how bout buying phones from them? i see their thread is pinned in the mobile phone section. anyone got experience?

In case you didn't read my post properly, it's a *SHIP-FOR-ME* service. Ezbuy is responsible to repack ALL items under that category 😉

Wtf... How come so CB. Before this when I complain regarding my problem and gave one-star rating, their rep called me immediately and offered me a 15% refund as a form of apology.

Which was RM1.XX only ha ha ha.

PREACH!! Their customer service is literally shit. The only thing they could do is only say 'We will try our best, we will try our best' and offer minor compensation rather than really fixing the problem.

With all the money spent on advertising, why won't they ever upgrade their services instead? I also switched to other import provider instead as I'm so so so disappointed with them after giving them countless chances.

Dear All, just a sharing of a terribly bad experience I have with EZBuy Malaysia too. Before this I had a few purchases from them and the experiences are from good to average. However, the most recent parcel I received from them is the MOST FRUSTRATING AND THE WORST experience I ever had for online shopping. I ordered a pair of 30kg dumbbell in late June 2016 and I select the option of self collection. On 26 July 2016, I received sms from EZBuy that the parcel is finally arrived and I collected the parcel on 27 July at McD Prima Saujana. The item I received is not as description (the dumbbell only come with 3 x 2.5kg weight plate which is definitely far from the description of 30kg) and I called to their customer service (Mandy) on the above matter and also sent them an email to seek for a solution on this matter. Even though I am not happy with it but I am still able to tolerate with this as I understand that human tend to have mistakes.

Now the worst thing, on 28 July 2016, I received a call from PosLaju Malaysia informing me I have a parcel with them sent from Cheras to an address at Prima Saujana but they are unable to deliver as the address is incomplete and request me to self collect from their Bangi branch. At first I thought that it is a scam call and I did not ask much about it. After I got home I got curious what it might be and started to have a bad feeling about it that it might be the remaining weight plates of my dumbbell, so I search for EZBuy address and realise that their office is actually located at Taman Maluri Cheras and it further convinced me that it is my remaining weight plates. It then took me more than 20 calls to trace back the number that called me to get the tracking number of the parcel and another 2 hours to collect the parcel on the next day.

How can EZBuy be so IRRESPONSIBLE and send out a parcel which I already indicated in my remarks by self collection? And the worse thing, send to an address which I do not know how they get it. Before this I had a few parcels from EZBuy which were sent directly to my house and they definitely have the record of my address, even if they don't, they have my contact number to confirm on what address to send to. Why the hell are they sending it to a McD!? I AM EXTREMELY DISSATISFIED AND PISSED OFF BY THIS!!!

And the name!! They put my name as my Login ID!! Which I need to explain to the PosLaju officer during the collection. They are lucky as I take up the initiative to trace back the parcel and my Login ID is actually the combination of my name and birthday. What are they going to do if the parcel is no where to trace or I am unable to collect the parcel? Are they going to do full refund?

After collection of the 2nd parcel of the dumbbell, the item is still different from the description. The weight plate is different from their description but I do not intend to look into this matter as long as the weight is as per my order which is 30kg. Unfortunately, the item is still short of 1 x 2.5kg plate after all the hassle. I email to them again to complaint about this but to date do not have any response from them yet. I do not have the intention to bad mouth about any one here but this is just a sharing of experience I had with them so others will take note on this before order anything from them. Actually I even started to get impatient with them even before i received the parcel, but if i tell all the grandmother's story here it will be few pages long. Of course, before this parcel I do have some good experiences with them as well but this 1 will definitely make me think twice before I order anything else with them again. Thought i can make use of their Prime membership to set up my home gym in the future, but they have failed the test even for just a pair of dumbbell.

Slow service response, took at least 3 days to response email.

This post has been edited by KYLau: Aug 3 2016, 07:48 PM

heh.. luckily all of my prime item arrived in safe manner.
all the stuff i bought quite big too.. treadmill, shelf, computer table.
but that was prime items only for their buyforme service is a lot expensive than taobao direct itself even with free agent fee offer

total bought 30 +++ item from ezbuy ,

all safety arrive .. no problem also @.@ ..

just it take time .. really take time .. but those things are not urgent ..

roughly around 2-4 weeks .. quality depend lor , but i advise don't buy TOO CHEAP , hahahahha ..

good luck

I'll most probably stop using their service.
Did I misunderstood the conversation?
Or is it that they are just 24 hours in defensive mode towards their customers?

Lol they literally don't give a shit

Wtf weih. Straight call them regarding the problem and tell them you want to arrange economy air instead for all items. How come they still can have the balls to say they don't understand the problem despite you telling them multiple times?

Damn it!!I should have read this thread earlier..I just top up to their system and order some AC component..Looking at how you guys were treated, I believe mine will be a hassle as well..DAMN!!

Sometimes, some lucky customers won't face too much problem so don't worry. But if there's really any problem, just call them directly and push them to fix your problem because they're so darn reluctant!

Can contact me,im china logistics (China To Malaysia,Thailand,SG)
1KG-RM13.50 (3~5Days)
Pm Me More Detail.

This post has been edited by xtxjim: Oct 8 2016, 04:27 AM

damn shit, me too victim.

payment made on 21/09, ETA is 04/10, still haven't get my item until today 10/10.

same problem with hopshopgo.

Overcharge all shipping, and claim the volume metric bullshit..

how about sgshop . com . my ? any problem with them ?

it is normal

imagine you have something very very big but light.

you still take up the space.

Bought a xiaomi from them. Ordered on friday, then on Wednesday only they proceed my order. That is after i emailed them because so slow.

so many people get cheated by ez-buy