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 Rakuten Trade, A new online trading platform

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qin.19
post Dec 20 2017, 08:22 PM

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so, any feedback on this platform? is it good?
windvind
post Dec 21 2017, 11:40 PM

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Just started using rakuten less than a month, very easy to use for beginner. Although there is a mobile app but the website version is much better. Small lag noticed when processing but nothing significant.

Once transferred using FPX from another bank account not registered, transaction success but no money transferred in. Called customer service they issued ticket and solved within half day (around 3 to 4 hours), super fast.
selinix
post Dec 28 2017, 01:19 AM

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is it possible to switch to a different online trading platform? Let's say i hold shares in m2u trade and want to switch to rakuten or any other, is that possible?
tehoice
post Dec 28 2017, 09:17 AM

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QUOTE(selinix @ Dec 28 2017, 01:19 AM)
is it possible to switch to a different online trading platform? Let's say i hold shares in m2u trade and want to switch to rakuten or any other, is that possible?
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both also in your own name right? yes, you can.

RM10 per counter. get the transfer form and get it executed by maybank IB.
selinix
post Dec 28 2017, 09:44 AM

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QUOTE(tehoice @ Dec 28 2017, 09:17 AM)
both also in your own name right? yes, you can.

RM10 per counter. get the transfer form and get it executed by maybank IB.
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Thanks.

RM10 per counter, the counter here you mean is referring to each shares that i own right?
tehoice
post Dec 28 2017, 02:09 PM

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QUOTE(selinix @ Dec 28 2017, 09:44 AM)
Thanks.

RM10 per counter, the counter here you mean is referring to each shares that i own right?
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or should i say, per securities. not the number of shares you own.
stevensteady
post Jan 8 2018, 06:12 PM

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Hi guys, I’m new to shares market and I just opened a Rakuten account. Just why wondering my cash limit/availability is getting less even I have not success to buy a counter?
carynchua
post Jan 8 2018, 07:23 PM

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QUOTE(stevensteady @ Jan 8 2018, 06:12 PM)
Hi guys, I’m new to shares market and I just opened a Rakuten account.  Just why wondering my cash limit/availability is getting less even I have not success to buy a counter?
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Regretted opening an account with RAKUTENTRADE, most of the information provided r a whole lot of garbage. After many, many complaints and highlighting to them on a lot of discrepancies, nothing is being done to rectify it. Share historical prices r never quoted other than 0.000 or 0.005 (third decimal) but RAKUTENTRADE platform u can get high or Low for the year 0.001-0.009 (0.005 is correct only).
BINACOM closed @0.59 (0.00 increased); how could that be, when the IPO was.only.0.46!!!


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Quang1819
post Jan 8 2018, 10:36 PM

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QUOTE(carynchua @ Jan 8 2018, 07:23 PM)
Regretted opening an account with RAKUTENTRADE, most of the information provided r a whole lot of garbage. After many, many complaints and highlighting to them on a lot of discrepancies, nothing is being done to rectify it. Share historical prices r never quoted other than 0.000 or 0.005 (third decimal) but RAKUTENTRADE platform u can get high or Low for the year 0.001-0.009 (0.005 is correct only).
BINACOM closed @0.59 (0.00 increased); how could that be, when the IPO was.only.0.46!!!
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So close to opening an account. Guess not anymore lol
takezhiro
post Jan 12 2018, 08:48 AM

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QUOTE(carynchua @ Jan 8 2018, 07:23 PM)
Regretted opening an account with RAKUTENTRADE, most of the information provided r a whole lot of garbage. After many, many complaints and highlighting to them on a lot of discrepancies, nothing is being done to rectify it. Share historical prices r never quoted other than 0.000 or 0.005 (third decimal) but RAKUTENTRADE platform u can get high or Low for the year 0.001-0.009 (0.005 is correct only).
BINACOM closed @0.59 (0.00 increased); how could that be, when the IPO was.only.0.46!!!
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Do you know how Rakuten pay dividend?
takalimc
post Jan 17 2018, 04:21 PM

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I've been using Rakuten Trade for a month now, seems more user friendly for beginners and the website is more clean. I still use Rakutentrade as my main trading account, transfers of funds in is easy and fast. Customer service is really good and quick. Below are some cons so far that I found.

