Chat Streamyx - Unifi Lite rebrand?, Bye stimix, hello unifi lite? Rebranded
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 Oct 23 2016, 03:52 AM
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#1
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory   
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Did you guys emailed them directly or through the website? For the website there's a box to fill the report number, but how exactly can I open case to get report number for the unfair price? Need to call them out can I do it online?
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Oct 23 2016, 03:58 AM
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#2
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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QUOTE(WiLeKiyO @ Oct 23 2016, 03:24 AM) Already wrote an email to CFM using TS's template. Did you complained to TM first to get report number, then include it in your email CFM ?Finger crossed I get a discount/free upgrade from TM.  |
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Oct 23 2016, 03:57 PM
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#3
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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QUOTE(WiLeKiyO @ Oct 23 2016, 02:10 PM) TM really doesn't give a single f**k to their customer. Hey did you emailed then directly or thru website? Should we open case first to get report number or? Any other way to get report number besides calling them?UNIFI 5MB also upgraded to 10Mb for free at RM149/month, yet they charge RM140 for 4Mb streamyx.  This post has been edited by neuro4869: Oct 23 2016, 03:57 PM |
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Oct 23 2016, 04:14 PM
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#4
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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QUOTE(WiLeKiyO @ Oct 23 2016, 03:58 PM) I email them directly. They don't even bother me to open a report, I honestly think that the reply I got is a system generated reply. QUOTE(cham18 @ Oct 23 2016, 04:07 PM) hi i trying to send a report to cfm...but when i click send they ask me to fill in no laporan SP...is it i simply fill in any numbers? I just called them for like 10 minutes( dat waiting time)Kind of insisted them to open report amd give me report number, and just got it. Any way to check the report made online? Scared that they just give some random number lol. And right now I'm gonna report again, this time thru website. Wish me luck, hope at least can get 4mbps for rm110 |
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Oct 23 2016, 04:48 PM
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#5
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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QUOTE(WiLeKiyO @ Oct 23 2016, 04:23 PM) Great, keep us updated. Btw when I submitted my report thru the website, I didn't include my TM account number. Can't find any bills that has my account number written, i wonder if that would be a problemHopefully I can get free upgrade to 4Mbps too. Finger crosses HARD! :thumbsup: |
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Oct 23 2016, 05:18 PM
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#6
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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QUOTE(wira_laju @ Oct 23 2016, 05:09 PM) still pay 170 for slowpoke 8mbps...shitt...not have choice.. Try complain. Maybe can get better deal |
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Oct 23 2016, 07:33 PM
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#7
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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QUOTE Terima kasih kerana menghubungi TM. Merujuk kepada e-mel pihak tuan, kami ingin memaklumkan bahawa pakej promosi yang ditawarkan (dengan harga yang lebih rendah) adalah merupakan antara aktiviti Bahagian Jualan dan Pemasaran TM untuk meningkatkan jumlah pelanggan. Walaubagaimanapun, promosi tersebut tidak ditawarkan kepada umum kerana ianya bukanlah promosi yang dibuat oleh pihak TM secara terbuka kepada umum. Terdapat juga promosi yang dijalankan tertumpu kepada kawasan yang mana kadar penembusan jalur lebarnya adalah sangat minimum dengan pendapatan isi rumah yang sangat rendah (kawasan luar bandar). Secara umumnya, pihak tuan boleh melayari laman web kami seperti di bawah untuk mengetahui akan promosi-promosi terkini yang ditawarkan kepada para pelanggan. Namun begitu, setiap promosi yang ditawarkan mempunyai syarat dan terma yang tertentu untuk melayakkan pelanggan menikmati harga promosi terbabit. https://www.tm.com.my/Home/Broadband/Stream...Pages/Home.aspx Pihak tuan juga boleh mengunjungi mana-mana TMpoint yang berhampiran dengan kawasan kediaman tuan untuk mengetahui akan pakej-pakej promosi yang sedang ditawarkan oleh pihak mereka (sekiranya ada dan layak). https://www.tm.com.my/OnlineHelp/TMPoint/Pages/Kelantan.aspx Segala cadangan dan pendapat pihak tuan adalah amat kami hargai dalam usaha kami untuk meningkatkan mutu perkhidmatan kepada para pelanggan yang amat kami hormati. Untuk sebarang pertanyaan lanjut atau maklum balas, sila e-melkan kepada kami di help@tm.com.my. Tuan/Puan juga boleh menghubungi TM di talian 100 (caj panggilan menggunakan talian mudah alih adalah tertakluk kepada terma dan syarat syarikat pembekal perkhidmatan). Terima kasih. Yang benar, Their email reply. Hope CFM can do something |
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Oct 23 2016, 07:44 PM
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#8
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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QUOTE(GameSky @ Oct 23 2016, 07:39 PM) via tm helpline? basically pointless.. after you complaint via cfm..tm should call you within 3 working days.. and from there just keep saying you are not happy with such layanan and so on ...just use the info from this thread. Already submitted complain on cfm early today. Now waiting.check back 1-2 working days on your cfm complaint..sometime TM will silently said issue resolved and said customer acknowledged on call.. from there you just said you never agreed on it and ask for discount and press more. |
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Oct 26 2016, 03:12 PM
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#9
