Using 14 digit old account, need to precaution and check the bill whether is updated properly in TNB e-portal website after 3 or 4 working days of payment.

There is several case errors occurred in the TNB system and cannot trace the payment during this month of July and Aug 2016.

tried to add the new 12 digit acc at payonline and accepted... so the issue you all mentioned here is payment cannot get through is it?

i will try to pay later using the new 12 digit account number.... but for now, sucessfully added la....

so far, adding 12 digit account in uobpayonline does not encounter any problem.

only is when proceed to make payment with 12 digit account no. ,will encounter message of "invalid account no. " and cannot proceed further. Tried at 27 July also same. Have send email to uob, yet no reply until today.

This post has been edited by michaelmah: Aug 7 2016, 10:49 AM

Ok... thanks for the info... keep fingers crossed
.. hopefully issue solved by end of Oct....

Yeah and stop calling the customer service. They are not helpful at all. They will ask u to call TNB to verify your account # whereas the issue is at their system. No problem if to pay with mytnb/maybank2u/pbe payonline.

shoot, MyTNB payment is not applicable for rebate?

Any method that I can get the rebate when pumping petrol inside the counter instead of the machine outside?

No, you wouldn't get any rebate if you swipe your card at counter instead of pump payment terminal.

previously myTNB Mobile App already not eligible.

since the new myTNB Web Portal seems to be using same payment gateway, so you're the first (i think) confirming this payment channel not tagged as UTILITIES category.

btw, you chose UTILITIES category for your Wise card, right?

unlikely, because Wise card depends on the exact MCC registered to the cc terminal.

petrol kiosk has different MCC than service station/counter; and Wise only detects petrol kiosk MCC. read the T&Cs.

Yea...guess so. One more question, does Wise rebates for Unifi and streamyx bill?

TM bills (streamyx/unifi) are not in any of the Wise categories. and no, not UTILITIES also.

there's a workaround IF...

1) you're nearby/accessible to Sam's Groceria outlets.
2) one of your categories is GROCERY

if both conditions are YES, then pay your tm bills there. the payments will be categorized as GROCERY (due to Sam's Groceria registered MCC).

Have to go to the shop and manually pay there? There's 1 in Gurney area Penang but it's quite far from my home

This post has been edited by Duckies: Aug 8 2016, 09:02 AM

then you're out of luck.

try getting another card? UOB VOX?

Because your amount is less than rm50. Need minimum of rm50 per transaction to eligible.

This post has been edited by michaelmah: Aug 8 2016, 09:06 AM

Yea that's the second option I had in mind

yes I do have utilities category. going to phone up the customer service.

why?

My bill fulfilled RM50x10. So this should be applicable as well.

the statement should state if it's under utility or not regardless of the amount.

category tagging has nothing to do with RM50x10 fulfilment

i'm also curious why he commented such.