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 Mazda 6 - Horror Story or Comedy?

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TSStudent111
post Dec 28 2016, 04:30 PM

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QUOTE(say_xtr @ Dec 28 2016, 04:22 PM)
of course if melt due to hot temperature surely related to your tinted. Some car yes did melt under the sun specially european car. even BMW E90 door handle melt due to our tropical weather.

Asked my friend who drive mazda 3 & 6 so far they didnt experience this
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Thanks for helping to check with your friend, and I guess they are lucky to not experience this. From my reading and the link provided, the melting dashboard affect certain model in certain year only, and mazda acknowledge that by doing a recall in US........

I guess I am stuck or rather stick to this dashboard issue....sigh....I certainly thought Mazda is a better brand....

A funny joke from a co-worker who suggested that maybe I can put a "WET PAINT - DO NOT TOUCH" sign on my dashboard...... ranting.gif

This post has been edited by Student111: Dec 28 2016, 04:32 PM
rcracer
post Dec 28 2016, 04:33 PM

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2011 is not the latest model , that started in 2012 earliest

This model ts referring to

user posted image

This post has been edited by rcracer: Dec 28 2016, 04:33 PM
theanswer
post Dec 28 2016, 04:34 PM

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QUOTE(Student111 @ Dec 28 2016, 03:02 PM)
Hi Guys,

I wanted to share my experience and also ask for help. I own and drive a Mazda 6, 2011 model 2.5. The car currently is at 89k km. It finish its warranty sometime back. It was a nice car to begin with until some of the problems started. Firstly, the car vibrate and shake since 70k km, thinking that it was a idling rpm problem (and was told it is by the service centre) I got it service and tune by a mazda centre. The vibration improve but slowly it came back. I learned to live with the fact that a premium D segment Japanese car shake like my previous 15 years old wira...sigh.

Now this is what makes me boil, lately the passenger side dashboard started to melt...yes MELT...it become sticky, goeey and clay like.....in other words...it melted. I lodge a report and send the car to mazda centre in Oct. Now, they first said no problem will filed for warranty claim. After 1 month, they called and told me that they cannot claim for the dashboard due to 1. The car is out of warranty....2. service record of my car after 60k km was not with them....err mazda warranty is till 60k or 5 years...after that I am free to service outside right?

Even so, putting aside where I service the car; how is that relevant to the dashcover? changing engine oil will melt the dash cover? not changing the air filter will melt it? or did not flush the coolant will make the cover melt?

Now what should I do? what can I do?
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ya la..they'r right. u cant claim.
roocarroll
post Dec 28 2016, 04:39 PM

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It's better to pay for a new dashboard before it causes any more problems.

The new one will be subject to the same problem so it's best to get a good tint and try to park inside.
TSStudent111
post Dec 28 2016, 04:41 PM

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If it is a warranty issue than maybe I cannot claim, but the more I read the more I am convince this is a design/defect issue.

http://forum.mazda6club.com/models-trim/27...rd-melting.html
http://www.abcactionnews.com/money/consume...ing-dash-boards
http://www.nbcmiami.com/news/local/Drivers...-368240311.html


Mazda acknowledge the problem in its dashboard, even hiding it for few years before coming to a recall. Please read the link, the recall and replace for US almost 300k cars, without condition. IF it is a service/warranty issue, Mazda will know recall. Car maker usually recall when it is design defect or manufacturing defect (from my limited knowledge, please share with me if this is wrong info).

So Mazda must know something is not right about the dashboard.........
dares
post Dec 28 2016, 04:42 PM

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QUOTE(Student111 @ Dec 28 2016, 03:26 PM)
Long story short....the car reaches 60k that is when I stopped servicing with them. Then the dashboard start to MELT sometime after that.....

By the way....my question is will it makes a difference whether I service with them or not with them??? hmm.gif  hmm.gif

All car service has no interaction with dashboard.........  confused.gif at least for me I never "service" my dashboard.....
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Yes. If you stopped servicing with them, they will void the warranty for YOUR ENTIRE CAR, not just the engine.

