Let me tell you the worst story being a merchant on Lazada. I my self is a reprsentative of a merchant in Lazada.com.my

You can find our product at but you cannot purchase any of the item because we have disable all the items (out of stock) and close our relationship with Lazada. [link removed]

We became their seller few months back after signing contract with them. They provided us online training on how to use the system and the trainer told us that lazada gives free shipping fee of RM 5.30/1kg for every order that our customer order and the rest we need to pay for extra. That is awesome. Meaning that, we don't have to pay shipping fee for item less than 1kg!

So, started 1st September last month, we noticed that Lazada started to charge us on shipping fee without notification. They even took our money for deposit purposes without notification. We called their operators and all of them cannot do anything just telling us to email to lazada support. We emailed them, and this email-in-charge-operator asked us to call their operator back. So, who's in charge actually? Where is the manager? We are not able to reach this money-making-guy.


If we bought a mouse RM 6 and we sell to customer for RM 12, Lazada will take comission from the item price about 3% and shipping fee of RM 5.30, meaning that... Item that we bought RM 6 and we supposed to earn RM 6 minus with commision 3% + shipping fee = we lost.

We are lucky that one of our finance staff found out the the problem on account statement.

We lost our money around RM 600 ++ for their shipping charges. If you want to become a merchant with them, think twice, have your lawyer ready if you wanna fight them.

Losing RM 600 is a very small amount to them and they maybe think we are not gonna claim back the money using law in court.

If you are a small business like us, don't ever try to join them.


Update.
About the charge of deposit without reason. They said system bug: https://forum.lowyat.net/index.php?showtopi...post&p=82298755

-------------

FAQ:

QUESTION: ITEM IN LAZADA ALL ORIGINAL?

ANSWER: NO. MOST OF THE ITEM ARE NOT ORIGINAL. EVEN WE SELL SOME NON ORIGINAL ITEMS AND THEY STILL APPROVE IT. LAZADA DOESN'T SELL ITEMS. THEY ONLY PROVIDE SERVICE and charge merchant using commission approaches

This post has been edited by oneline: Oct 27 2016, 12:57 PM

Becareful of what you posting here. Yes you wanna rant about it,but its not a smart way as they can sue you for defamation thru official channel.

I bought an item that arrived not as described in the ad. Can't find anywhere I can complain within the ordering page so I wrote a 1 star review. Next day the ad taken off either by Lazada or the merchant but item still for sale with the same deceiving description in another site.

This post has been edited by Darth Vaper: Oct 24 2016, 02:24 PM

lol, this part

yes, lazada penipu scammer
even stuff sold and fulfilled by lazada is scam

Advertisment: Win7 pro
before price RM7++
after price RM4++
no where in the advertisement mentioned that it's OEM

>Mid 2014 bought 1 copy
>arrived OEM Win7 Pro
>filed for return, item not as advertised
>I've even explained to them the difference between retail and OEM license
>they say will send another copy
>okay.png
>second copy also OEM
>return for refund
>they agree on refund both via email and call (good thing got call recorder)
>2 months no refund
>keep sending reminder every week
>Dec 2014,still no refund, threaten to report to consumer tribunal
>Jan 2015 finally refund for price paid, courier charges for return was not compensated

if you cant beat them...join them

try other platform perhaps?

actually nowadays I can see lazada getting lesser promotion compared to last time...

you know the tv3 coupon, literally free money...
and I keep lurking in lazada waiting to grab flash sales item... that time was the best!

nowadays? mehhh

This post has been edited by BlurGuy1992: Oct 22 2016, 11:32 AM

This is like capitalism.

'If you can't beat them, you make yourself' - This is entrepreneur thinking level.

Whether you like it or not if you don't join them you will be left behind. The retail landscape is changing.

most online commerce platform with payment gateway did charge % of every transaction made. That's how they make money

If buyer apply voucher, the discount is charge towards seller, not lazada right? I always see the invoice from seller is with discount. Kecian them if like that. Lazada suka suka give voucher tapi seller have to bear.

