I'm having issue with OTP/TAC with multiple online services on my OneXOX and I'm fed up with dealing with this issue. Sure, the customer service of OneXOX is helpful but I simply do not have the effort to lodge a complaint here and there to get a simple issue fixed. I'm well aware that this is not OneXOX issue but I simply can't continue using OneXOX service with the issue I'm facing. I'll port out once I finished off my season pass.

I'm still having quite a bit of season pass left in my account so if anyone is interested in buying it from it, drop me a PM.

I am surprised that you have been a XOX user for a year and still having problems with the OTP/TAC. I read quite a few prepaid users having  issues when it comes to receiving OPT/TAC sms, hence why I decided to use my postpaid line for that purpose. I'm sure there is a way or solution to circumvent this problem.

Appreciate your effort but my issue remain unsolved after attempting it. I have previously lodged a complaint to XOX and I believe they have taken similar action and yet remain unresolved. I'll port out once I have exhausted/sold off my season pass.

Any of current user still experience didn't receive tac issues? Mind to share which bank or service you guys having issue in receiving tac?

I am consider to port in xox due to it long validity but tac is very important for me. I think I won't port in if tac was common issues among current user.

how about port out to another celcom mvno like redone, tune talk, yoodo ? so if OTP/TAC problems not fix it means celcom problem not onexox one.

You see, I switched over to OneXOX from TuneTalk. I never had trouble with TuneTalk. The only service provider I had problem is with OneXOX and Yes.

Hmm .....

1. Again, typical misconception on OTP / TAC problem ...... most of the time this issue is a 3rd party gateway problem where onexox/xox does not have any control ...

2. Better line coverage and speed ? Dream on ... MVNO depends on their principal MNO ... if celcom tower gets borked somewhere and cause congestions then onexox cannot do much and must rely on celcom to fix it .... just like when a fiber cut happened not too long ago in the northen area ... all MVNO was affected then ...

3. I overheard some dealers talking over teh tarik that onexox targets 7 million subs for 2020 ..... I'm thinking that's probably the magic number for xox to become MNO and have their own towers ? .... but then again for a company with NOT a deep pocket I don't think being MNO is possible ..... just the spectrum license will sink them ...

Wake up and face reality ... there is no telco that is able to provide 100% satisfaction guaranteed ...

Onexox is an MVNO that provides reasonably good product at a reasonably good price and able to cater for low-to-mid  usage consumers. Their black product is quite competitive with unlimited calls and data buffet up-to 100GB ...

The otp / tac is a 3rd party gateway issue. As zher 4883 already pointed out that onexox is not to be blamed .... but then again ... the general public is fickle minded and most doesn't like to read long paragraphs and wouldn't want to understand the real issue .... and the vicious cycle repeats itself ....

Well explained regarding the OTP/TAC there. It really irons out a lot of misconceptions users have and constantly blaming the telco's. 👍✌

yor are onexox dealer yourself
you should report at onexox dealer only channel.

*apolgise first for 'out of topic' comment

i'd ported to tunetalk a month ago.. immediately faced TAC/OTP problem from certain banks and services.. i do received the sms pin but its delayed, so everytime i received it, its already expired.. one month later, issue still persist despite several contact with customer service of telco, banks, etc..

it seems like certain portion of users faced such issue when they port-in to Celcom's MVNO

If after some time, with numerous reports and problem still persist, the only other solution for peace of mind is to port out to another telco provider. Unless you are really happy with the other benefits of Tunetalk. Someone XOX users who ported out to Tunetalk, claim they resolved their OTP/TAC problems after. All depends on your decision

I claimed this but my data not increase. Why ?

yup. only lucky ones got no problem with TAC. more often than not got problem with TAC with one of the service providers.

dont think they will. i think only few customer got no issue with otp. they will just blame 3rd party (sms provider) instead of thinking a way to fix this issue.

I really don't understand why only a selected few unlucky ones face issues with their TAC/OTP. The pattern seems random and totally unpredictable if you are going to face this problem or not. Surely there has to be a blanket remedy to fix all customers facing this. Sorry, but I am just being curious.

Logically I believe that it does. Just that I am one of those unlucky ones, never to experience it and hope I never do.

yup, just that the incidences is very much higher on this telco than others. my advice, don't use this telco as ur main line or only use it if otp are non essential for u.

if I upgrade my xox to xox black via self care, will they post to current address or address registered to IC? how to change to current address?

I have free 150sms and $5.30 when I mnp my line to XOX. But why when I sent sms, they did not deduct from my sms but deduct 10 cents from my $5.30 cash?

Thanks. Sigh! Wish it was not restricted to XOX mobile & ONEXOX.

Took me awhile to figure out how to use the data from the purchased season pass 😅😅

I tested calling using minutes from the SP, with both calls within 30 seconds.

But when i checked the app, it had deducted 2 mins from my allowance.

Is this the case? I was told the charging block is 30 secs...

I use XOX mainly for phone calls, so is it cheaper to go for the SP minutes or PAYU?

For myself, I'm waiting for expiry date and port over to black xox, since it will remove my expiry worries forever for rm10/month

Bro, which plan to purchase for the mentioned 1 year @RM25 or 4 years @ RM100 validity?

If I were to buy a new sim card, can I chose to buy the welcome package myself later (with 10 days). The dealer was trying to make me buy the welcome package on the spot when I buy the sim card but I prefer to do it on my own later if possible

Hi I understand your concern. My main purpose of suggesting black xox is because of the carry forward data. Its very suitable for irregular monthly data user.

A few questions.

1) I tested both Redone and XOX internet at the same time (exactly same speed test a few times, and different web pages). Swap the sim cards on different phones for accuracy purpose also and test same time.
XOX deducted more than 300MB while Redone only deducted less than 100MB (most likely much lesser as in also included a few days ago data usage). From my experience, just opening a few pages and run a few speed test will not use so much data. Why then is XOX using more than 3x data?

2) I sent 2 sms to 23388 (basically to activate data from season pass and to stop automatic data renewal). I was deducted 50 cents for this? Is it every sms to 23388 is 25 cents?

So it means if I claim it, the 500mb will be active straight away for 30 days and not be in season pass until I activate it when I need it?

How long can I just leave it there before it expires?

Can my XOX receive calls when I'm overseas?

Do I need to buy any package, fulfil criteria?

A few questions.

1) I tested both Redone and XOX internet at the same time (exactly same speed test a few times, and different web pages). Swap the sim cards on different phones for accuracy purpose also and test same time.
XOX deducted more than 300MB while Redone only deducted less than 100MB (most likely much lesser as in also included a few days ago data usage). From my experience, just opening a few pages and run a few speed test will not use so much data. Why then is XOX using more than 3x data?

2) I sent 2 sms to 23388 (basically to activate data from season pass and to stop automatic data renewal). I was deducted 50 cents for this? Is it every sms to 23388 is 25 cents?

Thanks. Its very useful. However, my redone actually consume less data than XOX when I tried previously and this round. Guess I can't cancel my redone yet as I continue to monitor between these 2 MVNOs

My data usage (excude wifi) this monthly is almost all from google chrome. Just testing a bit, already consumed almost 150MB on my main phone. But the strange thing is my XOX app showing more than 300MB used.Even when I swapped my XOX sim card for a short while to the other phone, total usage of both phones is around 300 MB (and that would have included my Redone sim which I tend to use way more but Redone app shows lesser data consumed than XOX apps). Something is clearly not right here with  XOX

I also notice my XOX data usage is tend to finish faster than my Celcom postpaid