Hi Guys,

I wanted to share my experience and also ask for help. I own and drive a Mazda 6, 2011 model 2.5. The car currently is at 89k km. It finish its warranty sometime back. It was a nice car to begin with until some of the problems started. Firstly, the car vibrate and shake since 70k km, thinking that it was a idling rpm problem (and was told it is by the service centre) I got it service and tune by a mazda centre. The vibration improve but slowly it came back. I learned to live with the fact that a premium D segment Japanese car shake like my previous 15 years old wira...sigh.

Now this is what makes me boil, lately the passenger side dashboard started to melt...yes MELT...it become sticky, goeey and clay like.....in other words...it melted. I lodge a report and send the car to mazda centre in Oct. Now, they first said no problem will filed for warranty claim. After 1 month, they called and told me that they cannot claim for the dashboard due to 1. The car is out of warranty....2. service record of my car after 60k km was not with them....err mazda warranty is till 60k or 5 years...after that I am free to service outside right?

Even so, putting aside where I service the car; how is that relevant to the dashcover? changing engine oil will melt the dash cover? not changing the air filter will melt it? or did not flush the coolant will make the cover melt?

Now what should I do? what can I do?

For the record, my 15 years wira neither shake or vibrate.....its dashboard also did not MELT......

This is my first encounter with a MELTING dashboard.......maybe it can be sold as a special feature of the car??

Secondly, I am starting to worry, will the airbag mechanism still work properly? The dashboard is all gooey and sticky; will it affect the deployment of airbag?



This post has been edited by Student111: Dec 28 2016, 03:15 PM

Same problem here - melted dashboard. Worse during summer when the temperature hits 50C !

Summer? Where are you from?

Unfortunately in Malaysia...it is summer whole year long.....maybe mazda should label their dashboard " for cool climate only, it might(surely will) melt if subjected to hot weather, buy at your own risk"

This post has been edited by Student111: Dec 28 2016, 03:21 PM

I don't get it, my understanding is the car is already out of warranty? If it is still within warranty period you must service with them, else they will void your warranty.

Long story short....the car reaches 60k that is when I stopped servicing with them. Then the dashboard start to MELT sometime after that.....

By the way....my question is will it makes a difference whether I service with them or not with them???

All car service has no interaction with dashboard......... at least for me I never "service" my dashboard.....

iinm if you stopped servicing with SC, automatically your warranty is gone. So you need to bear the cost la of whatever items broken.

they just simply give reason not to change it for free. Lucky they didn't say you upgrade 17' rim to 18' so they cannot change the dash for free.

Do you tint your car? Even if not, the dash shouldn't melt. Just curious. My dad 20+ years volvo dash not melt but rattling to the max but car getting faster than before...

Thanks Adam....I suppose you are entitled to your opinion. Just to be on the same page, we are talking about dashboard, the passenger's side dashboard that melt under sun light .....

So every mazda buyer should expect the dashboard to MELT.....especially after the 3 years warranty period or your mazda is above 60k km.

I really don't see how service can make a difference, even if I service the car with them, it will still melt. I think it is a poor quality or bad design. That is why I compare with my previous car, a 15 years old wira. Its dashboard never melted.

Any bro out there has suggestion to solve this?

first of all, the warranty already over.
so, it does not matter whether you still service with mazda or not as that does not apply to your problem.
your problem is product defect due to poor quality.
tell them by referring to honda's airbag defect issue.
does honda tell their warranty over customer that they are not liable to change the airbag due to product defect?

what he is meaning is mazda reserve the right not to change for you because you are not service by them.
since you stop service by them so your warranty void automatically ...
warranty void then you can get the part replace and of course you need to pay the cost la ..

http://forum.mazda6club.com/models-trim/27...rd-melting.html
http://www.abcactionnews.com/money/consume...ing-dash-boards
http://www.nbcmiami.com/news/local/Drivers...-368240311.html

try some google search

some of our forumer get their dashboard change even warranty is over ..
if not mistaken .. toyota camry ..

i think only ts has this issue on his mazda 6 (2011), but his title is like generalizing all mazda 6 (2011) will face the same issue.

so far i have never heard/read this kinda issue on mazda or any other car models before

Thanks bro...you mean Toyota Camry also reported similar incidence? This is shocking to me.

TS avoiding my question. U tak tint ur car kan.....

This post has been edited by say_xtr: Dec 28 2016, 04:07 PM

Protip:(applies to cars n non cars) just because its priced such and such, doesnt mean its premium in quality. Keep your expectations in check. Ppl spend good money on some cars for the prestige rather than expecting exceptional reliability .

Thanks VC bro.


Apparently this is a global problem, where mazda replace it for customer in US. The story is reported by NBC and ABC. I believe there is a bro that said he did not heard of any similar incidence so this is a good read. The link actually open my eye how different customer can be treated just because we come from different country.

Yes, I tinted my car. There is no need to avoid your question, but rather missing it. I even upgraded from the FOC tint to the highest grade of VKool and still has the receipt to prove it. But how is this relevant?? Tinted or not...it should not melt.

Also, I parked indoor (basement) during office and also at home. So very minimum exposure to the sun

of course if melt due to hot temperature surely related to your tinted. Some car yes did melt under the sun specially european car. even BMW E90 door handle melt due to our tropical weather.

Asked my friend who drive mazda 3 & 6 so far they didnt experience this