The click to chat offering to premium/priority segment only. Or infuture they might change to priority based on local scb decision.
Perhaps one of the cut cost measure to reduce customer service load, now mostly ask to raise ticket and wait response only.

go to branch option?

do you mind to share how u sorted it out?

I got charged with AF and SST for both my Journey and Smart Card, didn't manage to get any rebate or waiver so I asked to cancel since I hardly use them anyway. Yesterday, the retention team called and offered to waive everything for both cards provided I spend 3x with no minimal amount on each card. I gladly accepted and reloaded ShopeePay RM 1x6.

chat function? old app?
i cannot find chat function. Im Android.

Now see the mail in apps got function or not, as after i send, i reaceived a mail said they received. (better then email CS nothing happen)

Do you need to contact them back after spending the 3x transactions?

Only Premier and Priority customers have chat function.

Premier is when you have 100K and above (automatic), Priority is when you have 250K and above (need to apply).

So currently SC is the best credit card?

Did u make payment for the annual fee (according to the credit card statement)? Cause the customer service ask me to make payment for the card including the annual fee before I can proceed to cancel card eventhough I told her I don't agree to the annual fee.

pls stop discuss on waiver here, mod no allow this type of discussion

I got this notice too. Cut from 90K to 5K.    I spent on this card more than 150K per annum and no outstanding balance. Email them twice to check if this was a mistake but always say this is final. Well, there are many alternatives out there. 

They rather terminate directly lol. I already terminated my card with SCB. Haha

Member since 2011. Good credit standing all this while. I have 2 SCB cards, Visa Plat (first card when I joined SCB as employee, lifetime fee waiver even after exit SCB) as main use card for everything except petrol then applied their World Master some 4 years ago. Since then switched to Master to continue as main use card. I've collected few 100K of reward points for conversion to Enrich points (exchange for free air tickets). . 

Btw since day-1 all my spending were legitimate, none of them online gambling. Never do cash advance.

I subsequently terminated the no use Visa card early this year to avoid RM25 tax.

If SCB used the Visa card spending trending to revise my credit limit, then they've made a BIG mistake!!!

Oh. Cause my priority card like haram je. No use. Thought change to journey.

Yea i don’t mind sst can’t waive. Just want to know the AF they flexible or not to waive cause min spend rm60k

I hold mine Worldmile since 11/2013 lol ..

Always waive-able by calling them for both AF & SST
Only last year-2022 not sure why both Simply & Journey no kenak AF at all (happy) - 10 years anniversary?

If got travel then ok use to access PPL

After I read the comments here

I still worry the bank not to approve waive Journey card annual fee. Cos I'm planning to apply this card.

Hope the card holders here provide some comments.

Notice of income requirement revision for Journey credit card
https://av.sc.com/my/content/docs/my-notice...rney-income.pdf

Dear Valued Client,

Please be informed that the Minimum Annual Income requirement for Journey credit card has been revised to RM96,000 per annum.

For more information on the Journey credit card, please visit: https://www.sc.com/my/credit-cards/journey/

Lol ... But really no use this card even i have one.

Agreed. The only reason I keep journey card. Else cut...