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 GrabCar Discussion V2, Info and FAQ

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SUSmoosekaka
post Aug 3 2017, 11:10 PM

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honestly the students at um are so lazy or what... why not get a bicycle... I did two jobs in campus, all like walking distance (maybe 10 mins walk),3 mins on bike.... and some more want you to wait and fetch back..
their campus is safe enough to walk and bike... grab should be banned there doh.gif

This post has been edited by moosekaka: Aug 3 2017, 11:11 PM
SUSmoosekaka
post Aug 4 2017, 06:20 AM

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QUOTE(monkeyboy @ Aug 4 2017, 03:29 AM)
Can share the link
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https://grb.to/gcfeedback
SUSmoosekaka
post Aug 4 2017, 11:05 AM

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QUOTE(forever1979 @ Aug 4 2017, 06:51 AM)
my rating is kind of yoyo, from previously 4.93 2-3 mths ago, down to as low as 4.80 at one point, and yesterday was 4.97....

my attitude still the same, but now i learn a bit, always cancel those complicated ride, i.e. rider keep pushing faster, pick up point far, destination that i not familiar with etc...
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ya, but like my case, yesterday that bitchy lady, cancel she want to Lodge complain..... next time I cancel straight when customer don't pick up after call twice and I not sure where to pickup.

This post has been edited by moosekaka: Aug 4 2017, 11:07 AM
SUSmoosekaka
post Aug 4 2017, 11:37 AM

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QUOTE(skylinelover @ Aug 4 2017, 08:44 AM)
Haha good what laugh.gif laugh.gif
Haha so far i only picked 1 UTM student before

No i did not waited long because he was my first passenger laugh.gif laugh.gif
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not good if same passenger, because incentive is only counted if passenger is unique for that week,
ie second time in a week same passenger=no incentive for that trip.
SUSmoosekaka
post Aug 4 2017, 11:38 AM

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QUOTE(willemng @ Aug 4 2017, 11:35 AM)
I like um wor.

Haha. This week i 'educated' too many bustard  rider,  rating at 4.81 cr at 8
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wow rating drop so fast? weren't you at 4.9xx last week?
SUSmoosekaka
post Aug 4 2017, 03:44 PM

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QUOTE(monkeyboy @ Aug 4 2017, 03:32 PM)
My account was re-activated yesterday, this am after doing 15 trips from 6-10am, it got suspended again.  This time i guess its permanent banned.  Reason is high cancellation.  My PAX is really high for the last 3 weeks due to mostly bad b2b matching. 

First of all, they removed the BA requirement and reduced the incentives.  With the small amount of drivers in city area, they increased the search radius, when riders cancelled, I get the blame.  No matter how many times u report to CS on rider cancellation, we still kena.

I have highlighted this issue many times to them but the only action they take is to suspend me, which is never going to solve the problem.

Watch out guys, this thing is definitely not fun. When b2b first started, pings like this has never happened and never have I got ping from 2.5km away at 8am in the morning.
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how high is your pax? this morning got rider cancelled? sorry for your troubles bro, maybe you gotta go to gdc and complain or plead your case again.... perhaps someone in this forum got connection to grab managers? or email Sean Goh?

This post has been edited by moosekaka: Aug 4 2017, 03:47 PM
SUSmoosekaka
post Aug 4 2017, 03:51 PM

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QUOTE(akagidemon @ Aug 4 2017, 03:48 PM)
this cs is replying out of the arsehole.

they say not effect but u can see for yourself it is effecting you.

you judge urself la how professional grab is.
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grab CS really need to upgrade or train more..... too many amateurs... next time teh tarik session will bring up

This post has been edited by moosekaka: Aug 4 2017, 03:51 PM
SUSmoosekaka
post Aug 4 2017, 04:12 PM

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QUOTE(skylinelover @ Aug 4 2017, 03:57 PM)
Haha i flexi up pro already laugh.gif rclxms.gif

No plan 2 go ambassador as so many problems you all have facing here doh.gif rclxub.gif
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are you also doing Uber? if not it makes no sense to be pro since the AR is even higher and the incentive lower
SUSmoosekaka
post Aug 4 2017, 04:35 PM

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QUOTE(maxizanc @ Aug 4 2017, 04:30 PM)
73 trips. Cancellation 19
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ha you impossible Liao for this week....30 more trips your AR will still be 86.5%...
SUSmoosekaka
post Aug 4 2017, 04:42 PM

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QUOTE(doncab @ Aug 4 2017, 04:37 PM)
you need to complete total 140 trips (140-91=49 trips more)  WITHOUT ignore any single job

good luck  biggrin.gif
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I was also confused whether his total acceptance was 73 or 73+19... of the latter... hahaha better just give up and reset for next week... and learn to keep track of how many jobs he ignores vs accept... I think for 88 %is like every 8 pings can reject one,?
SUSmoosekaka
post Aug 4 2017, 08:04 PM

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QUOTE(yhtan @ Aug 4 2017, 04:40 PM)
92 trips = 82.9%

Total trips = 111 trips
Rejection = 19 (111-92)

To reach 88% AR = 29 trips [(19/0.12)-111-19]
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he doesn't have 92 trips.... I understand it as 92 accepted.... therefore he must accept 48 more trips (not counting whether he cancel or not cuz we don't know his DR cancellation rate, assume he can't cancel anymore).... so 140/159=88%

(x+92)/(x+111)=0.88 where x is the number of additional acceptance.

