Took gazillion years only managed to submit ID, either failure during IC tilting or submission.

Once that's finally done, I wanted to update billing address and employment details but still failed after trying to save. Loads forever and with no success. Also the billing address doesn't allow "," which is common for addresses... The slowness of the app reminds me of another app.

Honestly my patience is running low, is it only today that slow?

This post has been edited by fruitie: Aug 27 2021, 02:51 PM

Yeah, I think it was scanning the hologram but managed to get it through after a few tries.
This e-KYC process is definitely unique.

OK, good to know I'm not alone. I will try again tomorrow then.

No issue with “/“ though. The warning message only appears if I put “,”.

Anyway, who else that registered yesterday and been trying to update this information? I swear to God I have tried God knows how many times and yet after I hit Save button, it just loads non stop and won’t move from here. I have tried on my iPhone and also Android phone and both show the same pattern.



Without passing this, basically I cannot proceed to request for the physical card and probably cannot top up as well. Any help or advice will be greatly appreciated. I tried “Talk to Us” and only one time I managed to chat with someone. She asked me to send the screen-video but it only allows image attachment. However, she asked me to send it over email. After the conversation ended, there is a log sent to my email which I can reply and have replied with the screen-video. No indication showing whether they did receive it or not. I tried my luck again at night talking to them but not able to get anyone. Just now tried and still nobody…

My question is, anybody else who registered yesterday or today facing this issue?

Also any phone no. that I can call rather than chatting online?

Thanks!

I must admit I’m giving up on this app and it doesn’t impress me at all with how the app reacts. Definitely not a good impression for new users.

I had this issue and managed to do it just now. I continuously hit the Save button and somehow it works.
Been trying since Friday.

Now top up is slow. Really half-baked app.

Managed to reload mine after waited for so long. Also upgraded to Platinum and waiting for card arrival.

Got angry with the slow top up and gave them feedback in angry mode.

This is their reply:
Greetings from Kiple Support!

Kindly be informed that we acknowledge on the slow top up issue. Our team is expected to perform the fix and this issue expected to be resolve soon.

Regarding your app issue (unable to update billing address and employment details), we are currently working on it and we will update you once we receive a reply from our technical team.

We apologize for any inconveniences caused.

Thank you and have a nice day!

Regards,
Kiple Support Team

Actually I did mention in my earlier reply to them that I managed to update my billing address already after hitting the Save button continuously but well let them fix then.

I don't know when only they will fix the top up issue...

iOS primarily. Also switched to Android phone to try out but didn't work out. Managed to do all these on iOS.

Earlier I didn't know it was the backend issue ma. Anyway, just tested on Android only but still went back to iOS as iPhone is my primary phone now.

By the way, got the tracking no. and will get my card today.

Yes.

I really blasted their CS and asked them if their backend team never do UAT before releasing to public?

That's a good news and thanks for sharing.

Well, they should anticipate now after launching their prepaid card.

Anyway, got my card and activated it. Hopefully I will get back RM 20+5 soon.

Slow in topping up, you just need to be patient as it can take up to minutes when loading. Don't close the window.

As for the billing address issue I have shared earlier as I was struggling with it too. What I did was after I filled in the necessary, I kept hitting the save button non stop until it succeeded. Stupid but somehow it works.

I didn't let the screen sleep until it is successful.

Yeah me too but I hope it can replace BP for domestic usage.

Yeah, I just saw I also got the signup promo yesterday.

I only have BP stored in my KP. I’m still with the MasterCard version though. Went through with just one attempt and managed to reload KP with BP.

I agree that this thread requires overhaul.
Who is willing to take over and start a new thread? You may PM me.

I can't seem to link my credit card to my Kiple app. Is it only me? I have been trying since weeks ago. iOS version here.

What if I want to reload into their e-wallet? Can I also use the manual way? Sorry, I'm very noob when it comes to KiplePay. I haven't started using it because I keep having issues adding cards.

Awesome! Now I knew it after struggling with it for almost a month.

Yes, the first method always failed. Now I knew I can do it via second option.