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 Discussion : Latency problems with WoW

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nagflar
post Apr 12 2007, 08:58 AM

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From: Lower Perak


Yesterday 1st day in WOW OCeanic . very dissappoint with the latency,

average it get 1k ms . but when geting midnight it get lagger .

say is 1k , but when i press the skill , it take 2-3 seconds to cast out . haizz...

sometime the games just hang at there for few seconds .

when i try connect at 1.30am . the ping is crazy 3-4k ms.
totally unplayable

how going to play like this .???

don't know why got ppl say is 300-500 ms. or just maybe is my line problem ?? Expert please help

thx
limsk
post Apr 12 2007, 09:36 AM

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nagflar, you need to be more specific laa...

Like where you are connecting from, what service you use, then go and do tracert (see below). Without those important information, a fortune teller has a better chance to help you than us laa smile.gif

How to do tracert (if you didnt know how to already):
- Click Start, choose Run option
- type: cmd
- type: tracert -h 20 logon.us.worldofwarcraft.com > c:\tracewow.txt
- close window, go to explorer C: drive, look for the file named "tracewow.txt"
- Go to LYN, then copy and paste the contents of the file here

This post has been edited by limsk: Apr 12 2007, 09:40 AM
nagflar
post Apr 12 2007, 11:29 AM

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QUOTE(limsk @ Apr 12 2007, 09:36 AM)
nagflar, you need to be more specific laa...

Like where you are connecting from, what service you use, then go and do tracert (see below). Without those important information, a fortune teller has a better chance to help you than us laa smile.gif

How to do tracert (if you didnt know how to already):
- Click Start, choose Run option
- type: cmd
- type: tracert -h 20 logon.us.worldofwarcraft.com > c:\tracewow.txt
- close window, go to explorer C: drive, look for the file named "tracewow.txt"
- Go to LYN, then copy and paste the contents of the file here
*
Hi .

I connect forM Teluk Intan Perak. using 512kb Streamyx line .


this is the tracert router at ip address . 218.208.xx.xx



Tracing route to us.logon.worldofwarcraft.com [12.129.224.117]

over a maximum of 20 hops:



1 132 ms 167 ms 83 ms 219.93.218.177

2 53 ms 47 ms 47 ms 219.93.217.5

3 * * * Request timed out.

4 * * * Request timed out.

5 * * * Request timed out.

6 * * * Request timed out.

7 * * * Request timed out.

8 * * * Request timed out.

9 * * * Request timed out.

10 * * * Request timed out.

11 * * * Request timed out.

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.



Trace complete.

this is the at 219.95.xx.xx



Tracing route to us.logon.worldofwarcraft.com [12.129.232.114]

over a maximum of 20 hops:



1 56 ms 59 ms 47 ms 219.93.218.177

2 55 ms 47 ms 47 ms 219.93.217.13

3 * * * Request timed out.

4 * * * Request timed out.

5 * * * Request timed out.

6 * * * Request timed out.

7 * * * Request timed out.

8 * * * Request timed out.

9 * * * Request timed out.

10 * * * Request timed out.

11 * * * Request timed out.

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.



Trace complete.


thx

xiaosin
post Apr 12 2007, 11:51 AM

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QUOTE(nagflar @ Apr 12 2007, 11:29 AM)
Hi .

I connect forM Teluk Intan Perak. using 512kb Streamyx line .
this is the tracert router at ip address . 218.208.xx.xx
Tracing route to us.logon.worldofwarcraft.com [12.129.224.117]

over a maximum of 20 hops:
  1  132 ms  167 ms    83 ms  219.93.218.177

  2    53 ms    47 ms    47 ms  219.93.217.5

  3    *        *        *    Request timed out.

  4    *        *        *    Request timed out.

  5    *        *        *    Request timed out.

  6    *        *        *    Request timed out.

  7    *        *        *    Request timed out.

  8    *        *        *    Request timed out.

