Sad I no statement coz just came back from oversea for years...maxis is my only option now

Talking about data backpack. Well, that is the reason why I signed up with umobile. I am working at Sg too, so instead of getting prepaid for sg line, just use umobile. I don't use a lot of data as my office have wifi.

But then I was told need to wait 6 months for roaming, if need need to pay deposit and need passport. Oh...what is the point you advertise data backpad where you make so hard to use it? I am testing my line now at jb. Considering to terminate. Digi does not need all this bullshit and immediately they activate roaming for me.

But digi no Free data backpack right ?..

This post has been edited by huaweie5830: Jul 14 2016, 04:01 PM

if urgent with the phone then no choice lo, if maxis no contract , u still can port in umobile with me with great discount

if not urgent with the phone, just sign up the plan first, after three month only apply the phone

Well , just got a reply from umobile , i email them not long ago about the data roaming speed in sg, below is their reply,



Dear Sir/ Madam,



Thank you for contacting U Mobile.



Kindly be informed that customer can access 4g speed only at Singapore (Starhub) and Thailand (True Move).



Please be advised that the mobile internet roaming service is subject to the preferred roaming operator’s network availability.



Kindly visit us at http://u.com.my/plans/roaming-idd/data-backpack for more information on data backpack.



For enquiries, dial "1318" if you are calling from your U Mobile phone OR dial "(+6) 018 388 1318" if you are calling from other fixed or mobile phone lines.



Thank you.





Sincerely,

Sabrina

Customer Service

U Mobile Sdn Bhd

www.u.com.my

u know how data roaming works?

The data either can be routed by
1) Ur phone ---> roaming partner ---- > internet

2) Ur phone ----> roaming partner ------ > umobile ----> internet


most of the telco using 1) as no trust between operator, which mean every month roaming partner will bill umobile for RMxxxx due to UM user roam to their network.
UM cannot verify as no billing on its own network..

So here comes 2) option,
EVERY BITS of ur data will be route from roaming partner to u mobile via a server/company, BUT, limited bandwidth until today.. PnC cannot tell the bandwidth but u will be shocked AS the trunk is shared by whole roaming partner ... which mean those roaming at every country will send to the same trunk/link and back to umobile

everyone at oversea -----> every roaming partner -----(limited bandwidth) ----> umobile ---> internet

can u imagine the link is even worse than u grab capacity with other ppl within a telco tower? and u still need to fight with ppl using LTE and U mobile VIP

cheer up, u really tot umobile will be so nice? unlimited?

Well, no comment on tat, no telcom engineer, dun knw who to trust, but i sure will try the speed again after i got the mi5 , hopefully 4g phone will help increase the speed

I do receive 3 to 4mbps sometimes at my home, sometimes in some shopping mall, where the signal reception is super good, my speed oso very good

since there is a huge risk to offer Data backpack ( 15gb local data Free roaming at oversea ) sure they need to be strict
some1 could simply abuse this by mnp to P70 (technically FOC during registration, advance deposit is charged on next month first bill), then apply ROAMING
then oversea and finished the 15gb probably a week or a month, then come back malaysia and PORT to another telco, this is very unfair for U mobile, agree?

there are 4 options to make it happen and I believe that's considerate too

1. RM 200 deposit (not recommended) but refundable after 6 months when u entitled for free roaming activation
2. after 6 months usage ( this happened on Maxis when i call them to increase my credit limit )
3. auto debit with credit card (may cancel after 6 months entitled for free roaming activation)
4. showing 2 bills from previous telco that either 1 bill with roaming charge (definitely easiest for users that always transfer oversea, especially from Maxis)

I believe that U Mobile is trying hard to please every1 but that's impossible especially when their CS and dealers are not well trained. Being umobile dealer for 6 years, I only attended not more than 3 times training (mostly explanation on new iphone plan , UMC loan, credit card Upackage). So whatever the management wanna present to the consumers is easily confused by the front desk people who lack of knowledge, especially the CS by phone 1318, always misleading customers.

That's why we are discussing everything about u mobile here to have a clearer picture right

So if after a week port out, bill is pro rated according to date?

Perhaps pro rated according to data balance is more appropriate

pro rated since the day you ACTIVE umobile

the data is provided FULL

My experience with their Data Backpack, rather pleasant. I MNPed from Celcom. And straightaway signed up with their auto debit. Then I called to activate roaming. Efficiently handled by the CS. Went to Sydney and Melbourne. No 4G available. But speed is consistent around 15Mbps. Actually I dont really care about the sped tho. Most important thing is it is usable. A telco giving free data roaming is unheard of anywhere in the world. They usually will charge something on top of your monthly plan.

I believe option 1 there are billings received by UMobile from RP..
And UMobile know what content you are downloading..

oh no i dl many porn

yup, thats too good for backpacker / whoever need to travel a lot, and the most of the network partners considered very good among the telco in that country too as I heard, correct ?


haha, from this, u just proved that you are a normal guy, and guys always do that

Guys when i try to call the operator said "your outcall has been barred" is it because my credit already expired?

YUP

prepaid expired

or postpaid bill outstanding more than 1 and half month

May bill yet to clear

reload / pay bill with me got discount oh

I'm on P98, can I downgrade to P70 through u?

how much gt discount bro?

hi there, still didnt get any sms confirmation for switching maxis to umobile..called customer service but no pick up..how ar?

I think the U Mobile CS department is short staffed. The guy who ended up answering my call sounded hilariously neurotic, a bit too eager but very, very helpful nonetheless. If he never answered, I would've had a very bad first impression of U Mobile. The company should thank him.