You need to consider the legality of your issue.

What is warranty? Putting it in broad terms, it's a promise by the Company to replace specific parts, if faulty, over a duration of time.

Should this time laps or should warranty become void, due to owner action, then all repairs have to be borne the customer.

Weather your dashboard was tempered with or not is not the issue at this moment in time. You have run out of warranty, the guarantee on product quality is over!

I'm not supporting Mazda, certainly it is poor quality, especially for D segment! In fact Mazda should recall. However I appreciate this heads up. I will now strike Mazda off my list, Tq!

This post has been edited by SKYjack: Dec 31 2016, 06:09 AM

Most likely the plastic was exposed to some sort of solvent and wasn't cleaned off properly , even small things have solvents , car fresheners, perfume, glass cleaners, certain polishes etc.

The reason of melted dashboard, it happens to most of the car that also ship to euro due to the so called "green policies" whereby it makes most of the manufacturer to produce the interior with recycled plastic, even my porsche (2011) entire console and my previous fucked up ferrari (2008) steering had this problem.

In euro, it is estimated that 8-12% of the vehicle is made of plastic, and because of them constantly worshiping the mother earth green policies, they have no choice but to make a lot restriction, then this germans decided to use PET/PS/PUR plastic to make their car interior, of course it wont have much problem in their weather, but then when it started to ship into tropical country, the problem started.

Sometimes, all this so called green policies is just another excuses to cut cost, producing inferior quality. PET is definitely cheaper, and when japanese realised this, they follow the trend too.

Trust me, dont live in the myth of weather too hot, or perfume caused this, (tho it has the possibility to crack your dashboard) but a drop of perfume wont make your whole dashboard screwed up. it is the grade of the plastic, made of a recycle grade.

No fix for this, even after you changed your dashboard, expect the same shit to happen again if you always park outside.

I used to work closely with a giant automotive company, in their R&D, this dashboard melting things, are a well known shit in the industry, but i didn't know mazda has followed the trend. Especially a more luxury class that will export to the EU countries and have to apply the EU policies.

This post has been edited by Freemasonry: Dec 31 2016, 07:25 AM

This is not specifically mazda related problem. Lexus, Toyota, Nissan, BMW and any brand using the said material has been highlighted by owners in many forum for many years. I hope OP can change the topic wording to just melting dashboard.

Ts could wrap the dashboard to accomodate malaysia weather. Since warranty has ended, its.the cheaper alternative than changing the dashboard. You could check out companies like carzone in fb.

From your logic , topic title or news headline in malaysia towns (eg. Robbed in KL/ murder in Kepong ) should be change wording to robbery or murder only..since these crimes not specifically related to these towns.

Dont see a point to change title . Those easily confused and come to conclusion arent qualified to participate in forum anyway.

Well, nope you're not getting there. I'm just saying pointing only to Mazda is a bit too much now while clearly the input in the thread already revealed the problem which involved other manufacturers/brands too, for using the same material/style/process/fashion.

SC wont care about it, as long as out of warranty or warranty void, then you have to pay, unless you can gather all mazda 6 owner and file a reports to them, maybe they will have a look.

gather all owners go complain to tribunal council. it it useless to go to manufacturer.

This is what I will do....
I will check with other Mazda 6 owners (maybe join their FB or the Mazda 6 forum in car club section), find out whether their car has the same problem.

If only one or two having this issue, I think Mazda is going to ignore your demand as it is not a "defect".

I doubt you will get anywhere complaining to the consumer tribunal. Once out of warranty repair of any defects is up to the goodwill of the manufacturer. You can't compare countries with strong consumer laws with our own.

in msia, consumers are at the mercy of supplier on warranty .
in my experience , choosing a reputable supplier is important .

camry dashboard also got problem . 2 of my friends claimed it foc last year. car >6 years.

honda let me claimed my abs foc [car also 5 yrs old.] [1997-2002]

Comedy. You're no longer within the warranty period, they are not obligated to provide warranty.

If you have continued to service your vehicle with them, they may have offered goodwill repair.

Tough luck.

I would sue them (at least in Small Claims court). And also make this viral. Don't underestimate the power of social media...
This is not a defect warranty issue. It's a substandard material issue! Imagine your chassis starts buckling because of metal fatigue, and it is caused by inferior material. Or welding. Even if the 5 years is over, Mazda cannot be allowed to just wash their hands with "warranty over".

There is a significant difference in defects that cause diminished road worthiness & subsequently endanger the life's of occupants and public. Sticky dashboard may not carry much weight to warrant legal action.Legal redress via warranty on this specific issue has expired.

Full exposure with social media may bring better results. The more ppl come to know this, better the chance of a remedy. Possibility of Mazda offering a fix in order to keep the issue under raps. Just like me, think the number of ppl who are going to strike Mazda models off their list. I'd say best line of attack is create as much publicity as possible, on this issue.

This post has been edited by SKYjack: Jan 2 2017, 07:43 AM

Why strike Mazda off your list? New models may not have the same problem as old models. Manufacturers do learn from their mistakes.

I hope you are right. Mazda is the only Jap model I had any inclination towards.

Ginny88,

NOT TRUE.....Mazda knew about this, but they did nothing for existing customer. Mazda might or might not learn from their mistake, BUT IT IS AT OUR (car owners) expense!

For someone who truly learn from their mistake, 1. offer apology to those affected by your mistake, then 2. take corrective action 3. avoid from repeating it in future.

So far, I am not sure I see this happening for Mazda.

Skyjack,

The choice is yours, but I will think twice before buying mazda. I confirm with a relative about camry, he got his 9+ years old camry's dashboard changed by service centre, FOC. No question was asked beside for evidence of car ownership + 2 days of waiting.

Think twice, it is our hard earn money that car manufacturer going to use it to LEARN FROM THEIR MISTAKE

I consider sticky dashboard a serious issue. It is appalling Mazda wants to stay within the warranty boundary on this issue. Camry & other manufactures have stepped beyond warranty limits on a case by case basis. Your case certainly warrants one.

Even if newer Mazda models do not exhibit this problem, the whole attitude & approach Mazda took on your issue is appalling. This has drastically eroded my confidence in Mazda!