  9    *        *        *    Request timed out.

10    *        *        *    Request timed out.

11    *        *        *    Request timed out.

12    *        *        *    Request timed out.

13    *        *        *    Request timed out.

14    *        *        *    Request timed out.

15    *        *        *    Request timed out.

16    *        *        *    Request timed out.

17    *        *        *    Request timed out.

18    *        *        *    Request timed out.

19    *        *        *    Request timed out.

20    *        *        *    Request timed out.
Trace complete.

this is the at 219.95.xx.xx
Tracing route to us.logon.worldofwarcraft.com [12.129.232.114]

over a maximum of 20 hops:
  1    56 ms    59 ms    47 ms  219.93.218.177

  2    55 ms    47 ms    47 ms  219.93.217.13

  3    *        *        *    Request timed out.

  4    *        *        *    Request timed out.

  5    *        *        *    Request timed out.

  6    *        *        *    Request timed out.

  7    *        *        *    Request timed out.

  8    *        *        *    Request timed out.

  9    *        *        *    Request timed out.

10    *        *        *    Request timed out.

11    *        *        *    Request timed out.

12    *        *        *    Request timed out.

13    *        *        *    Request timed out.

14    *        *        *    Request timed out.

15    *        *        *    Request timed out.

16    *        *        *    Request timed out.

17    *        *        *    Request timed out.

18    *        *        *    Request timed out.

19    *        *        *    Request timed out.

20    *        *        *    Request timed out.
Trace complete.
thx
*
you're behind a router?

nagflar
post Apr 12 2007, 11:58 AM

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QUOTE(xiaosin @ Apr 12 2007, 11:51 AM)
you're behind a router?
*
no , ping using USB streamyx modem, direct.
xiaosin
post Apr 12 2007, 12:13 PM

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QUOTE(nagflar @ Apr 12 2007, 11:58 AM)
no , ping using USB streamyx modem, direct.
*
eh, my tracert is almost same as yours, only got pings from 219.93.218.177 and 219.93.217.5. thought my router was blocking it
Quazacolt
post Apr 12 2007, 04:28 PM

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QUOTE(xiaosin @ Apr 12 2007, 12:13 PM)
eh, my tracert is almost same as yours, only got pings from 219.93.218.177 and 219.93.217.5. thought my router was blocking it
*
some streamyx provided modems have built in routers.
ExCrIpT
post Apr 13 2007, 03:10 PM

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suffering lag spikes on 218 right now...sigh

Boonie
post Apr 16 2007, 04:03 PM

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this is all guessworks but i think it bear some truth to the recent degrading in line quality (again):

maxis recently released a broadband services in KL whereby ppl can get a free router and have wireless broadband connection to their pc.

From what i know is that broadband service in malaysia is monopolised by Telekom and therefore those bandwidth maxis is using is leased from telekom.

Due to the usual lameness of Telekom (more customer and less hardware upgrade) i bet those bandwith leased to maxis are the bandwith that we have been having for the past year. and if i am right it explains why recently the 218.111 have literally went from heaven to hell.

So game on tmnet, death to quality improvement via competition. all hail monopoly. rclxms.gif GG
TSmyremi
post Apr 16 2007, 04:13 PM

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QUOTE(Boonie @ Apr 16 2007, 04:03 PM)
this is all guessworks but i think it bear some truth to the recent degrading in line quality (again):

maxis recently released a broadband services in KL whereby ppl can get a free router and have wireless broadband connection to their pc.

From what i know is that broadband service in malaysia is monopolised by Telekom and therefore those bandwidth maxis is using is leased from telekom.

Due to the usual lameness of Telekom (more customer and less hardware upgrade) i bet those bandwith leased to maxis are the bandwith that we have been having for the past year. and if i am right it explains why recently the 218.111 have literally went from heaven to hell.

