 2017 |
so, any feedback on this platform? is it good?
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Dec 21 2017, 11:40 PM
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Junior Member
196 posts Joined: Dec 2015 |
Just started using rakuten less than a month, very easy to use for beginner. Although there is a mobile app but the website version is much better. Small lag noticed when processing but nothing significant.
Once transferred using FPX from another bank account not registered, transaction success but no money transferred in. Called customer service they issued ticket and solved within half day (around 3 to 4 hours), super fast. |
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Dec 28 2017, 01:19 AM
Show posts by this member only | IPv6 | Post
#103
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Senior Member
7,343 posts Joined: May 2005 |
is it possible to switch to a different online trading platform? Let's say i hold shares in m2u trade and want to switch to rakuten or any other, is that possible?
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Dec 28 2017, 09:17 AM
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Senior Member
5,403 posts Joined: Oct 2007 |
QUOTE(selinix @ Dec 28 2017, 01:19 AM) is it possible to switch to a different online trading platform? Let's say i hold shares in m2u trade and want to switch to rakuten or any other, is that possible? both also in your own name right? yes, you can.RM10 per counter. get the transfer form and get it executed by maybank IB. |
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Dec 28 2017, 09:44 AM
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Senior Member
7,343 posts Joined: May 2005 |
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Dec 28 2017, 02:09 PM
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Senior Member
5,403 posts Joined: Oct 2007 |
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Jan 8 2018, 06:12 PM
Show posts by this member only | IPv6 | Post
#107
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Junior Member
331 posts Joined: Apr 2009 From: Kuching Sarawak |
Hi guys, I’m new to shares market and I just opened a Rakuten account. Just why wondering my cash limit/availability is getting less even I have not success to buy a counter?
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Jan 8 2018, 07:23 PM
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Newbie
2 posts Joined: Jul 2017 |
QUOTE(stevensteady @ Jan 8 2018, 06:12 PM) Hi guys, I’m new to shares market and I just opened a Rakuten account. Just why wondering my cash limit/availability is getting less even I have not success to buy a counter? Regretted opening an account with RAKUTENTRADE, most of the information provided r a whole lot of garbage. After many, many complaints and highlighting to them on a lot of discrepancies, nothing is being done to rectify it. Share historical prices r never quoted other than 0.000 or 0.005 (third decimal) but RAKUTENTRADE platform u can get high or Low for the year 0.001-0.009 (0.005 is correct only). BINACOM closed @0.59 (0.00 increased); how could that be, when the IPO was.only.0.46!!! Attached thumbnail(s) |
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Jan 8 2018, 10:36 PM
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Senior Member
2,603 posts Joined: Dec 2012 |
QUOTE(carynchua @ Jan 8 2018, 07:23 PM) Regretted opening an account with RAKUTENTRADE, most of the information provided r a whole lot of garbage. After many, many complaints and highlighting to them on a lot of discrepancies, nothing is being done to rectify it. Share historical prices r never quoted other than 0.000 or 0.005 (third decimal) but RAKUTENTRADE platform u can get high or Low for the year 0.001-0.009 (0.005 is correct only). So close to opening an account. Guess not anymore lolBINACOM closed @0.59 (0.00 increased); how could that be, when the IPO was.only.0.46!!! |
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Jan 12 2018, 08:48 AM
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Junior Member
122 posts Joined: Jul 2007 |
QUOTE(carynchua @ Jan 8 2018, 07:23 PM) Regretted opening an account with RAKUTENTRADE, most of the information provided r a whole lot of garbage. After many, many complaints and highlighting to them on a lot of discrepancies, nothing is being done to rectify it. Share historical prices r never quoted other than 0.000 or 0.005 (third decimal) but RAKUTENTRADE platform u can get high or Low for the year 0.001-0.009 (0.005 is correct only). Do you know how Rakuten pay dividend?BINACOM closed @0.59 (0.00 increased); how could that be, when the IPO was.only.0.46!!! |
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Jan 17 2018, 04:21 PM
Show posts by this member only | IPv6 | Post
#111
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Junior Member
252 posts Joined: Sep 2010 From: Petaling Jaya |
I've been using Rakuten Trade for a month now, seems more user friendly for beginners and the website is more clean. I still use Rakutentrade as my main trading account, transfers of funds in is easy and fast. Customer service is really good and quick. Below are some cons so far that I found.