Anyway. I'm a buyer so good for me lol. No

TS is the fool here. did not factor in shipping fee.

are u sure? we have in business for more than 10 years . I have my employee in more than 3 branches. Lazada doesn't accept individual seller. They need a business/retailer account only. And yes, we bought mouse supercheap from our trusted distributors, we bought it for RM 6 and we sell if for RM 12, we should get that profit for RM 6. The mouse is cheap, average market price is RM 10.


'Sell cheap also u complain'

a seasoned seller like you did not factor in shipping fee and blame lazada?



hello?

U didn't read the post. Lazada didn't charge shipping fee before. They told us it's free shipping RM 5.30 for every order for customer. They just started to charge us without notification.

These days, i find that 11street or Gemfive offer better deals than Lazada. As consumers, we have to be wise to compare among the sites to find the best deals.

you are so funny.

Their new interfaces they keep changing. and also, we have more than 1200 products and there is no option to close our shop, instead if we want to close all, we need to click one by one deactivate item. Lucky got workers can do this .

kesian ts posting in kopitiam, you should post this in s.kopitiam if you expect no troll/flamming lol.

anyway, I know nothing as a seller. but as a buyer, I personally still find that lazada is the best place to buy something becoz free shipping and always got voucher to use.

it's ok la. This is normal la. I'm not a new member in Lowyat. look at my registration date, since 2006. and the old account got one since 2003 joined lowyat. Lowyat of course got many trollers . I don't mind la. This is really normal. So many hingus kids infront computer keep typing.

This post has been edited by oneline: Oct 22 2016, 11:54 AM

those trafics n markets u got to ur shop u think free? go ahead n try selling urself then. ull make better profits.

actually we have a big online shop that is operating right now. And it's getting more customer. Better income than Lazada That's why even if we close our shop in Lazada we don't lose much.

This post has been edited by oneline: Oct 22 2016, 11:55 AM

few hundred ringgit thing and you proclaimed "worst story"
i think your kind of level, sell in lowyat garage sale more suited for you

Can I ask something.

The Vouchers.

Lazada or merchant bear the loss of profit?

I think the story should be the same for people that sells things under RM20. Phone accessories should be tops.

actually is not about money. it's the worst story and experience of their customer support. I really don't mind losing that money in the company account. But, I just wanna make other sellers (small business) aware that, they going to face the same problem like me in the future.

You can use bulk feature to upload. I got like 7 staff only for online shop. But we use excel to upload, it's faster.

I reckon it's lazada or the code sponsors (e.g. TM code, TnG code, tesco code and so on).

This post has been edited by 10taywol10: Oct 22 2016, 12:02 PM

some is from Lazada some is from merchant

just now u said i sell cheap, then now u said why take so much profit. I don't get u. A very professional troller.

lask week got glitch or something wrong
my wishlist pineng powerbank 983s sold for RM1
this item sold and fulfilled by lazada
they honor it and shipping fee rm5.30 hahaha
maybe i just lucky to get that powerbank for rm1

So u got big huge successfully online shop n start off this thread by bashing Lazada? lets me guess, next u going to talk about ur shops n products ure selling?

Merchant. Lazada = no lost. They keep getting money. We join their discount/promo just to get more sales not to get more profit. We lost profit like just paying them for advertising our products online.

This post has been edited by oneline: Oct 22 2016, 12:06 PM

sell exp then you will say i go to buy at physical shop better, apa u mau?

no. why would you think about this?

y don't u say free is better?

This is capitalism. What is the smartest way ?

50â„… profit jual mouse???

After china. Bought over everything become shit

Mudah >all

Why not just open a topic and ask k about it, there's several /k/ doing business using those site

market price is RM 10-12, we sell it following the market price. How much u got the price through distributor is your own profit. Sell products following the market price is better than selling really cheap or expensive. That's why distributors set the Retail Suggest Price (RSP) to dealer. What do you mean?

This post has been edited by oneline: Oct 22 2016, 12:21 PM

Yes, normally should be around 200%+ if direct import , but it also depend on pass thru how many middle man.

