sorry bro...how do I do that? just call their customer care is it? sorry kinda noob question

Yes, you can call them to complain, ask them file a report so that you can further complain to CFM website.

You are using Streamyx 1Mbps?

we consumers need to make this big like maxsheet case, so there are so much more TM users and maxsheet users

forum image limit

not known coz like maxshit case

just tick yes, ignore the nombor...if you tick no, skmm guy will call you to verify your complaint, just said already complained.

true, TM just cash cowing streamyx users.. need more exposure, tweet them, share on facebook.

I'm free from streamyx d!!
Cant solve my tech issue. Waste my time. Fedup.

What you using now

Stupid streamxy, free upgrade from 4GB to 8GB still gotta go to their Streamxy center!

Not auto! Msian customper service at its best!

that should be the way. my own experience when upgrade can happen over a phone call.

had my streamyx on my parent's homeline since I was in university until working.

I didn't bother with the bills. and my parent's just paid without checking.

until one day I found my rm80 (or was it rm60) without modem package was replaced with rm1xx with modem. didn't even get the replacement modem since they saw my belkin 11g devices were far more superior to tm's back then.

I followed up with tm. turned out that telemarketer called home, offered the new package, and for verification, asked for my mother's name.

I screwed tm - because back then there was only my youngest <6yrs old sister at home and she can also give that verification. and tm also can't retrieve the call record nor determine which telemarketer fucked up.

the refund for difference between original and replacement packages amounted to somewhere around rm1k. but tm refuses to issue cash/cheque but instead converted as credit balance - so we didn't need pay bills for probably 8 months to zerorise. but my father wants to cash out, so terminated the phone line, immediately re-sign the number again under my mother's name, and reassociate the streamyx login again.

so connectivity-wise, phone number is retained, downgraded streamyx speed, and we get back ~rm1k in cheque.

This post has been edited by cicak.fakir: Nov 16 2016, 09:14 AM

At least you got free upgrade.

how much your bill now? rm140 monthly?

4GB to 8GB ..wut.. so fast..
so anyway got my rebate due to *keep downtime* and different TMPoint gave different answers on my 8Mbps request (no chance of seeing unipai here so asking for 8Mbps instead)

1. TMPoint said my cable length is too long from DSLAM (lol k, my friend 2KM+ can get 8Mbps)
2. Another TMPoint said can support but port full.

Yeah...only upon asking,........

Yes.........

then no difference than the previous promo... but still ok la...as long "double the speed for the same price"... lol

Not that it's that fast anyway!

Few days ago
Asked if my town got 8mbps but

The staff lcly said to me
Kalau ade slow ker, disconnect ker, apa apa jer
Jgn Datang complain, kita tak layan

Baik encik ambil unifi ni
Myr 199.. Takde masalah punye
Free installation bla bla bla

Straight say
Takpe tak minat
Mahal sgt and walk away

Poor fag can't afford 200++ monthly

sometimes these TM cs don't know what they are talking about... for example, one office using dedicated line and the login is xxx@tmnet. Every time when we need to contact tm, they keep telling us we should use xxx@streamyx to login... for yearsss, all tm cs failed, like no one teach them setting for dedicated line is different from others... so i guess the same applies when they talk to us about plans and bills.. not all cs really know the whole thing

lol nampak sangat nak commission on unifi

ikr, but for me I just straight ask on their official twitter @TMConnects .. most of their dept doesn't link or update each other. some dept said can upgrade/free promo..then on tech dept said cannot.

I complain almost 1 month now, still got nothing from TM.

That bad?
You have to visit their TM center to ask. That's what they told me