1. Research tends to come in late and sometimes missing. Improved at the turn of the year in January. Serviced by kenanga reports, reports comes in at 9am everyday, some days at 9.30am... 2. Sometimes the information/graphs not complete or missing, have to refer to other websites to verify. No idea for why this happens. 3. Mobile app is below expectation. No app for ipad, uses the iphone app. Does its job to place orders, could be improved. I still prefer to access from my web browser to do my trading. 4. My buy/sell order have not been processed before (1 time) but customer service was fast to rectify the issue when calling them. 5. The system has occasions that is still unstable sometimes and will update on fridays usually for an hour or so after market close. Overall, i'm quite contented using the platform, as with anything new, it is still improving. I've tried other platforms but the interface just didnt suit me. Just a personal preference. |
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Jan 17 2018, 10:26 PM
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Newbie
1 posts Joined: Jan 2018 |
Hi, anyone know which online trading company is using the Fintech platform in Malaysia another than Rakuteh Trade ? Kindly advice
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Jan 18 2018, 03:51 PM
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Senior Member
518 posts Joined: Feb 2008 From: Cheras |
Order not filled? That's kinda a deal breaker actually..
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Jan 18 2018, 05:32 PM
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Junior Member
376 posts Joined: Feb 2015 |
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Jan 18 2018, 09:54 PM
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Senior Member
518 posts Joined: Feb 2008 From: Cheras |
Referring to takalimc post point 4.. His order not processed.. Sometimes u missed the price already.. Timing very important in trading
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Jan 20 2018, 06:28 PM
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Senior Member
651 posts Joined: Dec 2015 |
This is scary when your orders are not processed. I expect them to be better.
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Jan 23 2018, 08:56 AM
Show posts by this member only | IPv6 | Post
#117
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Junior Member
252 posts Joined: Sep 2010 From: Petaling Jaya |
yeah was abit agitated at that time but issue was resolved almost instantly after I called. Believe they were updating their system during that period so could have been that. So far in my 2+ months using, only experienced it once. If it happened more than that, i'd probably have cashed out already by now. When one door closes another opens right?
It did trigger me to re-activate my other brokerage account to standby though. |
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Feb 6 2018, 07:39 PM
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Junior Member
59 posts Joined: Jun 2013 |
QUOTE(takezhiro @ Jan 12 2018, 08:48 AM) All dividends are deposited into Rakuten's account. They're the nominee. They will then process it after receiving the money from the company and credit it into your account. I was advised that it would take 3 - 5 working days for it to be processed.Here's a real example: I received my dividends from AirAsia and AZRB (through Rakuten) on 24 October 2017. Their payment dates were 13 OCtober and 16 October respectively if I'm not wrong. |
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Feb 20 2018, 09:41 PM
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Junior Member
196 posts Joined: Dec 2015 |
I bought some Oldtown shares through Rakuten a few months back and Oldtown is planning to be taken private with an unconditional offer of 3.18 per share.
I did not receive any direct offer from the buyers as Rakuten is not a CDS account. I tried queuing at 3.18 but its not filling, as the current share price is hoovering between 3.15 to 3.17 . Is there any way i can sell the fair price of 3.18 or the only way is to sell at market price? Or any one had any similar experience with company going private through Rakuten? Thanks. This post has been edited by windvind: Feb 20 2018, 09:42 PM |
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Feb 23 2018, 01:29 AM
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Junior Member
59 posts Joined: Jun 2013 |
QUOTE(windvind @ Feb 20 2018, 09:41 PM) I bought some Oldtown shares through Rakuten a few months back and Oldtown is planning to be taken private with an unconditional offer of 3.18 per share. Have you tried talking to Rakuten? Their customer service is very helpful. The thing with Rakuten is you gotta let them know if you wanna do something. Like if you wanna attend an AGM, you need to let them know days in advance. Neither they nor the company would notify you of the AGM. It is your responsibility to know and to inform Rakuten.I did not receive any direct offer from the buyers as Rakuten is not a CDS account. I tried queuing at 3.18 but its not filling, as the current share price is hoovering between 3.15 to 3.17 . Is there any way i can sell the fair price of 3.18 or the only way is to sell at market price? Or any one had any similar experience with company going private through Rakuten? Thanks. |
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