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 Buying from pcgame.com.my, My experience with buying TBC with them.

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Heffalump
post Jan 18 2007, 12:55 AM

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Does PCgame's WOW stock have Asiasoft hologram sticker? I found this thread about imported WOW.

http://forums.asiasoft.net/thread.asp?qid=1066112

Read the reply from the Moderator.
eternallove
post Jan 18 2007, 03:24 AM

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Well,i have two thing want to say:
1.please be honest to your customers,if you have problem and cant make it in time,please inform them asap...not with lies or empty promiese though.
2.please check your own forum more and reply them quick...
http://www.pcgame.com.my/phpBB2/index.php?f=4





Inoran
post Jan 18 2007, 08:55 AM

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well, they are trying to their best to cater to all the customers so i think we should cut them some slack. the Syin woman seems like a nice woman, so it is sad to hear that she is leaving the company =|. However pcgame, i will PM you my Order ID as well for WoW: The Burning Crusade and please reconfirm and clarify if I can get it today if possible? I asked Mr. Subbeh yesterday in the forums here and he said today is the latest i get the game. Can reconfirm thanks you?
RaedeanBF2
post Jan 18 2007, 09:00 AM

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Please PCgame..be good coz i'm ordering the X-52 Pro from you tongue.gif
frega
post Jan 18 2007, 09:17 AM

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This is probably the first time a lot of us are buying from pcgame (its my first) and this sets the standard / first impression for your company. For such a big release, you should have expected people will be anxious to get it on their hands on it asap.

(Its sad that we're wathcing everyone else getting to lvl64 or 65 and I'm still doing WSG)

I'm sorry but you did not handle the problem well. You should've kept us notified if you can't promise the delivery. And the purpose of preordering fail flat out when we're getting it so so late (when I could've gotten it on the 16th or yesterday).

I'm glad you're trying to fix it (and being the advocate of original games etc) but don't expect to not leave a scar. I would consider a lil before I purchase from pcgame the next time around. But BRAVA for effort I guess. I'll be sitting at home waiting for my copy today and tomorrow. Hope it arrives today.

This post has been edited by frega: Jan 18 2007, 09:19 AM
calvinteh
post Jan 18 2007, 09:31 AM

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i have the same feeling as frega. this is my first time purchasing from pcgame and i do find it frustruating i couldnt get my stuff.. not that i'm furious over it. i'm still keeping my cool though.

but then word of advise, stop taking pre order purchases for BC CE if u're not even confirm of the price, date of release, and number of stock u'll have in hand.

syin is a nice person, she helped me a lot on msn feeding me information whenever i needed it. Syin, if u're reading this, thanks yea!

but as a suggestion, i suppose u can track down the purchase dates we made for CE and sell if first come first serve basis. although i do really really hope i could get my hands on a copy. that is the only reason i still have not purchased the normal BC now. i'm still hoping.
8v!n
post Jan 18 2007, 09:51 AM

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QUOTE(calvinteh @ Jan 18 2007, 09:31 AM)
i have the same feeling as frega. this is my first time purchasing from pcgame and i do find it frustruating i couldnt get my stuff.. not that i'm furious over it. i'm still keeping my cool though.

but then word of advise, stop taking pre order purchases for BC CE if u're not even confirm of the price, date of release, and number of stock u'll have in hand.

syin is a nice person, she helped me a lot on msn feeding me information whenever i needed it. Syin, if u're reading this, thanks yea!

but as a suggestion, i suppose u can track down the purchase dates we made for CE and sell if first come first serve basis. although i do really really hope i could get my hands on a copy. that is the only reason i still have not purchased the normal BC now. i'm still hoping.
*
Calvinteh, you are welcome. I'm trying to do my best.

for the wow-tbc CE, priority will based on those confirmed with payment. So, dun worry, you are in the list. But as mention by Andy, please don't put so much hope. Coz we are not yet confirm the stock and only will know the status on 22nd
Kravo
post Jan 18 2007, 10:01 AM

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I attempted to buy online from PCGAME last week, that's my 2nd time. 1st time is about last month.

both times end up problem with their credit card merchant site.
Called them and suggest them F-U-C-K the vendor.
1st time give javascript error!
2nd time the site not even exist!!!

Well, I got my copy from friends who buy from Software Boutique.

