The feedback I get from onexox dealers : Onexox dealers give advice to their prepaid users to screenshot the results after checking the status as a proof in

case anything happens to their prepaid plan on/after 01/10/2025, everyone knows that onexox will ask for proof by then.

Remember ??? Previously there are some prepaid users already purchased validity but still gets BARRED/Terminated and onexox asking for proof of purchasing validity.

This post has been edited by xinaixin: Sep 9 2025, 11:15 AM

Dealers who have/already encounter the unsolved problems caused by company will sure advice users to take precautions.

This post has been edited by xinaixin: Sep 9 2025, 08:41 PM

Hi, you will receive sms to show both your data plan subscription is successful and your data plan subscription is terminated/ended.

Waiting for onexox's technical to check ? Good luck to you.

Yes.......sure you're lucky

Hi,the option for RM30(25 days validity) transfer amount have been discontinued from 1st.April 2025

Ha ha ha ! MVNO that hungry for $$$ as you can see that all changes are related to increase $$$

Their dealers who survived monthly KPI say company want to cut cost/expenses and increase profits/incomes.......

So many part time dealers failed their new harsh monthly KPI which caused part time dealer's monthly incentives confiscated by company.

It seems that this MVNO change colour from green to yellow, did anyone notice ?

This post has been edited by xinaixin: Sep 13 2025, 09:30 AM

Ha ha ! comments are filtered out.......

That's wise decision to port-out from the MVNO that change to new "YELLOW" colour. .......was wondering why the sudden colour changed.

Yup ! e-hailing and p-hailing who using onexox/xox data are complaining.......

Nowadays handphones can use 2 simcards and it's a must to have 2 or more different telco's line which 1 of it will be a back up line.

This post has been edited by xinaixin: Sep 22 2025, 09:25 AM

Yeah.......you make the right decision to leave this MVNO.

Hi, you can email to enquiries@xox.com.my or call onexox customer service for enquiry for your case.

This post has been edited by xinaixin: Sep 25 2025, 10:10 AM


Attached thumbnail(s)

Today is 1st.October,2025

To those Onexox/xox prepaid that are selected to be auto upgrade to One-X prepaid plan and didn't top up RM30 in time : -

1) All previous validity will be void and will have 30 days validity from today onwards.

2) All data,minutes and sms in season pass acc will be confiscated.

3) Cannot purchase HAPPY HOUR PROMO.......can only purchase ONE-X monthly plan.

4) All airtime credit will be transferred automatically to the new ONE-X PREPAID Plan.

https://onexox.my/faq/details/upgrade-of-on...o-one-x-prepaid

Clause 11 :

11) What will happen to my remaining data and Prepaid Validity?

Please note that all Season Pass balance (Data, Voice & SMS) and Prepaid Validity will not be carried over to the new plan and no refund will be provided for any unused Season Pass balance or remaining Prepaid Validity. However, your Airtime credit will be transferred automatically to the ONE-X PREPAID Plan.

In good words : Will not carried over but I rather prefer the word CONFISCATED or BURNED.

Now everyone know what/how they treat their users with new T & C,auto change plan and their dealers with new harsh KPI,doesn't they cruel enough ?

In order to save cost and earn more profits, many more are....... COMING SOON

This post has been edited by xinaixin: Oct 1 2025, 09:04 PM

That won't happen if you top up RM30 before 1st.October 2025

[quote=azores85,Oct 2 2025, 02:48 PM]
Does 28 months plan still exist? Can get it online?

[/quote]
NO, no more 28 months validity since 1st January 2025

[quote=HolySatan,Oct 2 2025, 07:35 PM]
Makluman Penting: Penaiktarafan Pelan ONEXOX BLACK “Data Buffet” (DB)

Pelanggan yang dihargai,

Penaiktarafan oneXOX BLACK "Data Buffet" (DB) yang dijadualkan bermula pada 2 Oktober 2025 kini telah ditunda kepada 9 Oktober 2025.

Bermula tarikh tersebut, pelanggan pelan terpilih oneXOX BLACK “Data Buffet” (DB) akan menerima penaiktarafan pelan secara automatik tanpa sebarang caj tambahan. Penaiktarafan ini akan bermula mengikut kitaran bil anda.

Pelan yang terlibat termasuk:

MYSISWA35 (RM35)
B39DB / TBG39 (RM39)
B50 / TBG50 (RM50)
B88 (RM88)
B89DB / TBG89 (RM89)

Apa yang baharu?

Kuota bulanan diberi secara penuh – Kini anda akan menerima keseluruhan kuota data terus setiap bulan, menggantikan mekanisme DB sebelum ini.
Pengalaman data lebih lancar – Direka khas untuk memberi keselesaan dan kelancaran penggunaan internet anda dengan oneXOX BLACK.

Untuk maklumat lanjut, sila rujuk Terma & Syarat di laman web rasmi kami atau hubungi Khidmat Pelanggan XOX di 1300 888 010.

Terima kasih atas sokongan anda dan kerana terus mempercayai oneXOX sebagai rakan telekomunikasi pilihan anda.

1 Oktober 2025

https://onexox.my/notifikasi-pengguna

[/quote]
Previously DB : All the uncredited data balanced are forfeited/BURNED upon billing date, only shown balance are carried forward.

Now : Starting from 2nd October 2025 all (Full) data will be credited on billing date and balanced will be carried forward.
[quote=andrekua2,Oct 2 2025, 09:41 PM]
Oh man, XOX services getting really worse as days passed.
And users are porting out then dealers are forced to register more users to achieve KPI monthly or else monthly commissions are forfeited

[quote=azhar75,Oct 3 2025, 06:09 AM]
Axiata XOX tagline:
" If we cannot convince the Customers, we need to confuse the Customers... "

[/quote]
Ha ha ha.......how long can they use these tactic and how long will they survived if there're no improvement.

As long as you have enough credits (In MA only), there're no limit to transfer credits to other number(Same telco) but there're transfer fee charged to both transferer and transferee.

Usually data voucher in "REWARDS" must be redeemed within 30 days.

AFAIK when redeem a data voucher, the data will be valid :

1) for 30 days if there's no active data plan(Auto renewal will apply)

2) according to ongoing data plan's expiry date as ADD ON DATA.

Wow !!! from RM0.25 to RM1.50, that's 500% increase to the transfer fee.

Agreed, all the new T & C and all the changes are about increase income to the company.

More charges to users and less commission to dealers or even confiscated dealer's commissions especially part time dealers.

.......I wonder whether this changes got any.......with the YELLOW one ?

Yeah.......the validity price hike from RM25 to RM48 from 1st July 2025 onwards.

Now the internet/data are getting worst(Unstable).......always switching from 5G to 4G+ and vice versa causing problems to use internet/data.

This post has been edited by xinaixin: Oct 20 2025, 10:53 AM

Latest info from onexox dealers, recently they received many complaints from 1X prepaid users : -

1X prepaid users subscribes to 1X monthly data plan, credits deducted but can't go online,check balance and it show no subscription.

Call customer service and the answer same as yours....... users "Click end data" and have to wait for technical check