if you really want the cashback you have to escalate to bank negara and show screenshots it is an online transaction, refer to post #3

I'll give them a call also when statement comes.

HZ currently charged under groceries ?

I guess they can't blame it on merchant.. online transaction has no MCC to identify, it is the bank system captured the transaction source code and classified as online transaction.. if this is to bring up to BNM, the bank is answerable and not merchant. Also, Lazada and Taobao is very common online purchase platform which the bank cannot deny..

CS can't do anything until someone bring the case to BNM, then it will escalate to product team to investigate n correct their system.. CS is lazy to escalate the issue since their system shown otherwise, n it is ridiculous to ask the customer to check with merchant..

crazy
since cimb already aware of this issue
why don't they tackle this and solve permanently
image how we can swipe grocery in china but physically in malaysia?
must be online
else is fake card - scam case
should refund full amount

Yes. Kena 2 months already. Only get points instead of cash back.

mean every taobao hz transaction file 1 complaint to bnm ah?
later get blacklisted in bnm leh

Email? How?

I requested too but 1weeks+ no replies pun

This is the reply i get when email them through cimbclicks.

"Thank you for your message.

Based on checking, the MCC (merchant category code) assigned to the transaction is not eligible for the 5% cash rebate for e-commerce/online spend accordingly.

Thank you for banking with CIMB Bank.

Regards,
Nur Aimi Abdollah
Email Support
Consumer Contact Centre - Customer Resolution
Tel : +603 6204 7788 I Fax : +603 2381 7198
www.cimbbank.com.my"

Looks like Lazada website is also affected and will not get 5% cashback.

By the way DarReNz
I get 5% cashback from https://www.wiznet.hk/en/

As shared earlier, it depends on the description.

You have the Lazada card?

I'm starting to feel this way as well for CR card, seems like too many restrictions/filtering from their system on eligibility for 5% online cashback.

Exactly, when there are too many criteria/keyword/MCC and more for their system to detect and filter out for eligibility of online cashback, legit ones might mistakenly be excluded.

i last swiped at 11street on 16/6 gotten cb on 28/06

E-Cart not consider online transaction?

do the cimb cash rebate card entitle for cash back when we paying online for utilities
example -> tnb, water , astro, telco
or maybe we pay it via jompay

any1 have experience ?

any other card that may possible to full fill mine need?
thanks ,girl~

purchase item in taobao is that can get 5% cash back?
it use revpay one, any one use the cimb cash back card on taobao before???