There also defect need to tanggul sendiri after warranty given by manufacturer and stacked old stock.So the profit around that is quite normal.

For shop, if you able to import fancy useless stuff at cheap price. The profit is very high. Example those China brand fancy keyboard mouse headphone

This post has been edited by stupiak07: Oct 22 2016, 12:28 PM

Lazada sellers also penipu scammer

The other day wanted to buy casing for my 7edge (cos note7 exchange program) and click to buy liao.

2 days later they cancel my order. When I checked online again, that same item which was rm50~ before all no more

Everyone selling for rm80 liao. Lucky I placed by COD. If use bank / credit card dunno when they will only refund me already

thanks ts for posting this and remind us especially on the ones who wanna go into the seller role. It is unavoidable that these middle men always wanna charge high fee to earn a profit but incur loss to the sellers instead, still seller will earn advertisement traffic. And it is a win-win scenario.

meanwhile Jack Ma is laughing all the way to the bank



"An honest man is a poor man"

This post has been edited by chokia: Oct 22 2016, 12:29 PM

I damn hate cheapskate buyer/consumer like in /k. Expect everything want sell them at cost. Bad for seller, good for consumer? At least be reasonable abit. If i come upon customer like this i will bitch slap them.

There is actually a rule that merhant need to comply with Lazada where Sellers cannot cancel any item that customer purchase. One item cancel = fine of RM 50. Meaning that, the item you bought RM 50, the seller got sued by Lazada RM 50. No profit.

So sellers need to work hard to deliver all items. We have no history of cancelling order with lazada

For a minute let's assume OP is at fault (Not that hard since many already think he's wrong), don't you think even after that he tried to contact Lazada and they simply won't answer him properly? As a partner, Lazada is responsible to help their suppliers with anything related to sales. If suppliers pulled out from Lazada, Lazada would lose too.

It might be an isolated case but I still feel Lazada could and should have handled the situation better.

minus salary, tax, gst, operating cost, etc, you won't see much money left, even selling nasi lemak has much higher profit margin

Problem is, many of them like this one.

one of my fav reason: I am just a student so you must sell me the Iphone 7 casing to me cheap cheap

and yeah, I also wanna do like this

Indeed. Sellers have overheads and require profits too. Some buyers think the sellers don't have staff to pay to and don't have families to feed.

Padan muka them then

The item I ordered was also rm50 lol

+1

Good info.

I thought all these while if seller simply cancel the order, well, that's it.

If foolish then cannot become businessman liao.

Ts and you sell those rm6 mouse is a waste of everybody's time.



Postman included

they don't want their boss to make money but they want their boss to pay them 20k

that explain where sorry voucher come from. o wai!

I am quite surprised that you can have some patience to deal with them cheapskaters for 20 minutes.

What kind of item that you are selling anyway?

The last time I kana was for a brand new book, selling retail outside for rm 49.99 and I was selling for RM 35 because wrongly bought, the buyer still have the nerve to ask me to sell for rm 15.

lucky I ask him to come around my place otherwise... imagine all this shit scenes just for a mere rm 35

Some seller already markup price factoring in shipping fees before listing items on lazada pages

example is caring pharmacy, at lazada sell 1 item price rm30, at 11street or gemfive sell cheaper than that, and at retail maybe even cheaper.

try adjust price according to your margins, should be ok.

I feel you bro

some fellas think if direct import from china = 100% margin. then how about transportation cost, storage cost, etc?

last two weeks I went to lowyat to buy something, then I met my good bangla friend who worked at level 1 hp shop, while we were talking one girl came and asked how much tempered glass screen protector for ip6s, then he said rm20 best price. then bargain bargain bargain last price she asked was rm5. then I was like she said if she buy directly from taobao it only cost her rm3.

my bangla friend said " kenot lah miss already cheap lah "

she have the guts to ask him to call his boss. then his boss came lah. she complain that the bangla being rude to her and cannot entertain her request. the boss straight away say " itu harga rm20, if you want to buy, buy . if kenot pay, buy somewhere else "

that girl face dem malu one I tell you. straight away chow from the shop.