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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QUOTE(WiLeKiyO @ Oct 26 2016, 03:05 PM) TM did call me yesterday and they told me nothing they can do. The promo for 4Mbps @RM88 is ended. No free upgrade or discount for me as well. According to cfm website, TM says "akan membuat semakan lanjut----" . Still waiting a phone call or anythingSo I write an email again to CFM, I am not satisfied with TM's respond. |
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Nov 1 2016, 01:46 PM
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#10
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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QUOTE(WiLeKiyO @ Nov 1 2016, 12:28 PM) Any update on your case ? No update lol wtf |
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Nov 3 2016, 02:35 PM
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#11
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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QUOTE(WiLeKiyO @ Nov 1 2016, 02:02 PM) Same here, damn it.  QUOTE(citacitata @ Nov 1 2016, 02:32 PM) It's okay. My dad also everyday complaining about paying rm120 for his 2mbps... Lol i just got a call, they want to offer me rm120(excluding gsti think) for 2mbps wtfAnd according to budget 2017 we should get double speed for same price. Currently paying rm110(without gst) now they want me to pay more for 2mbps. I rejected the offer. |
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Nov 3 2016, 02:47 PM
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#12
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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QUOTE(WiLeKiyO @ Nov 3 2016, 02:38 PM) That's not a good offer, UNIFI user are paying RM149(before GST) for 10Mbps. I added some comments regarding it and some remark about budget 2017( double speed same price). I'm gonna try to push tm more. Fucking monopoly by tmHow dare for them to offer RM120 for 2Mbps. So what's your next step? Btw what about you? Received any call? This post has been edited by neuro4869: Nov 3 2016, 02:47 PM |
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Nov 3 2016, 03:20 PM
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#13
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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QUOTE(darius! @ Nov 3 2016, 03:15 PM) ayam paying rm72.10 for 1MBps.. Lol i think u are already on the promo package and you choose 1mbps. Why didn't you take 4mbps? Btw 88 +6%gst is 93.28. Still better than 1mbps rm116.6 tho lmaohow come 4MBps get rm88?????? fuarkkk  This post has been edited by neuro4869: Nov 3 2016, 03:25 PM |
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Nov 3 2016, 03:22 PM
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#14
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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QUOTE(WiLeKiyO @ Nov 3 2016, 03:08 PM) Still no call or reply from CFM. Hmm okay. I'm not sure what would happen to my complaint on CFM. Will they close it after I reject the offer? If so then i have to make new complaint? |
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Nov 3 2016, 05:04 PM
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#15
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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QUOTE(darius! @ Nov 3 2016, 04:57 PM) bila punya promo ni?? QUOTE(darius! @ Nov 3 2016, 04:59 PM) didnt get the tablet.. Not sure when, i googled it up.was on streamyx 512kb last time before upgred to 1mb.. it was long time ago |
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Nov 8 2016, 04:58 PM
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#16
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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QUOTE(WiLeKiyO @ Nov 8 2016, 03:01 PM) There is no alternative for me, horrible 3G signal for broadbrand, No Yes 4G, Streamyx is the only option to get internet. Dude i just agreed for rm110 4mbps. But new contract for 2 years. Worth it you think? I guess that's the max i can push TM for, no one has ever gotten 8mbps for rm110 right lol? |
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Nov 8 2016, 05:10 PM
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#17
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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Btw, anyone know how to check the current speed on TM website. I want to make sure it's really 4mbps officially, not just wordsay(i mean not Speedtest like that) Haven't looked at TM bill for long time, is the package speed and price stated on the bill? If so then I should see 4mbps for still rm110 on the next bill. Can't check bill online cuz have trouble registering at TM online website
This post has been edited by neuro4869: Nov 8 2016, 05:13 PM |
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Nov 8 2016, 07:33 PM
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#18
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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QUOTE(WiLeKiyO @ Nov 8 2016, 06:07 PM) How do you get RM110 for 4Mbps ? Did TM called you ? Current is rm110 1mbps. TM called me earlier in the evening about it. But when I did speed test I still see that my speed is still capped at 1mbps. I will test again tomorrow. I complained to CFM.What is your current Streamyx package ? |
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Nov 8 2016, 08:40 PM
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#19
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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QUOTE(WiLeKiyO @ Nov 8 2016, 07:36 PM) Great for you. Not yet. I'll try to check tomorrow.But I'm still stuck with 1Mbps for RM107. Did TM mentioned on CFM website/email they upgraded your Streamyx to 4Mbps ? |
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Nov 9 2016, 12:29 AM
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#20
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Senior Member
1,077 posts Joined: May 2013 From: Purgatory
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QUOTE(lyc1982 @ Nov 8 2016, 11:35 PM) oopps my bad That's what the TM person said over the phone earlier today. Now still at 1mbps and they haven't updated anything on CFM website. I will check again tomorrow, hopefully it is truei remember i tried to get 4mbps for rm110, but failed and gotten rm130 instead...thats why |
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