Ya platinum. U not platinum?

Just realised the other acc is not platinum yet, still premium - need wait my brother to get his Ic. So issue on the loading. I tot it’s device problem.

i'd suggest waiting a couple of days. but when i got pending, it's a silent reject, had to redo in the end. Support will tell you it's approved on their end but app is rejecting.

No issue with “/“ though. The warning message only appears if I put “,”.

Anyway, who else that registered yesterday and been trying to update this information? I swear to God I have tried God knows how many times and yet after I hit Save button, it just loads non stop and won’t move from here. I have tried on my iPhone and also Android phone and both show the same pattern.



Without passing this, basically I cannot proceed to request for the physical card and probably cannot top up as well. Any help or advice will be greatly appreciated. I tried “Talk to Us” and only one time I managed to chat with someone. She asked me to send the screen-video but it only allows image attachment. However, she asked me to send it over email. After the conversation ended, there is a log sent to my email which I can reply and have replied with the screen-video. No indication showing whether they did receive it or not. I tried my luck again at night talking to them but not able to get anyone. Just now tried and still nobody…

My question is, anybody else who registered yesterday or today facing this issue?

Also any phone no. that I can call rather than chatting online?

Thanks!

I must admit I’m giving up on this app and it doesn’t impress me at all with how the app reacts. Definitely not a good impression for new users.

hahaha. let me see what I've learned.

1. I did mine last week, no problem other than those punctuations that i simply replaced with a dot. Maybe try late at nite when everyone is asleep? I was one of the early birds, no bottleneck.

2. Email should reach them. They usually take a while. Probably Helpdesk levitates the problem to L2 that'll take forever.

3. Check their working hours. I think it's 8.30-5.30pm or maybe 8-5pm on weekdays.

4. 03-86053357

This post has been edited by beLIEve: Aug 28 2021, 02:39 PM

I notice that if your account is still premium n not auto updated from v2 to v3, it is because that device is not compatible with v3. If u want to continue to use kiplepay on this device do not uninstall v2 cos u will not be able to reinstall v2 since it is no longer available at playstore and u wont be able to install v3 too.
Mine is platinum.

This post has been edited by MGM: Aug 28 2021, 07:00 PM

v3 is required for the 3 new features: ekyc is the baseline mandatory requirement > 10k wallet and/or visa

else, just maintain in v2 with premium wallet 1.5k, no visa, no need ekyc, and of course lower limits (topup and spending)

My 4999 limit account is smooth. Topup less than 10secs (yes this device not eligible for the update).

But my other 5 accs all platinum, but all suffer same problem where it takes more than 2/3 minutes to topup.

After u enter pin, it will load for 2 minutes only than successful.

Uninstall doesnt solve the problem. Using wifi/data also doesnt help. It messed up my scb spin game as usually i just topup 3 accounts at same time. So within that 3 times, 90% of the time can get the winning link, but now since i can ensure the sequence is intact due to long waiting time, then this 2 days end up spent rm2k everyday for the campaign.

Luckily i seems to have unlimited quota for all campaign.

can use both v2 and v3 at the same time?

I did not share devices amongst all my account.

Coz not sure whether kiple is strict like tng/shopee.

i mean same account. can use v2 and v3? or once upgrade to v3 cannot use v2 anymore. or vise versa

I dont think devices supported for v3 can use the v2 anymore. As i was forced to update the apps.

Once upgraded to v3, how to revert back to v2 when it is no longer available in playstore?

Thanks for sharing.. Just one silly question. What do you mean silent reject? I submitted... And resubmitted... And still pending. These 2 submissions are different from my previous attempts where it couldn't even submit and 0% match. Now can recognise and submit easily, but status is pending. Basically I'm wondering if this means I shokld keep submitting like a crazy person until its instant approved or if I should wait until business hours on Monday to see if they are doing some form of manual approval.

I tried chatting with them no response.

App and user experience feels so... "incomplete" / beta mode.

This post has been edited by lilsunflower: Aug 29 2021, 01:42 AM

if you are very free on Sun, keep trying. Otherwise contact CS on Monday. Make it quick before the entire forum.lowyat.net/CreditCardsDebitCardsPrepaidCardsandLoyaltyCards runs into problems and overwhelm their Support. they're not designed to handle everyone here.

silent reject means it'll never be approved although Support might tell you their L2 will look into this and give you some hope. this was my experience. everything is still new, so i can't be sure.

This post has been edited by beLIEve: Aug 29 2021, 03:50 AM

Upgrade platinum > Update now > login details, pin, address and etc > Save (nothing happen)
Keep retrying also the same, end up unable upgrade platinum and apply visa prepaid card
Anyone facing same issue?

updated annual fee terms


https://kiple.com/fees-and-charges/

Annual Fee
No charges for 1st year. For subsequent year, the total Annual Fee is RM12, where RM1 will be debited from your Kiple e-wallet account monthly.

I had this issue and managed to do it just now. I continuously hit the Save button and somehow it works.
Been trying since Friday.

Now top up is slow. Really half-baked app.

Same successful d.. but each payment took me 2 minute processing time..

most likely will cancel b4 anni, else if forgot will cancel after kena RM1

yah yah

need to find out how to cancel the card later and maintain platinum wallet only