I dont understand why some merchant even bother to sell items under RM20.

wah
so scary~

Interesting

So u sold at rm15?

One reason is because we want to clear stock. Sell under RM20 also complaint.



Sell cheap = Not original, Not good quality, I dont want
Sell expensive = Wow very good quality, but I cannot afford. Can sell cheap a bit ah?

Buyers attitude.

This post has been edited by oneline: Oct 22 2016, 01:54 PM

of course no lah

ada black and white ?

got proof we keep it in case Lazada needs to start this case in court - we are the one who should bring them to court . We even have a copied of an online training video where all conversation between trainees and trainer is recorded during the live session. The trainer clearly said we will get RM 5.3 free shipping for every order and yes we got it for few months but the problem is they just started to charge us shipping fee without ANY NOTIFICATION last few months.

This post has been edited by oneline: Oct 22 2016, 02:00 PM

Hey, I'm curious.

is it possible since you have gone through everything on how they operate and since you have your own portal, why don't you overtake them?

I mean having another portal where all /Ktard can enjoy the benefit from your service while you're making money.

50% is low bro. u tak tau aje

Lol funny la I see some of the sellers here bitching about consumers bargaining. You fat cats have gotten too comfortable with your high profit margins in the past that you're unable to deal with competition. Either you sacrifice your margins to compete with online businesses, or you weather the lower volume like a man. No point coming here to share your plight as customers only care about quality products and quality service at a reasonable price.


P. S. If you don't like people bargaining, just enforce sticker price at your shop.

It looks like a grey area in lazada regulations on merchants.
As for consumers vs providers issues.
Its typical... seller/buyer are opposing to each other. Everybody wish to take a bite from others.

last time lazada no shipping fee. now even small item also kena charge shipping.

TS,

I been with Lazada for a long time already. You're at fault for didn't read the terms carefully, correctly.

But the only issue I'm facing right now is the price war among sellers. In the end, the manufacturer win because sales increases, consumer win because price getting lower and lower. BUT TRADERS CAN ALL GO FLY KITE!

Start selling online only if you carry your own product or brand, or else don't bother.

Stop mislead the reader with wrong information.
Lazada is the one bear the voucher amount, not merchant.

I would have to agree with this. My items invoice is the original.price before my voucher.

sell cheap will kena tangkap

u duno?

. u tahu tak thosr mouse pendrive banyak banyak kat lowyat/digital mall part of them not cost at all?
example like mouse under HP brand. this mouse come bundle with laptop bulk order.order 20laptop free mouse.
seller wont gip free mouse to customer.....those router and networking modem also same. bought router got free adapter wifi. selling at RM 11.



please dont tell me u got usb mouse 3d scrool at rm6 cost. thats expensive. If rm6 cost for 1000dpi mouse its ok

upload 1200 barang tak bermakna u akan jual 1200 barang. yang akan terjual 10% - 40% margin each rm5 (minimum) so u kira la 10% of 1200 = 120barang. x RM5 baru RM600.

kejap. aku ada soalan nak tanya. u mad because lazada suddenly are not free shipping anymore. but u said u have big online shop(i am expecting its under your domain/company name) but who the hell bear cost for shipping for your "big online shop"?

either u sendiri give free shiping OR u minta kustomer pay for shipping. but for your information poslaju already increase fees 20% for shipping. its. no more RM 6.00 under 500gram.

Good to know..

