All dividends are deposited into Rakuten's account. They're the nominee. They will then process it after receiving the money from the company and credit it into your account. I was advised that it would take 3 - 5 working days for it to be processed.

Here's a real example:

I received my dividends from AirAsia and AZRB (through Rakuten) on 24 October 2017. Their payment dates were 13 OCtober and 16 October respectively if I'm not wrong.

Have you tried talking to Rakuten? Their customer service is very helpful. The thing with Rakuten is you gotta let them know if you wanna do something. Like if you wanna attend an AGM, you need to let them know days in advance. Neither they nor the company would notify you of the AGM. It is your responsibility to know and to inform Rakuten.

KL one is over. It was held on 25 January. The KL one was actually only open to Rakuten clients + 1. They have had quite a number of talks in KL. If you have an account with them, you should receive notifications from them - both email and SMS.

Rakuten Trade's customer service is extremely helpful - when they want to be.

The system is messed up. I've brought this to their attention through 3 emails and they have managed to ignore every single one. Other than this issue, they have always gotten back to me. It's selective customer service on their part.

I purchased Kerjaya shares in mid February before the bonus shares. After the bonus, their share price went down and the loss reflected in my account was 5x more than what I really suffered.

When I last emailed them in early March, my loss should have been RM1,102.98 but instead it showed RM5,067.92.

This fucked up every single numbers in my account. My current profit/loss level for that company, total profit/loss for all the companies I have shares in at the moment and once I sell Kerjaya, my year-to-date profit, my profit since I started trading on there etc would be affected too.

Thank goodness I keep a record on Excel on every single trade I have done the moment I started trading with them. Now every single numbers on there is messed up for me because of one company's bonus issuance - and also because Rakuten refused to fix this, or at the very least, acknowledge my fucking email.

Also, look at their recommendations. I would never follow their recommendations. A lot of the companies that they recommended have had their share price go down. I expected more from Kenanga and this Japanese company that they're collaborating with.

This post has been edited by ioB: Apr 6 2018, 03:11 PM

Could it be your phone problem? I'm on S7 Edge and have been using the app for almost a year now - no issues at all.

You'll have access to Kenanga research reports and there are account statements generated on a daily (if you make any transaction for the day) and monthly basis. Does that answer your question?