Hello there !

Please be informed that international roaming only covers calls and sms. No data roaming.

1. Roaming is usually automatic (depend on phone settings)
2. Should be Telstra/Vodafone. Please call 12273 to confirm
3. Yes, Voopee still works
4. No data roaming.

Thank you.

Hello there !

I know how frustrating the situation can be but please get in touch with customer support at

1)`https://www.facebook.com/xoxmalaysia
2) https://twitter.com/XOX_Malaysia
3) http://instagram.com/xoxmalaysia
4) http://corporate.xox.com.my/xox-wechat/
5) +603 7882 4952

Describe your problem to them whether you have roaming working previously or not at all. If it was working good previously then let them know since when it stopped working. Let them figure out what broke and what need fixing.

If you need to speak with CS at 12273 or +603 7882 4952, please consider using Voopee.


Thank you.

This post has been edited by Oppa.OneXOX: Aug 11 2017, 11:30 PM

Hello there !

The whole eligible period is 60 months total. First year, topup rm30 every month to get 1GB per month. Next four years, topup rm30 every month to get 500MB per month. Total season pass data with rm30 topup per month for 60 months : (1GB x 12 months) + (500MB x 48 months) = 36GB.

Of course, it is not necessary for you to topup every month. Only topup when necessary.

Thank you.

Hello there navilink !

EW = eWallet : a feature that is currently unused. Was told it is a work-in-progress for a future project.
Lyt = loyalty points. RM1 topup gets 1 point. Can be used to redeem items offered at xox onlinestore.

Thank you.

Hello navilink,

Purchasing data / SP will first deduct from MA and then DA if MA is insufficient.

Thank you.

Hello there !

If you have reached to the end of 28 months validity, the account will become inactive and given 60 days grace period to reload. After 60 days grace period, the number will be terminated.

Minimum topup to become active again is rm5 for 5 days validity. You can also subscribe to 1 year extended validty for RM25.

Thank you.

Hello Takokiya,

Please refer here for the available data plans: http://home.xox.com.my/plans/fat-mobile-internet/

Only the monthly and weekly plans can be activated using season pass and only the monthly plans have auto-renewal, so be sure to turn-of auto-remewal if not needed (sms DATA AR OFF to 22111 or use *150#)

Thank you.

Hello Xnet !

Feedback and working confirmation by actual users on international roaming such as this is very much appreciated. Hope this will be of help to others.

Thank you.

Hello there,

Yes, you need to reload RM30 (or the required amount) if you have insufficient credit balance before purchasing any season pass.

Reloads can be done at 7-11, petrol stations, epay terminals, topup dealers or directly from your onexox dealer.

Thank you.

Hello there,

1. You will need at least 12sen in MA or 9sen in DA to make calls (off-net assumed) in Malaysia.

2. Roaming charges depends on the roaming country. AFAIK it is usually RM2.00 for sms and RM2.50/3.00 for calls
For international roaming, you should have at least RM15 credit balance. To get actual current roaming rates and minimum credits required, please call customer service.

3. For internet data plans, the 1GB daily plan at RM3 is available. Should you need a monthly data plan, please look at season pass and see how it can fullfil your needs.

Thank you.

Hello there,

You can do a websearch for onexox sg petani or look in garage sale for a dealer based in sg petani.

Only the first mnp will be given 28 months validity. Any topups made will extend it 1day for every rm1 ... should you need to extend it further then you can subscribe to 1 year extended validity @rm25.

Thank you.

Hello there,

RM5 topup is the minimum required for inactive numbers to become active again. Possible to topup less than rm5 if you ask your dealer.

Thank you.

Hello there,

Yes, you can subscribe item 2 + item 4 and still get the free 10gb monthly data plan.

Thank you.

This post has been edited by Oppa.OneXOX: Sep 7 2017, 10:16 AM

Hello there !

Just to add a bit and help clarify:
1. as per maxubex's reply
2. as per maxubex's reply
3. You will now only get 5GB season pass. If you first get SP FAT5 and finishes the free 5GB data plan quota by day 9 and then subscribe to SP FAT10 on day 10, you will get another free 10GB data plan free.
4. Purchasing any of the special SP FAT/VOICE wil trigger automatic 28 months validity extension. It will override existing validity and 28 months validity extension is from the day of 1st special SP FAT subscription. If your reloads were done before special SP FAT subscription then this explains why.

If you port-in with a dealer then he/she would have advised you on how to maximize/optimize any benefit(s) from your reload(s), special SP FAT subscription(s), options, features and so on.

Thank you.

Hello again !

SP C1 is a normal daily Season Pass combo which is available for purchase anytime by any subscriber. The special SP FAT10 is only available within the first 10 days of a new activation/subscriber.

Thank you.

Hello there!

Add-on is an option to add data quota to an existing data subscription. Example: You have 200MB quota left and wanted to download a 400MB driver update, so you may want to use data add-on option to avoid download disruption.

From my observation, most users rarely use this option but its there just in case. Usually we advise users to just finish off their quota and re-subscribe to a new data plan with a full 30 days period.

Thank you.

Hello there !

Please take note that for new simpacks, the RM10 topup must be done within 24hours of activation/registration and the 28 months validity extension will be updated within the next 14 days (maximum).

Thank you.

Hello again,

The 28 months validity is only given once. You can subscribe to 1 year extension at RM25 as many time as you require to extend your validity further.

Thank you.

Hello there !

ONEXOX only offers prepaids at the moment.

Thank you.

Hello there !

ONEXOX blocks all premium sms content and only allows very limited whitelisted 5 digit numbers to send through (ex: Banks TAC). This prevents the so-called "scam sms" that silently draining customers credit from happening.

Even then, there were cases of premium sms charges that manages to get through due to attempts of unknown party. However, ONEXOX promptly refunded all known/reported cases and will continue to block all premium sms content from getting in.

Unfortunately, all outgoing sms to premium sms numbers are also blocked. Please call customer service at 12273 for futher clarification if you are affected by this.

As for DA/MA, please take a peek at onexox.my for more info on DA - dedicated account and MA - main account details.

Thank you,