I did a purchased with PCGAME last time, buying the org WoW and another game, no problem though

This post has been edited by Kravo: Jan 18 2007, 10:56 AM
deejay220989
post Jan 18 2007, 10:06 AM

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They din wrap my games properly always -.-

I changed my FF7 game for about 3 times in order to get the game CDs without any scratches!
Inoran
post Jan 18 2007, 10:12 AM

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8v!n, are you Syin from pcgame.com.my?

This post has been edited by Inoran: Jan 18 2007, 10:12 AM
SexyBack
post Jan 18 2007, 10:19 AM

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As in my topic, those CE are really hard to come by.. everyone limited to 1 copies and yet.. some 2... the quantities of the CE is 2,500..
the CE sold out in 30mins or less....

check this http://forum.lowyat.net/topic/399244

And I dun think pcgame.com.my can sell at rm399 either...
from my point the ori price 70USD = rm259 and yet shipping
atleast rm399 <

Hi syin smile.gif


mainFrame
post Jan 18 2007, 10:39 AM

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the girl on the phone at PcGame.com.my gonna quit oredi?!?! cry.gif wishing all the best to her..

btw, i always have good experience with the company..delivery was always prompt, customer service one of my better experience when purchasing online..
n yeah, i also pre-odered my WoW:BC from here..but i've no complains with the slight delay coz i've put in mind that things might go wrong sometimes especially with the amount of interest generated by WoW! sweat.gif

yeah, it's a game everyone wants ASAP. it's a game where everyone wants to not be left behind. BUT it's not like the game will end even if you're late a few days. nod.gif

nwy, i hope PcGame.com.my will look into this experience and learn from it so that these kinda things don't happen for future releases. Don't be discouraged by all these problems and complaints but strive harder to be better and eventually the best in this business. notworthy.gif
SexyBack
post Jan 18 2007, 10:46 AM

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my suggestion to PCgame.com.my
shd put delivery time more accurate.. i know some customer r crap and shit... but u put 1~7days or 5days... no one will really complaint.. if u oredi put there... a certain time frame will help a lot..

juz my 2 cents....

p/s: syin voice very sweet tongue.gif
frega
post Jan 18 2007, 10:52 AM

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delivery 1-7 days or 5 days isnt acceptable. no one will buy shit from them ever with those delivery days. smile.gif
SexyBack
post Jan 18 2007, 10:56 AM

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dude u can put within 24hours like wat www.play-asia.com

tht 1~7days usually out of stock will be replenish with this kind of period..


This post has been edited by SexyBack: Jan 18 2007, 10:56 AM
v i n c
post Jan 18 2007, 10:57 AM

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Praying that my TBC will arive today. It is already 18 today!!!
mainFrame
post Jan 18 2007, 11:14 AM

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QUOTE(SexyBack @ Jan 18 2007, 10:46 AM)
my suggestion to PCgame.com.my
shd put delivery time more accurate.. i know some customer r crap and shit... but u put 1~7days or 5days... no one will really complaint.. if u oredi put there... a certain time frame will help a lot..

juz my 2 cents....

p/s: syin voice very sweet tongue.gif
*
they did say you should allow 1-2 business days for shipment (West Msia)..
they did say 2-3 extra days for shipment (East Msia)..
and allow 3-5 business days for delivery.. smile.gif
those who think its unacceptable should but somewhere else..
» Click to show Spoiler - click again to hide... «


source - Shipping Policy
v i n c
post Jan 18 2007, 11:21 AM

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Sigh,i just called and was told i can only receive it tomorrow... Delay again....... 16 say 17, 17, say 18. 18 say 19.....

Yesterday promised me say i can get by today evening, but when i called, she told me tomorrow... A big SIGH

Although she even offered me a solution which is to pickup at one of the shopping complex( i cannot make it), there is no purpose of PRE-ORDER with free delivery at the first place if i know it will happen like this.

Should have followed my frens suggestion to get it from cybercafe. Much faster and No hassle

This is so frustrating. 1 time is enough

This post has been edited by v i n c: Jan 18 2007, 02:42 PM
frega
post Jan 18 2007, 11:22 AM

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its almost noon and i haven't even receive my parcel order tracking no. yet =/

and it was "ready to ship" 24 hours ago..

EDIT: 3pm, no news, tomorrow then vmad.gif my guildies are like lvl 65 already.

This post has been edited by frega: Jan 18 2007, 03:12 PM
calvinteh
post Jan 18 2007, 11:40 AM

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kinda think of it, it's not that bad lol. where ever i go last night in azeroth is so quiet, my ping was only 290! hahaha
everyone left for outland and i got quite a lot of blue and green items as well from farming...

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