anyone can access mydigi app?

Cannot access since morning. But I can access my account from digi web. The unlimited weekend 4g quota is actually 100gb.

wow. seriously 100gb?? no speed cap? this awesome man

So far I didn't see any tnc about speedcaps. Guess we have to wait this weekend to find out 

So far I didn't see any tnc about speedcaps. Guess we have to wait this weekend to find out 

I just copy paste rgchai's and my similar problem. Thanks dude!

QUOTE(rgchai @ Nov 28 2016, 01:47 PM)
Yes. If rm5 for 3GB really cheap. But I'm facing stupid issue from Digi currently due to this rm5 quota.

Realised that after I bought the rm5 for VOIP topup, the Internet speed becomes very slow. My connection is at 3G with at least 3 bars signal, no 4G coverage at my area yet. Speed test result come out less than 400kbps! I did tested the sim card on different devices including using samsung note 4 phone, tested at different location, all give me the same turtle speed. I'm wondering maybe currently all the usage deduction under VOIP quota which having low speed Internet. I can only confirm this after I can finished using this 3GB VOIP quota, see if the speed can goes back to normal.

So... the initial 1GB free quota from Digi for 5 days is totally wasted now, no chance to use it as all quota deduction still under that turtle speed VOIP quota. Feeling like back to old days using streamyx with 384kbps speed.... really not easy to fully consume that 3GB quota with the turtle speed mad.gif

Already wrote to Digi Support but didn't get any feedback yet.  vmad.gif
*
I also faced the same issue too!

I just simply tried the VoIP yesterday. Then to my dismay, the speed became really slow.
Before this i can achieve 4G LTE around 6-7mbps dl, 4mbps ul. But after having the voip, now became 0.34mbp dl, 0.3mbps ul. Tried to restart the router and restart pc still the same!  doh.gif

I immediately called digi hotline and asked the CS to FORCEFULLY REMOVE the voip package but i don't mind wasting the rm5. They said they need to investigate it first and will give me a call to update on the case.

U know digi people personally.. Good
Better than CS..

Glad to know u have direct connection with Digi

shoot them back gao gao la...if based on this concept mean that i can surf facebook, twitter gaming using video streaming quota? digi is a joke, unlimited video streaming restricted to 10GB?? better complain to MCMC let them learn smthg.

Thanks bro. The issues for new broadband plan in summary:

1. Digi blocked VOIP call on broadband package, force customer to pay rm5 for the 3GB VOIP quota.
2. After VOIP quota added, all the data usage (everything including FB, Youtube, Internet Surfing, etc) will be deducted under VOIP 3GB quota instead and throttled 384Kbps speed.
3. In order to get back to normal speed, I have to used up all the VOIP quota first. But after VOIP quota exhausted, VOIP call not longer working again.

Meaning, if you want to use for VOIP call, you can only use the broadband at 384Kbps speed with 3GB quota. If you want to get full speed Internet, VOIP call will be blocked.

Hope Digi can come out solution asap.

glad you can get to normal speed. Last time I made a typo. I only used up 200MB out of 3GB. SInce yesterday i blast Youtube with multiple devices and left running till morning, now only used up 2GB. Left with another 1 more GB to go hahaha!

I called up digi hotline again yesterday. The lady said they already CANCELLED my VoIP package but then i argued it is still inside my myDigi usage monitoring website. She said that it is like that and can't do anything but she confirmed Digi already cancelled it earlier.

 

Sorry guys. Digi doesn't want to answer me except they'll investigate. That's just all.   

Sorry guys. Digi doesn't want to answer me except they'll investigate. That's just all.   

Sorry guys. Digi doesn't want to answer me except they'll investigate. That's just all.   

wow. seriously 100gb?? no speed cap? this awesome man

It's ok bro. My problem already solved, thanks to rgchai's method of fully consume the voip data to get normal speed.

But i still want to know why the throttle down and why view youtube takes from voip data bucket?

Cannot access since morning. But I can access my account from digi web. The unlimited weekend 4g quota is actually 100gb.

It's ok bro. My problem already solved, thanks to rgchai's method of fully consume the voip data to get normal speed.

But i still want to know why the throttle down and why view youtube takes from voip data bucket?

anyone can access mydigi app?

Maybe got bugs

What rgchai's method?

Well, this is not the first time Digi makes customers mad with their bad tactics.