This post has been edited by moosekaka: Aug 4 2017, 08:23 PM
SUSmoosekaka
post Aug 4 2017, 08:24 PM

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QUOTE(maxizanc @ Aug 4 2017, 07:32 PM)
I will try

Btw there was a ping from Cheras to Klang for rm77. Even higher than airport. Wow, i acxepted, but the passenger cancelled lol
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today ping less, but during 6pm time got huge surge,klcc to Damansara Kim $39.
SUSmoosekaka
post Aug 4 2017, 10:15 PM

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QUOTE(maxizanc @ Aug 4 2017, 06:23 PM)
Aih so tired. 25 more trips. Not sure can finish this weekend or not.

If i cannot. Its ok.i treat this as another very good lesson.

New lesson: 

1. Become a grab ambassador
2. Accept ALL trips from Tues to Thursday
2. Play incentives hardcore on every Monday and Friday

Today from 11am to 6pm i 100% at this place. Which is not even KL, not even busy. 15 trips all short trips. Except 4 long trips that i ignored. Very satisfy.
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bro not to criticize but for seven hours online on Friday only 15 trips... that's like two trips an hour.... you should be able to average three trips per hour if you say all short trips and want to play incentives hard core.

This post has been edited by moosekaka: Aug 4 2017, 10:16 PM
SUSmoosekaka
post Aug 5 2017, 11:57 AM

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QUOTE(lone_wolf @ Aug 5 2017, 10:56 AM)
What a trip to start my day.

Plus the rider gave me rm20 tips for sending her all the wat there.
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is it worth it come back empty car?
SUSmoosekaka
post Aug 5 2017, 11:59 AM

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QUOTE(maxizanc @ Aug 5 2017, 02:25 AM)
Thanks bro.

Really appreciate all of sifu's tips and teachings here
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For grab pro, just remember if you ignore one job you have to accept the next eight jobs in a row in order to maintain AR>88%. For Grab ambassador is easier, ignore one job, have to accept next six jobs for AR >85%.
SUSmoosekaka
post Aug 5 2017, 02:27 PM

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QUOTE(willemng @ Aug 5 2017, 02:21 PM)
after i filled the surprise sms feedback form. i get suspended
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now I also scared to fill in that surprise form..... this week got customers say want to complain you or show black face or not?
SUSmoosekaka
post Aug 5 2017, 02:31 PM

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QUOTE(BellaDoll @ Aug 5 2017, 02:29 PM)
Oo thats the surprise i guess..  Filtering all drivers according to areas and ban them if too many in same area.  Maybe they want to come up with quota for certain areas..
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they already have your address and details when you registered... why need you to fill in address for this kind of purpose?
SUSmoosekaka
post Aug 5 2017, 02:33 PM

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QUOTE(klnaj @ Aug 5 2017, 02:30 PM)
Yesterday picked up this lady from BSC, moment she was in the car I reconfirmed to her the dropped off location. After reaching destination, telling me "Oh.... I suppose want to go to the 7-11 opposite from Menara MBMR." Told her sorry Miss, your dropped off point was set to Menara MBMR, I follow what was given on the system. Then she keep saying never mind, just opposite only, u just go straight and make a U-turn, very near only.

Fine, check the app and told her you need to add another rm3 for going from MBMR to 7-11, straightaway she said she can get off from here. What a cheapskate.

Report this to crap, but all the cs can tell me was " OK, anything else" WTF
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sometimes if not too far... better just obliged customer and fetch them there..... then only report to CS... not worth the risk if 1 🌟 or customer complain
SUSmoosekaka
post Aug 6 2017, 12:29 AM

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QUOTE(skylinelover @ Aug 5 2017, 11:46 PM)
You have 2 be pro first

Then you can sign up 4 the ambassador if you think you can squeeze as much as you can on HP/UP blocks

laugh.gif rclxms.gif
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please stop giving wrong or misleading info.... he can sign up anytime for ambassador, no need to be pro first. I opted in to be ambassador and after driving two weeks as flexi I was accepted immediately as ambassador.
yesterday also you seemed to imply to another poster that to get incentives you must have some minimum number of trips in a week, no such thing. only AR, rating and cr is counted.
SUSmoosekaka
post Aug 6 2017, 12:38 AM

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some customers are just hell, give pickup location in a low cost flat complex, no block number. called, don't pickup, message back: "why you Miss call me?" asked for location, they say "I'm here ma..", then get angry when you say you can't find them in the dark at night. finally found them, during the trip, ask you to go against the GPS direction, end up more jam.. then she says.."I also not sure this way, normally my husband take another way..." and the whole trip her two brats so rowdy I afraid they going to destroy the car. finally when reach there, give you rm50 for a rm5 trip.....
also now rating drop from 4.82 to 4.80, highly suspect it's this bitch

someone here was right, next time got any sign of mafan before trip.... cancel.

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