Why do you think carmakers so generous give your so many years warranty? so that you keep servicing with them.
TSStudent111
post Dec 28 2016, 04:43 PM

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QUOTE(roocarroll @ Dec 28 2016, 04:39 PM)
It's better to pay for a new dashboard before it causes any more problems.

The new one will be subject to the same problem so it's best to get a good tint and try to park inside.
*
The new one will still have same issue? sigh...meaning even if I pay and change it, it will still melt?? What kind of a car is mazda selling?

My car is almost always parked indoor, during office hour and at home. Very rarely it is parked under the sun.

http://forum.mazda6club.com/models-trim/27...rd-melting.html
http://www.abcactionnews.com/money/consume...ing-dash-boards
http://www.nbcmiami.com/news/local/Drivers...-368240311.html

This post has been edited by Student111: Dec 28 2016, 04:50 PM
adamhzm90
post Dec 28 2016, 04:51 PM

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QUOTE(Student111 @ Dec 28 2016, 04:43 PM)
The new one will still have same issue? sigh...meaning even if I pay and change it, it will still melt?? What kind of a car is mazda selling?

My car is almost always parked indoor, during office hour and at home. Very rarely it is parked under the sun.
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maybe you can ask them to give warranty for the newly purchased dashboard. hmm.gif
roocarroll
post Dec 28 2016, 04:51 PM

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QUOTE(Student111 @ Dec 28 2016, 04:43 PM)
The new one will still have same issue? sigh...meaning even if I pay and change it, it will still melt?? What kind of a car is mazda selling?

My car is almost always parked indoor, during office hour and at home. Very rarely it is parked under the sun.
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It's shoddy alright. You'd expect better from the Japs.

It might be best to sell it but you'll have to replace the dashboard first. Nobody is going to buy a car with a melted dashboard.
dirtrun
post Dec 28 2016, 04:51 PM

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I feel for you.. but the state of our nations gov't's stance towards multinational companies more than private individuals are evident.. l guess the only solution is to take this to a small claims court and hope that 'they' will see your side of the story..
I think Mazda Malaysia [bermaz?] has already washed their hands of this problem..
TSStudent111
post Dec 28 2016, 04:58 PM

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QUOTE(dirtrun @ Dec 28 2016, 04:51 PM)
I feel for you.. but the state of our nations gov't's stance towards multinational companies more  than private individuals are evident.. l guess the only solution is to take this to a small claims court and hope that 'they' will see your side of the story..
I think Mazda Malaysia [bermaz?] has already washed their hands of this problem..
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To add insult to injury, I spoke to the service centre and was shock to learn that


1. A new dashboard is over RM 2k++

2. Service centre refuse to tell whether the new dashboard will MELT or not (whether the issue had been resolved with the new dashboard)

3. No warranty

4. No stock and subject to wait list.....(cannot even provide an estimation on MONTHS, and I jokingly ask whether it will be in 2017 and the response is...."Hmm.....should be shocking.gif "


I used to be a Mazda supporter........but I strongly feel this is going to be my last mazda if I ever manage to resolve this.



http://forum.mazda6club.com/models-trim/27...rd-melting.html
http://www.abcactionnews.com/money/consume...ing-dash-boards
http://www.nbcmiami.com/news/local/Drivers...-368240311.html

This post has been edited by Student111: Dec 28 2016, 04:59 PM
TSStudent111
post Dec 28 2016, 05:04 PM

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Another co-worker just heard the melted dashboard story and she is suggesting a new name for my mazda ...