1. Research tends to come in late and sometimes missing. Improved at the turn of the year in January. Serviced by kenanga reports, reports comes in at 9am everyday, some days at 9.30am...
2. Sometimes the information/graphs not complete or missing, have to refer to other websites to verify. No idea for why this happens.
3. Mobile app is below expectation. No app for ipad, uses the iphone app. Does its job to place orders, could be improved. I still prefer to access from my web browser to do my trading.
4. My buy/sell order have not been processed before (1 time) but customer service was fast to rectify the issue when calling them.
5. The system has occasions that is still unstable sometimes and will update on fridays usually for an hour or so after market close.

Overall, i'm quite contented using the platform, as with anything new, it is still improving. I've tried other platforms but the interface just didnt suit me. Just a personal preference.
chinsky
post Jan 17 2018, 10:26 PM

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Hi, anyone know which online trading company is using the Fintech platform in Malaysia another than Rakuteh Trade ? Kindly advice
gooni3
post Jan 18 2018, 03:51 PM

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Order not filled? That's kinda a deal breaker actually..
Dividend Magic
post Jan 18 2018, 05:32 PM

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QUOTE(gooni3 @ Jan 18 2018, 03:51 PM)
Order not filled? That's kinda a deal breaker actually..
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What do you mean?
gooni3
post Jan 18 2018, 09:54 PM

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Referring to takalimc post point 4.. His order not processed.. Sometimes u missed the price already.. Timing very important in trading
duplicated
post Jan 20 2018, 06:28 PM

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This is scary when your orders are not processed. I expect them to be better.
takalimc
post Jan 23 2018, 08:56 AM

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yeah was abit agitated at that time but issue was resolved almost instantly after I called. Believe they were updating their system during that period so could have been that. So far in my 2+ months using, only experienced it once. If it happened more than that, i'd probably have cashed out already by now. When one door closes another opens right? biggrin.gif

It did trigger me to re-activate my other brokerage account to standby though.
ioB
post Feb 6 2018, 07:39 PM

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QUOTE(takezhiro @ Jan 12 2018, 08:48 AM)
Do you know how Rakuten pay dividend?
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All dividends are deposited into Rakuten's account. They're the nominee. They will then process it after receiving the money from the company and credit it into your account. I was advised that it would take 3 - 5 working days for it to be processed.

Here's a real example:

I received my dividends from AirAsia and AZRB (through Rakuten) on 24 October 2017. Their payment dates were 13 OCtober and 16 October respectively if I'm not wrong.
windvind
post Feb 20 2018, 09:41 PM

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I bought some Oldtown shares through Rakuten a few months back and Oldtown is planning to be taken private with an unconditional offer of 3.18 per share.

I did not receive any direct offer from the buyers as Rakuten is not a CDS account. I tried queuing at 3.18 but its not filling, as the current share price is hoovering between 3.15 to 3.17 .
Is there any way i can sell the fair price of 3.18 or the only way is to sell at market price?

Or any one had any similar experience with company going private through Rakuten? Thanks.

This post has been edited by windvind: Feb 20 2018, 09:42 PM
ioB
post Feb 23 2018, 01:29 AM

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QUOTE(windvind @ Feb 20 2018, 09:41 PM)
I bought some Oldtown shares through Rakuten a few months back and Oldtown is planning to be taken private with an unconditional offer of 3.18 per share.

I did not receive any direct offer from the buyers as Rakuten is not a CDS account. I tried queuing at 3.18 but its not filling, as the current share price is hoovering between 3.15 to 3.17 . 
Is there any way i can sell the fair price of 3.18 or the only way is to sell at market price?

Or any one had any similar experience with company going private through Rakuten? Thanks.
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Have you tried talking to Rakuten? Their customer service is very helpful. The thing with Rakuten is you gotta let them know if you wanna do something. Like if you wanna attend an AGM, you need to let them know days in advance. Neither they nor the company would notify you of the AGM. It is your responsibility to know and to inform Rakuten.

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