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 U-Mobile Thread V7, www.u.com.my

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ohtheirony
post Jul 14 2016, 08:21 PM

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QUOTE(CnY Garage @ Jul 14 2016, 07:36 PM)
since there is a huge risk to offer Data backpack ( 15gb local data Free roaming at oversea ) sure they need to be strict
some1 could simply abuse this by mnp to P70 (technically FOC during registration, advance deposit is charged on next month first bill), then apply ROAMING
then oversea and finished the 15gb probably a week or a month, then come back malaysia and PORT to another telco, this is very unfair for U mobile, agree?

there are 4 options to make it happen and I believe that's considerate too

1. RM 200 deposit (not recommended) but refundable after 6 months when u entitled for free roaming activation
2. after 6 months usage ( this happened on Maxis when i call them to increase my credit limit )
3. auto debit with credit card (may cancel after 6 months entitled for free roaming activation)
4. showing 2 bills from previous telco that either 1 bill with roaming charge (definitely easiest for users that always transfer oversea, especially from Maxis)

I believe that U Mobile is trying hard to please every1 but that's impossible especially when their CS and dealers are not well trained. Being umobile dealer for 6 years, I only attended not more than 3 times training (mostly explanation on new iphone plan , UMC loan, credit card Upackage). So whatever the management wanna present to the consumers is easily confused by the front desk people who lack of knowledge, especially the CS by phone 1318, always misleading customers.

That's why we are discussing everything about u mobile here to have a clearer picture right  tongue.gif
*
So if after a week port out, bill is pro rated according to date?

Perhaps pro rated according to data balance is more appropriate

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