BAT MOBILE....since it cannot go under the sun and must stay hidden from sun light bangwall.gif


Mazda....if any of you are listening, u can try sponsoring the next batman movie. Since Bat Mobile is only appearing at night so your dashboard wont MELT.........
Retiree
post Dec 28 2016, 05:06 PM

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QUOTE(djboycalvin @ Dec 28 2016, 04:42 PM)
some of our forumer get their dashboard change even warranty is over ..
if not mistaken .. toyota camry ..
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Yes, you are right.
Retiree
post Dec 28 2016, 05:09 PM

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QUOTE(lyc1982 @ Dec 28 2016, 04:45 PM)
i think only ts has this issue on his mazda 6 (2011), but his title is like generalizing all mazda 6 (2011) will face the same issue.

so far i have never heard/read this kinda issue on mazda or any other car models before
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It happened to my Toyota Camry 2008 model, it became sticky and gluey but they did improve on the next batch though.
dirtrun
post Dec 28 2016, 05:10 PM

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QUOTE(Student111 @ Dec 28 2016, 04:58 PM)
To add insult to injury, I spoke to the service centre and was shock to learn that
1. A new dashboard is over RM 2k++

2. Service centre refuse to tell whether the new dashboard will MELT or not (whether the issue had been resolved with the new dashboard)

3. No warranty

4. No stock and subject to wait list.....(cannot even provide an estimation on MONTHS, and I jokingly ask whether it will be in 2017 and the response is...."Hmm.....should be  shocking.gif "
I used to be a Mazda supporter........but I strongly feel this is going to be my last mazda if I ever manage to resolve this.
http://forum.mazda6club.com/models-trim/27...rd-melting.html
http://www.abcactionnews.com/money/consume...ing-dash-boards
http://www.nbcmiami.com/news/local/Drivers...-368240311.html
*

Do u need a new one? I mean your car is approximately 6yrs old - l personally would look for a half cut one..
bearing in mind , paying for a new one is adding salt to the wound of 'No Warranty'..

weikeat90
post Dec 28 2016, 05:46 PM

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some guys in the mazda 6 fb club replace the leather outside cost around 1k iinm. u may join the club and ask around. no need to change dashboard la.

addon: check your engine mountings. if cant solve the vibration problem consult the fb group. they are more than happy to assist.

This post has been edited by weikeat90: Dec 28 2016, 05:51 PM
Drian
post Dec 28 2016, 06:28 PM

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got pictures of the dashboard? What does a melted dashboard look like.

6UE5T
post Dec 28 2016, 09:06 PM

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QUOTE(Student111 @ Dec 28 2016, 03:57 PM)
Thanks bro...you mean Toyota Camry also reported similar incidence? This is shocking to me.
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Toyota & Lexus dashboard issue is not melting but cracking and peeling off.

This post has been edited by 6UE5T: Dec 28 2016, 09:07 PM
[Ancient]-XinG-
post Dec 28 2016, 09:26 PM

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QUOTE(Student111 @ Dec 28 2016, 03:26 PM)
Long story short....the car reaches 60k that is when I stopped servicing with them. Then the dashboard start to MELT sometime after that.....

By the way....my question is will it makes a difference whether I service with them or not with them??? hmm.gif  hmm.gif

All car service has no interaction with dashboard.........  confused.gif at least for me I never "service" my dashboard.....
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then cannot claimed ad la....

walaoo

common thing rite - -

now you either change it with them or let it melt like your heart
alanyuppie
post Dec 28 2016, 09:27 PM

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QUOTE(Student111 @ Dec 28 2016, 05:41 PM)
If it is a warranty issue than maybe I cannot claim, but the more I read the more I am convince this is a design/defect issue.

http://forum.mazda6club.com/models-trim/27...rd-melting.html
http://www.abcactionnews.com/money/consume...ing-dash-boards
http://www.nbcmiami.com/news/local/Drivers...-368240311.html
Mazda acknowledge the problem in its dashboard, even hiding it for few years before coming to a recall. Please read the link, the recall and replace for US almost 300k cars, without condition. IF it is a service/warranty issue, Mazda will know recall. Car maker usually recall when it is design defect or manufacturing defect (from my limited knowledge, please share with me if this is wrong info).

So Mazda must know something is not right about the dashboard.........
*
Consumer rights are furiously defended there not to mention huge market/population, thats why global car manufacturers must buck up or face huge financial consequences. In our region however, we can tolerate these so car companies used a different kind of techniques to sell cars to us...the tidak apa technique. It works most of the time.

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