Chat Streamyx - Unifi Lite rebrand?, Bye stimix, hello unifi lite? Rebranded
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 Nov 7 2016, 03:42 PM
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Junior Member
297 posts Joined: Jul 2010 
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QUOTE(GameSky @ Nov 7 2016, 02:52 PM) wait till kena those technician different dept again :| yea, last time I was dealing with another case of unifi complaint at my apartment. Every time a different support reply the email. Ended up I need to keep repeating my issue to them every single time. |
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Nov 7 2016, 03:49 PM
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Senior Member
5,144 posts Joined: Oct 2009
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Is there anyway to check the maximum speed supported on my network ? TM claimed that the maximum speed is 1Mbps, but they offered to 2Mbps about a year go.
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Nov 7 2016, 03:58 PM
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Senior Member
6,381 posts Joined: Jun 2005 From: meow meow
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QUOTE(WiLeKiyO @ Nov 7 2016, 03:49 PM) Is there anyway to check the maximum speed supported on my network ? TM claimed that the maximum speed is 1Mbps, but they offered to 2Mbps about a year go. threaten them report to tribunal pengguna due to they lied about your speed, and charging you 2Mbps price, but you only getting 1Mbps. |
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Nov 7 2016, 04:06 PM
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Junior Member
444 posts Joined: Jan 2012 
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thx TS. my parent's house being using streamyx RM88 for 1Mbps for more than 10 years. from this TS sharing information, I will complain and request to TM for 4Mbps.
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Nov 7 2016, 04:09 PM
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Senior Member
5,144 posts Joined: Oct 2009
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QUOTE(mhisyam6 @ Nov 7 2016, 04:06 PM) thx TS. my parent's house being using streamyx RM88 for 1Mbps for more than 10 years. from this TS sharing information, I will complain and request to TM for 4Mbps. Please pressure them. |
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Nov 7 2016, 04:15 PM
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Senior Member
5,144 posts Joined: Oct 2009
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QUOTE(GameSky @ Nov 7 2016, 03:58 PM) threaten them report to tribunal pengguna due to they lied about your speed, and charging you 2Mbps price, but you only getting 1Mbps. They finally called me after I comment on CFM website that I will proceed to SKMM.Now their new tactic come out, say my area only support 1Mbps.  |
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Nov 7 2016, 04:18 PM
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Senior Member
6,381 posts Joined: Jun 2005 From: meow meow
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QUOTE(WiLeKiyO @ Nov 7 2016, 04:15 PM) They finally called me after I comment on CFM website that I will proceed to SKMM. typical, ask them to reduce or provide the speed as your subscription..else just open a tribunal pengguna case.Now their new tactic come out, say my area only support 1Mbps. |
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Nov 7 2016, 04:23 PM
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Senior Member
5,144 posts Joined: Oct 2009
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QUOTE(GameSky @ Nov 7 2016, 04:18 PM) typical, ask them to reduce or provide the speed as your subscription..else just open a tribunal pengguna case. Well it takes them 11 days to respond, I shall waiting another 11 days to respond again. |
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Nov 7 2016, 04:34 PM
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Junior Member
32 posts Joined: May 2015 From: Penang mainland
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F**k!!! I've paid RM180 per month for the last 2 years for measly 8mbps+Hypptv which 80% of time speed test max is less than 7mbps...
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Nov 7 2016, 04:39 PM
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Senior Member
5,144 posts Joined: Oct 2009
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QUOTE Dear Mr, Thank you for contacting TM. Firstly, we would like to apologise for the late response. Referring to the e-mail dated 7th November 2016 on the issue, we regret that you are facing such difficulties. Hence, upon checking in our system, we found that the maximum speed available for your area is 1Mbps which is in accordance to your current subscription. |
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Nov 7 2016, 04:40 PM
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Senior Member
5,144 posts Joined: Oct 2009
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QUOTE(donknowdoncare @ Nov 7 2016, 04:34 PM) F**k!!! I've paid RM180 per month for the last 2 years for measly 8mbps+Hypptv which 80% of time speed test max is less than 7mbps... Meanwhile UNIFI users are paying RM149 for 10Mbps. |
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Nov 7 2016, 04:41 PM
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Senior Member
2,329 posts Joined: Jun 2015
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QUOTE(WiLeKiyO @ Nov 7 2016, 04:40 PM) Meanwhile UNIFI users are paying RM149 for 10Mbps. FML |
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Nov 7 2016, 04:44 PM
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Senior Member
6,381 posts Joined: Jun 2005 From: meow meow
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Nov 7 2016, 05:21 PM
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Senior Member
5,144 posts Joined: Oct 2009
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QUOTE(GameSky @ Nov 7 2016, 04:44 PM) TM marked my case resolved on CFM reply.HOLYF**K I AM SO FRUSTRATED. I demand a fair price, neither do I get a free speed upgrade or bill discount.  |
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Nov 7 2016, 05:33 PM
Show posts by this member only | IPv6 | Post
#475
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Senior Member
6,381 posts Joined: Jun 2005 From: meow meow
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QUOTE(WiLeKiyO @ Nov 7 2016, 05:21 PM) TM marked my case resolved on CFM reply. ask for reduced bill since you're getting 1MbpsHOLYF**K I AM SO FRUSTRATED. I demand a fair price, neither do I get a free speed upgrade or bill discount. |
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Nov 7 2016, 05:40 PM
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Junior Member
139 posts Joined: Aug 2013
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My area streamyx only got 2mbps-max speed. So what will they do since cannot upgarde to higher speed or give discount? While unifi user enjoice higher speed with same price. Fuck tm bias
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Nov 7 2016, 05:42 PM
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Junior Member
206 posts Joined: Dec 2006 From: The Black Hole
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Support this thread, I am reporting too, damn you TM!
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Nov 8 2016, 12:10 PM
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Senior Member
5,144 posts Joined: Oct 2009
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QUOTE We write in response to your e-mail dated 07th November 2016 pertaining on package issue, we acknowledged your response on this matter. By referring to the previous e-mail, please note that the higher package support at your address is 1Mbps. As a reference, the speed allocated to the customer is based on the TM cabinet (port) and the speed support at the cabinet SIG_F001 are as per above. Therefore, the speed offering to the customer may be different in the area. We regret that we unable to provide any discount for the monthly subscription fees because the package offering is valid in the market. The current price for Streamyx 1Mbps is RM110. Please visit our website at https://www.tm.com.my/Home/Broadband/Stream...Pages/Home.aspx for the details of package. How should I respond ? No free upgrade, no bill discount. Nothing for me. |
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Nov 8 2016, 12:11 PM
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Junior Member
481 posts Joined: Feb 2011 From: Pj 
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Izzit possible if i pasang streamyx now and trus complain later?
hahahah |
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Nov 8 2016, 12:15 PM
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Senior Member
2,329 posts Joined: Jun 2015
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QUOTE(WiLeKiyO @ Nov 8 2016, 12:10 PM) How should I respond ? No free upgrade, no bill discount. Nothing for me. i faced the similar issue...wanna upgrade to 8mbps from 4mbps and tm said unavailable...in other words it's either 4mbps max or 30mbps unifihave to live with it until something changes |
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