You tala baca properly lah.
For first 1kg, it is BUYER who is free but u will bear the charge of rm5 + 6% gst - 5.3.
If over 1kg lets say 3 kg and assuming every 1kg add rm3, the buyer will pay u rm6 but your total transport cost chargeable on your company is rm5+6+6% = rm11.66
Next time listen properly before rant. it has been like that since 2 years ago when i joined.

charge lazada. we as merchant got no loss. thats why if u were to check lzd mia profit/loss, they actually making loss every year.
their objective is to build user base, not earn money.
when they got big user base, big company will buy them with crazy high price (hint: alibaba)

Are u sure u r lzd seller? since when lzd charge u when buyer use voucher to buy your stuff?
ko biar betul?

when the trainer said "we" that means as buyer, not as merchant

sales increase but their product price mati coz kena sell below rrp like samseng.
new rm3k. 1 week old sell rm2.8k. 1 month old sell rm2.5k and so on. making their product doesnt worth much and terrible second hand value.
that is what u get when u get a big network of reseller.
look at apple, even in the mid lifespan their phone still can sell at rrp or maybe slightly lower because they control 9 9.
many small reseller will complaint to manufacturer and eventually they need to jaga and control the price.
thats what happened to directd as i was told. u can see their price not as competitive as previous when they gain traction.

i think u're bigger retard.
hes account will be negative, keep selling, nanti jadi big negative.
u buy 6 sell 2, u also lose. now u double loss
u have agreement ma. nanti kena sue.

son, u just went full retard.

thanks for reading.

Look who answer the question about shipping fees. You have been with lazada for a long time but lazy to check your income statement. I and worker have been carefully read the Lazada contract. Go hire one to audit your income and start to join my 'demonstration'

Perhaps, before we join Lazada they charged RM 5.30 then, when we join they gave free RM 5.30 then they started to charge back RM 5.30 started September 1st this year. and the problem is, they didn't notify us they charge us on every order until we checked audit our income statement. and when we ask for returning back our money, nobody cares from their side.

Nope. You are the one who misled reader with no fact. When you join promotion/voucher event, you got to agree to Lazada to sacrifice your item's margin for Lazada's commission. You cannot see how this system work. Go hire one guy who is expert than u to manage your Seller Center.


Troller.

I don't get you. You tell me, 3d scroll mouse that cost RM 6 is expensive without no reason.


How Lazada makes money?

About the shipping: POS LAJU? We don't use POS laju. 1 order = 1 hour waiting to pos item. Yes we have our own delivery service = free shipping and we became partner with few delivery services to get lower shipping rate excluding POS LAJU. Shipping rate is low. Customer can choose several couriers based on their preferences.


2 years join but not able to give fact here for me to read. But just let me quote some of your misled answer here:


where to read? to read properly from where? you are not pointing me to the right direction.

I'm now lost my mind with your calculation. Not sure if you are merchant.


If you look at the capitalism system, I feel sorry for you because you are in the lowest level. You don't know how big company makes money.


I have answered this.

This post has been edited by oneline: Oct 23 2016, 08:49 AM

Lazada memang penipu...say got stock buy already say no stock then took 2-4 weeks to reverse the payment.
Whatever u ask they won't layan

but to a consumer, very gooding oh.

i already returned 4 items because of various reason and they didn't ask shit.

despite your rebuttal, im still alive and selling in lzd over 2 years and able to balance my acc with them. maybe you should sack your account team lol.

on lazada.sg , i provide feedback on the sales page, which promoted by Lazada, as they team up with oneplus, but then the delivery is the worst i have, then i write feedback, it is not approved ( there is no vulgar or anything, just bad review)

when you can't explain more. this is your last conclusion

well, it certainly aint my obligation to guide nor teach you since im not in anyway a lazada worker LOL.
For us, it is good if lesser seller compete with us hahahaha.
sorry but thats why survival of the fittest rule.
happy closing

I do agree. Biar la, lazy to explain further. Lesser seller, lesser competition.
Should also thank TS for chasing away some potential seller. Can see some of them here actually believe in what he said.

u sure your "free shipping" didnt exceed RM600 that your "loss" to lazada ?

bad to seller mean good to buyer

TS dont know lazada already ranking one of ten top website visit by malaysian. mudah lelong also kalah to them.

thats why. org kite call this bodoh sombong.

tak mau jual kami tak mau beli. senang cerita kau hilang banyak bakal pelanggan sebab lazada ni mudah untuk pembeli.