So game on tmnet, death to quality improvement via competition. all hail monopoly. rclxms.gif  GG
*
I heard it was something else though. In the past couple of months into 2007, all data transmissions outside of US going in are being screened. Hence the lag. Why? Fighting the war against terror, apparently. It's random so it may come and go.

Line connections have been easing up a little bit recently. But again, it also depends. Depending on the server you're on, it also depends on the server reaching "critical mass" to cause "significant lag spikes". That's what happened yesterday around 6 pm - 8 pm on Aman'Thul (Oceanic server). The latency jumped from 400 ms to 2.5k. After that, it returned back to normal. With US servers, I've no experience but it could be the same. I'm not sure.

This post has been edited by myremi: Apr 16 2007, 04:23 PM
Boonie
post Apr 16 2007, 04:24 PM

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QUOTE(myremi @ Apr 16 2007, 04:13 PM)
I heard it was something else though. In the past couple of months into 2007, all data transmissions outside of US going in are being screened. Hence the lag. Why? Fighting the war against terror, apparently. It's random so it may come and go.

Line connections have been easing up a little bit recently. But again, it also depends. Depending on the server you're on, it also depends on the server reaching "critical mass" to cause "significant lag spikes". That's what happened yesterday around 6 pm - 8 pm on Aman'Thul (Oceanic server). The latency jumped from 400 ms to 2.5k. After that, it returned back to normal. With US servers, I've no experienced but it could be better. I'm not sure.
*
the thing is my guild have member from Singapore and Australia but all dont have lag except for the malaysian lol

btw Singapore and Australia member has been getting 200-300+ ping constant, while we get 500-800. icon_question.gif
TSmyremi
post Apr 16 2007, 04:28 PM

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QUOTE(Boonie @ Apr 16 2007, 04:24 PM)
the thing is my guild have member from Singapore and Australia but all dont have lag except for the malaysian lol

btw Singapore and Australia member has been getting 200-300+ ping constant, while we get 500-800.  icon_question.gif
*
lag spikes are different from low constant pings. spikes can last quite a long period of seconds/minutes and during this time, the latency meter does not update.

and it can effect both. i've been in situations where my connection was ok but the singaporeans and aussies had problems. laugh.gif although recently, a lot of aussies were complaining about one of their ISPs (Telstra). not sure whether it's already eases up but a guildie was frustrated having to go into Arenas with bad lag.
xiaosin
post Apr 16 2007, 04:31 PM

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QUOTE(ExCrIpT @ Apr 13 2007, 03:10 PM)
suffering lag spikes on 218 right now...sigh
*
try 218.111.xxx.xxx ip works fine for me rclxms.gif
Abomy
post Apr 16 2007, 09:10 PM

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218.111 sometimes spike like mad, 218.208 suits me at times. 60.48 the best for me atm, but hard to get
0mega0ne
post Apr 17 2007, 06:34 AM

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Hi;

Just wanted to add that recently (for the last 3 weeks) i have been complaining to Streamyx regarding the high latency issue (at all hours for me =( ) on my IP range that started about 4 weeks ago...

I was shocked to find out that despite all the complaining I hear on the forums, Streamyx tells me I'm the only one who has complained to them about it... being told that "just one person" not enough to quantify a serious investigation is really really upsetting me (more then usual for streamyx).

So I'd like to ask that everyone who has had bad experience with the wow server latency (e.g. 600 ms ++) please call them up and lodge a report and be stubbon about keeping that report open until they realise that their advertising about how great Streamyx is for online gaming is utter bull for any MMORPG worth paying for (I actually got a tech that suggested I switch to a local korean based MMORPG since my oversea line is bad... wtf).

