perhaps you can give it a try and updates us on the outcome ?
it will be beneficial to those relevant...

First you complain to TM, use the point on the first page. Then complain to CFM.

So fast 2 users here getting free upgrade from 1Mbps to 4Mbps.

so it's kinda confirm RM 110 can get 4mbps after complaint to cfm? I wanna try on behalf my dad, I'm on RM88@4mbps while my pensioner dad paying at full price RM 140

A simpler way to get around the "new subscriber only promotion" is to cut your existing line, then use another person's name to apply for a new line/subscription. If TM ask, just tell them you are the new occupant for the said address. They won't bother to dig up your family tree......

Ooooo..... that one is little tricky.

Such promotion is not advertised anywhere, they only appear with booths set up in shopping malls and such.... As far as I know the event is over but it should return almost yearly. Try search for the lowyat thread discussing the "Streamyx with free tablet" to see if it's on now.

But there's a catch: It is only available to certain area designated by TM, some area TM consider as rural so can get it, some other areas TM consider it urban hence not eligible. I don't consider my place rural but it was designated eligible area by TM 

Ooooo..... that one is little tricky.

Such promotion is not advertised anywhere, they only appear with booths set up in shopping malls and such.... As far as I know the event is over but it should return almost yearly. Try search for the lowyat thread discussing the "Streamyx with free tablet" to see if it's on now.

But there's a catch: It is only available to certain area designated by TM, some area TM consider as rural so can get it, some other areas TM consider it urban hence not eligible. I don't consider my place rural but it was designated eligible area by TM 

well u can try use the why the hidden promotion as excuses..if they said only for certain user group or event..just say y such discriminations.

just bug them

because no one knows about such "promotion" ..

Tuan/Puan,

Terima kasih kerana melaporkan aduan terhadap TM kepada CFM.

Kami ambil maklum aduan yang dikemukakan mengenai tawaran penambahan kelajuan kepada pengguna tanpa bayaran.

Berdasarkan maklumat yang diberikan, pihak CFM ingin menasihati anda agar merujuk perkara ini kepada pihak TM terlebih dahulu agar pihak TM diberi peluang untuk melakukan siasatan lanjut dan penjelasan mengenai perkara tersebut. Ia selaras dengan piagam pengurusan aduan CFM yang memberikan peluang pertama kepada penyedia perkhidmatan menyelesaikan aduan yang diterima. (Rujuk gambar rajah di bawah). Anda boleh menghubungi TM di talian/emel seperti berikut:

Talian Perkhidmatan Pelanggan : +603-2241 1290
Email : help@tm.com.my

cid:image001.jpg@01D27888.60383F30


Namun begitu, dalam semangat menggalakkan kawal selia kendiri (self-regulation), kami mengambil perhatian terhadap perkara ini dan akan membawa perkara ini ke mesyuarat aduan biro yang diwakili oleh pihak permintaan dan pihak penyedia perkhidmatan untuk perbincangan lanjut dan tindakan mengikut keperluan.

Berkenaan CFM
Forum Pengguna Komunikasi dan Multimedia Malaysia (CFM) merupakan sebuah organisasi di bawah naungan Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) ditubuhkan pada Februari 2001, selaras dengan keperluan Akta Komunikasi & Multimedia, 1998 (AKM).

Antara objektif dan tujuan CFM adalah menyediakan cara dan saluran untuk aduan, mengendali pertikaian dan sungutan yang berhubungkait dengan hal-hal pengguna bagi industri komunikasi dan multimedia. Untuk maklumat lanjut, sila layari www.cfm.org.my

Terima Kasih.
cid:image002.jpg@01D27888.60383F30
‘Your Rights, Our Priority'

NAZRIEN NAZLI
Pengurusan Aduan dan Pematuhan
Forum Pengguna Komunikasi & Multimedia Malaysia (CFM)
Tel: 1800 18 2222 | Fax: +603 8320 9083