what? if line ade prob, ask them come check, is it's our issue, will service charge rm53? omg...

last time i ask them come check like unlimited times, my home streamyx always ade prob

in any case, please lodge a report with TM so that if your UniFi is down at least 4 days, you can ask for rebate

min. 4 days. Yes, that was what the TMpoint staff told me when my UniFi was down for 2 weeks earlier this year.

maybe your case is different due to upgrade but they failed to activate your new package.

Guys, I subscribed to VIP50 and this is what I get.


Is it suppose to be like this?
If not, where do I complain?

Default equipment, the one that they give.
I called TM, thanks!

This is what it looks like
[attachmentid=7645457]

Saw this from TM  FB page about 'On Site Support' and 'Equipment Replacement' ...





Maybe you can shared this in the first page of this thread?

Is Unifi upgrading our upload speed?

Anyone encountered similar?

Below is my speedtest

Can I be just selfish and hangon to it? hahaha

Will see how long it last, and probably reboot tonite...likelihood just  a glitch

They called and I myself called for them. I did speedtest. On speedtest.net and 3 other other speed test websites the results were all 10-15mb. However with the tm speedtest, I can get 30mb 

How come there is such a big difference?
I did 3 runs on each website.
From my experience calling TM, they will ask me to use the TM speedtest so there won't be a problem according to them based on TM speedtest.

hi fellow users, i just subscribe unifi and i realize update apps and youtube is slow on my ipad, but speedtest show 30mbps..

is this normal?

As of today, I have now 'officially' join fruitie's "28Mbps Club" Dont know what happen..last week my unifi down for about 30 minutes, then when service is restored My unifi download speed can only max at 28Mb compared to 33-35Mbps previously . Seems that is the norm now 

I also noticed, my pc network adapter now also identified as " TMnet (Intel® 82579V Gigabit MY) instead of  "Intel® 82579V Gigabit"

Why suddenly got "TMnet" and "MY" at the end 

I've contacted their customer support both by phone and email. I'm not sure what MCMC is?

Is that possible to call up 100 telling them to upgrade my router due to coverage issue(only getting 1bar at the kitchen ) and only getting 12mbps even tho I signed up for 30 + disconnecting frequently during night

Yeah was on Lan cable just to prove myself wrong but still the same thing    anyone here get to upgrade their router FOC by calling 100? Saw few ppost on FB last week somehow manage able to get them upgrade the router

Still on contract that is why I wanted them to change it    1 device connected already like this imagine 5 device 

But the TM hotline will always ask me to use TM speedtest as they don't recognize speedtest.net. They only want me to show them the TM speedtest.

U mean unifi 50mbps is RM229??  I saw in their website it's RM249

Thank you so very much for your advice. This is exactly what I'm going to do.
I also emailed them yesterday and their reply was that "the case is open and we are investigating".

hi guys....my current unifi contract had ended....30mbps still rm229 per month....so can i go terminate it and apply the cheaper one?? or 50mbps?