any1 here got router innocom rgx4400? need ask u guys some question

Yes, same as mine. It is the ALu BTU.
Anyway, I didn't return my old adapter.

BTW off topic a bit..your DL only 28Mbps problem...is it solved or you still getting 28 instead of 32/33Mbps?

Not solved. TM said no problem, so long not below 24Mbps. The technician came and refused to acknowledge the problem though I argued I used to get 32-33Mbps. He said I was lucky to get that speed earlier.
OK lo, I said you guys win already. Now I just wish it drops to below 24Mbps.

i kena during Raya holidays..from 32/33 to 26-28Mbp.. it really stumped me But since last week, out of no where, its back to normal..only that I noticed FB image takes longer to load than usual

At least yours back to normal... Mine never comes back.

May I know you request for it or they send it to you without you requesting for it?

I requested mine since early of May till now still pending, they told me send by poslaju, till today i didnt receive anything

mine also got chopped to 28mbps only from 31mbps

They sent by batches. I didn't request anything and it came itself.

Sigh. High five.

For the BTU

did anyone notice Alcatel BTU temperature is higher while Huawei BTU temperature is cooler?

Erm, if only you have two BTUs, else how to compare?

I was so pissed off about it ..like you called the CS got the same answer, I banged the BTU a couple of times till it switched of itself and the fibre adapter became loose .. serious...Kisah Benar!! then unplug the fibre cable from the wall socket ..leave it like that for few days since i kena outstation..then came back, thought of complaining to TM to replace the BTU, so I test first and it can switched on then out of the blues tested speed its back to normal i'll be darned

This post has been edited by ad2000: Jul 20 2016, 03:16 PM

I was travelling in overseas for more than half a month, came back also no improvement. Sigh. There are others who are also facing with this issue, so I can't complain much... Just swallow it lo.

My first home is using Alcatel BTU and its always hotter.

My second home is using Huawei BTU and its always cooler.

So I not sure whether its adapter issue or the device itself issue.

Device itself.

I doubt it is because of the adapter. So, yes device issue and probably environment too?
Good ventilation and all plays a role.

Isnt the power adapter is verified by TM themselves? The power adapter should not give any issues to us.

This post has been edited by mztang52: Jul 20 2016, 03:52 PM

Well, if not, why they sent out replacement adapter for ALu BTU?
It is for safety reason anyway, not for performance issue.

Finally got my upgrade completed. Time to go home and test out the speed.

guys, why my wifi not so responsive? what I mean is when speedtest I still got 20++mbps, but when browsing fb, IG, twitter, youtube or any others so slow..slower than when I'm using streamyx wifi before this...wrong setting or what? I'm using rg4400...