Location: USJ
"Good IP":
60.51.xxx.xxx (used to get 300-500ms for this line now its a nightmare of lowest being 800ms = no raiding =( )

Rest IP :
60.48.xxx.xxx (rubbish get 1k minimum for me)
60.50.xxx.xxx (same problem)
60.52.xxx.xxx (ditto)
TristanX
post Apr 18 2007, 08:56 PM

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Using 219.94.xxx.xxx at Setapak. Low lag spikes but it's still the most consistant for me.
pixelsheep
post Apr 18 2007, 11:36 PM

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QUOTE(0mega0ne @ Apr 17 2007, 06:34 AM)
Hi;

Just wanted to add that recently (for the last 3 weeks) i have been complaining to Streamyx regarding the high latency issue (at all hours for me =( ) on my IP range that started about 4 weeks ago...

I was shocked to find out that despite all the complaining I hear on the forums, Streamyx tells me I'm the only one who has complained to them about it... being told that "just one person" not enough to quantify a serious investigation is really really upsetting me (more then usual for streamyx).

So I'd like to ask that everyone who has had bad experience with the wow server latency (e.g. 600 ms ++) please call them up and lodge a report and be stubbon about keeping that report open until they realise that their advertising about how great Streamyx is for online gaming is utter bull for any MMORPG worth paying for (I actually got a tech that suggested I switch to a local korean based MMORPG since my oversea line is bad... wtf).

Location: USJ
"Good IP":
60.51.xxx.xxx (used to get 300-500ms for this line now its a nightmare of lowest being 800ms = no raiding =( )

Rest IP :
60.48.xxx.xxx (rubbish get 1k minimum for me)
60.50.xxx.xxx (same problem)
60.52.xxx.xxx (ditto)
*
Wow, that's ridiculous.

It's likely that the TMNet representative you talked to was just making stuff up, much like my own experience with them when I called them up a few months ago regarding the bad latency in WoW. Back then it was just the onset of worsening latency, and after months of putting up with the laggy gameplay I finally gave up and tried calling them up and complaining about the situation. The representative on the other end of the line told me that Blizzard was--no joke--blocking traffic from Malaysia, and they could not do anything about it.

What a load of bull.

He didn't even bother forwarding my complaint, or even look into the matter, but simply shrugged and pushed the blame to another party. A friend of mine lodged a similar complaint, demanding to know why the service was so bad, and the person on the other end of the line claimed ignorance and avoided giving him an answer.

TMNet is touting their broadband service as THE solution to high-speed internet tasks in Malaysia, including large file downloads and smooth online gaming, neither of which are entirely possible, with the throttling of bittorrent bandwidth--even for legitimate and legal downloads--and this latency problem with WoW.

Sadly the only solution now is to work around the problem by hoping you hit the right IP, but it doesn't have to be this way. Call them up and complain, I'm sure the WoW playerbase in Malaysia is large enough to make themselves heard smile.gif
TSmyremi
post Apr 19 2007, 02:00 AM

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https://tmbill.tm.net.my/iCoMSWeb/external/CreateCaseServlet

I am sneaky. Rather than have them make the complaint for me in their system, I do it myself. That way, they are forced to deal with me, whether they like it or not. Because, I have a complaint number.

Doesn't solve the problem but it gets them to put more effort into it. Whether it's a good effort or not, it's pretty much debatable.

This post has been edited by myremi: Apr 19 2007, 02:00 AM
limsk
post Apr 19 2007, 09:45 AM

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Suffice to say, if you were asked to nominate any company or a quality service award, TMNet would be pretty far down the list.

I'm sure of the tens of thousands they employ there must be some good employees but the front line staff are incredibly unhelpful. ignorant, and some downright moronic. Call their help line and list all the bullshit excuses you get, ranging from "your modem got problem" to "the sun shined too hot today and the heat affected cable traffic speeds" all of course are not TMNet's problem.




0mega0ne
post Apr 19 2007, 08:48 PM

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sigh... yeah... I am worried I cannot lead my guild in raids now since my lines gone haywire... =(

still calling them, my complaint has gone into its 4th week...

anyone has any luck where they DID resolve the latency problem? or am I stuck?



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